Featured posts

We like to share advice, stories and ideas to help your retail business grow

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ebooks on the future of retail

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Download the Liquor eBook
Download the Fuel eBook

Latest posts

Featured
Real-time inventory, stores and loyalty: Where retailers are investing in 2024 
Kelly Brown
Real-time inventory, stores and loyalty: Where retailers are investing in 2024 
Kelly Brown
Kelly Brown
Linked in template (48).png
Carmela Salisbury
Triquestra joins the Vela Software Group family
Carmela Salisbury
Carmela Salisbury
Retail reboot: How to shut down budget blocks and reset your tech spend
Kelly Brown
Retail reboot: How to shut down budget blocks and reset your tech spend
Kelly Brown
Kelly Brown
How a single view of customer and inventory data translates to happier customers
Carmela Salisbury
How a single view of customer and inventory data translates to happier customers
Carmela Salisbury
Carmela Salisbury
How new customer loyalty programmes fuel the c-store retail experience
Kelly Brown
How new customer loyalty programmes fuel the c-store retail experience
Kelly Brown
Kelly Brown
What is unified commerce and why is it so important to retail success?
Carmela Salisbury
What is unified commerce and why is it so important to retail success?
Carmela Salisbury
Carmela Salisbury
Low tech, high risk: 8 signs your retail business is underinvesting in IT
Kelly Brown
Low tech, high risk: 8 signs your retail business is underinvesting in IT
Kelly Brown
Kelly Brown
New in Infinity – February 2024
Mike Baxter
New in Infinity – February 2024
Mike Baxter
Mike Baxter
Stock smart: How to elevate the omnichannel CX with real-time inventory
Kelly Brown
Stock smart: How to elevate the omnichannel CX with real-time inventory
Kelly Brown
Kelly Brown
The 7 omnichannel capabilities reshaping stores
Kelly Brown
The 7 omnichannel capabilities reshaping stores
Kelly Brown
Kelly Brown
The four trends shaking up liquor retail and four bold recommendations
Kelly Brown
The four trends shaking up liquor retail and four bold recommendations
Kelly Brown
Kelly Brown
How self-service software underpins growth in convenience stores
Kelly Brown
How self-service software underpins growth in convenience stores
Kelly Brown
Kelly Brown
New in Infinity – October 2023
Mike Baxter
New in Infinity – October 2023
Mike Baxter
Mike Baxter
The downturn begins: Craig Woolford on how convenience retail can battle declining sales growth 
Victoria Crossfield
The downturn begins: Craig Woolford on how convenience retail can battle declining sales growth 
Victoria Crossfield
Victoria Crossfield
What’s the difference between unified commerce and omnichannel?
Kelly Brown
What’s the difference between unified commerce and omnichannel?
Kelly Brown
Kelly Brown
The critical role of stores in digitising the retail customer experience
Kelly Brown
The critical role of stores in digitising the retail customer experience
Kelly Brown
Kelly Brown
Success or surrender: 5 critical moves for rescuing a failing retail software project, plus when to cut your losses
Kelly Brown
Success or surrender: 5 critical moves for rescuing a failing retail software project, plus when to cut your losses
Kelly Brown
Kelly Brown
Your four stages to unifying customer experiences
Carmela Salisbury
Your four stages to unifying customer experiences
Carmela Salisbury
Carmela Salisbury
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Category Index

Browse the entire blog by category.

 

1. Infinity releases, news and tips

The latest from Infinity, including new product releases, integrations, features and services.

Featured
New in Infinity – February 2024
New in Infinity – February 2024
New in Infinity – October 2023
New in Infinity – October 2023
New in Infinity – August 2023
New in Infinity – August 2023
New in Infinity – May 2023
New in Infinity – May 2023
New in Infinity – March 2023
New in Infinity – March 2023
New in Infinity – November 2022
New in Infinity – November 2022
New in Infinity – August 2022
New in Infinity – August 2022
New in Infinity – June 2022
New in Infinity – June 2022
New in Infinity – April 2022
New in Infinity – April 2022
New in Infinity – February 2022
New in Infinity – February 2022
New in Infinity – November 2021
New in Infinity – November 2021
New in Infinity – August 2021
New in Infinity – August 2021
New in Infinity – May 2021
New in Infinity – May 2021
New in Infinity – April 2021
New in Infinity – April 2021
New in Infinity – January 2021
New in Infinity – January 2021
New in Infinity – September 2020
New in Infinity – September 2020
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Webinar: How we’ve improved software quality and accelerated delivery with Smartbear
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Frictionless payments with Adyen – now integrated with Infinity
Infinity is now accredited for Samoa’s new Tax Invoice Monitoring System
Infinity is now accredited for Samoa’s new Tax Invoice Monitoring System
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Keep a record of store visitors with Infinity Check In
New in Infinity – August 2020
New in Infinity – August 2020
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Infinity Check In is closing
New in Infinity – June 2020
New in Infinity – June 2020
Triquestra’s operations during New Zealand’s Alert Level 2
Triquestra’s operations during New Zealand’s Alert Level 2
Update on Triquestra’s operations during NZ's alert level 3 and how we can help
Update on Triquestra’s operations during NZ's alert level 3 and how we can help
Be prepared for contact tracing with new store check in site
Be prepared for contact tracing with new store check in site
Latest Triquestra COVID-19 update: 23 March 2020</strong>
Latest Triquestra COVID-19 update: 23 March 2020
Triquestra’s COVID-19 response: Keeping our people safe and supporting our clients
Triquestra’s COVID-19 response: Keeping our people safe and supporting our clients
Introduce customers to smart, digital receipts with Slyp and Infinity
Introduce customers to smart, digital receipts with Slyp and Infinity
New in Infinity – November 2019
New in Infinity – November 2019
 

2. Unified commerce and omnichannel

Unified commerce is the future of retail - join us for the journey.

Featured
Real-time inventory, stores and loyalty: Where retailers are investing in 2024&nbsp;
Real-time inventory, stores and loyalty: Where retailers are investing in 2024 
Linked in template (48).png
Triquestra joins the Vela Software Group family
Retail reboot: How to shut down budget blocks and reset your tech spend
Retail reboot: How to shut down budget blocks and reset your tech spend
How a single view of customer and inventory data translates to happier customers
How a single view of customer and inventory data translates to happier customers
What is unified commerce and why is it so important to retail success?
What is unified commerce and why is it so important to retail success?
Low tech, high risk: 8 signs your retail business is underinvesting in IT
Low tech, high risk: 8 signs your retail business is underinvesting in IT
The 7 omnichannel capabilities reshaping stores
The 7 omnichannel capabilities reshaping stores
What’s the difference between unified commerce and omnichannel?
What’s the difference between unified commerce and omnichannel?
The critical role of stores in digitising the retail customer experience
The critical role of stores in digitising the retail customer experience
Success or surrender: 5 critical moves for rescuing a failing retail software project, plus when to cut your losses
Success or surrender: 5 critical moves for rescuing a failing retail software project, plus when to cut your losses
Your four stages to unifying customer experiences
Your four stages to unifying customer experiences
Show me the ROI: 5 tests to justify your retail software purchase
Show me the ROI: 5 tests to justify your retail software purchase
Seven things to look for in a retail technology partner
Seven things to look for in a retail technology partner
Power your retail innovation strategy with APIs
Power your retail innovation strategy with APIs
Turbocharging delivery: why you start with unified inventory
Turbocharging delivery: why you start with unified inventory
How the move to ‘phygital’ is disrupting point&nbsp;of&nbsp;sale technology
How the move to ‘phygital’ is disrupting point of sale technology
Why unified commerce is the nirvana of omnichannel
Why unified commerce is the nirvana of omnichannel
The 7 omnichannel capabilities reshaping stores
The 7 omnichannel capabilities reshaping stores
The critical role of stores in digitising the retail customer experience
The critical role of stores in digitising the retail customer experience
Turbocharging delivery: why you start with unified inventory
Turbocharging delivery: why you start with unified inventory
3 ways Liquorland is crushing inventory&nbsp;management
3 ways Liquorland is crushing inventory management
Connecting, engaging and delivering: unified commerce’s top benefits
Connecting, engaging and delivering: unified commerce’s top benefits
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Video: Z drives customer loyalty with Infinity
Video: Cue creates award-winning customer experiences with Infinity
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New Zealand Post chooses Triquestra as its strategic partner for transformation of its retail system
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Video: Z creates world-first customer experiences with Infinity
How our clients made the top 25 of&nbsp;Australian CIOs
How our clients made the top 25 of Australian CIOs
How a unified commerce platform solves retail inventory problems
How a unified commerce platform solves retail inventory problems
Why unified commerce is the nirvana of omnichannel
Why unified commerce is the nirvana of omnichannel
Nutrien Ag Solutions selects Triquestra to provide premium retail experiences
Nutrien Ag Solutions selects Triquestra to provide premium retail experiences
 

3. Customer experience

Stories of customer connection that you can apply to your own retail business.

Featured
How new customer loyalty programmes fuel the c-store retail experience
How new customer loyalty programmes fuel the c-store retail experience
Stock smart: How to elevate the omnichannel CX with real-time inventory
Stock smart: How to elevate the omnichannel CX with real-time inventory
The four trends shaking up liquor retail and four bold recommendations
The four trends shaking up liquor retail and four bold recommendations
How self-service software underpins growth in&nbsp;convenience stores
How self-service software underpins growth in convenience stores
The downturn begins: Craig Woolford on how convenience retail can battle declining sales growth&nbsp;
The downturn begins: Craig Woolford on how convenience retail can battle declining sales growth 
Modernising liquor retail: 8 essential capabilities for a unified CX
Modernising liquor retail: 8 essential capabilities for a unified CX
How a unified commerce platform solves retail inventory problems
How a unified commerce platform solves retail inventory problems
How to smash your channel silos to create seamless customer experiences
How to smash your channel silos to create seamless customer experiences
From fuel stations to destination hubs: Klaas Mantel on the EV charging opportunity
From fuel stations to destination hubs: Klaas Mantel on the EV charging opportunity
Delivering a unified CX: liquor retail's new priority
Delivering a unified CX: liquor retail's new priority
Four capabilities to look for in a fuel retail technology partner
Four capabilities to look for in a fuel retail technology partner
Fuel retail: How to capture the EV charging opportunity&nbsp;
Fuel retail: How to capture the EV charging opportunity 
Four ways to revamp the fuel customer experience
Four ways to revamp the fuel customer experience
How new customer loyalty programmes fuel the c-store retail experience
How new customer loyalty programmes fuel the c-store retail experience
6 omnichannel retail painpoints unified&nbsp;commerce solves
6 omnichannel retail painpoints unified commerce solves
How self-service software underpins growth in&nbsp;convenience stores
How self-service software underpins growth in convenience stores
NPD-modernises-its-retail-experience-with-Triquestra.png
NPD modernises its retail experience with Triquestra
New video series explores why retail is&nbsp;moving to cloud edge for frictionless&nbsp;commerce
New video series explores why retail is moving to cloud edge for frictionless commerce
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Video: GAS crafts personalised customer experiences to grow loyalty
New guide: Why cloud edge is the new battleground for retailers
New guide: Why cloud edge is the new battleground for retailers
The critical role of stores in digitising the ag retail customer experience
The critical role of stores in digitising the ag retail customer experience
Three ways to revamp the fuel customer experience
Three ways to revamp the fuel customer experience
Becoming customer-centric: The new mindset of fuel retail innovators
Becoming customer-centric: The new mindset of fuel retail innovators
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Moore Wilson’s partners with Bridged IT for implementation of new Infinity retail management system
Three things to consider when implementing click–­and–collect
Three things to consider when implementing click–­and–collect
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Infinity helps Liquorland get click-and-collect ready for lockdown in less than a week
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Scott Bishop on building a customer-focused innovation culture at Z Energy
Loyalty case study: how Z is boosting sales and repeat visits with Infinity
Loyalty case study: how Z is boosting sales and repeat visits with Infinity
It’s the small things that make a big difference in retail
It’s the small things that make a big difference in retail
In retail, change is still the only constant
In retail, change is still the only constant
 

4. Point of sale

The interface between you and your customer where speed and reliability matter most.

 

5. Technology

A compilation of the exciting developments and shifts in the tech world.

Featured
A new view on retail process improvement
A new view on retail process improvement
Infinity now supports eWIC cards in the US
Infinity now supports eWIC cards in the US
New video series discusses technical aspects of APIs
New video series discusses technical aspects of APIs
Five things to look for in a retail technology partner
Five things to look for in a retail technology partner
How to build the right mindset for retail success
How to build the right mindset for retail success
Accreditation first for Fiji’s new VAT Monitoring System
Accreditation first for Fiji’s new VAT Monitoring System
Announcing The Salient Idea Conference 2017
Announcing The Salient Idea Conference 2017
Is your omnichannel software flexible enough for tomorrow's customer?
Is your omnichannel software flexible enough for tomorrow's customer?
How savvy is your cyber security?
How savvy is your cyber security?
The Cloud: Pack your parachute for a smooth landing
The Cloud: Pack your parachute for a smooth landing
API Days: opening the door to new strategies
API Days: opening the door to new strategies
API Days meet the Simpson Paradox
API Days meet the Simpson Paradox
Critical factors for successful software selection
Critical factors for successful software selection
 

6. Team

Meet the Infinity team and see how we operate and what we get up to.

Featured
5 Tips to Make Remote Work
5 Tips to Make Remote Work
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Turning retail experience ideas into reality: meet our new Consulting Lead
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Get ready for next level retail solutions: meet our newly promoted team members
Welcome to Bridged IT Services, our new New&nbsp;Zealand channel partner
Welcome to Bridged IT Services, our new New Zealand channel partner
Introducing your new support team lead
Introducing your new support team lead
2018 NORA Solution Provider Excellence Awards – runner up!
2018 NORA Solution Provider Excellence Awards – runner up!
Burty Molia
Our Commonwealth Games Athlete
Bike Auckland
Bike Auckland
Z Supplier Hero 2017: Proud to be bold
Z Supplier Hero 2017: Proud to be bold
Joanna Welch - Infinity RMS
Meet the Team: Joanna Welch, Channel and Account Manager
We celebrate Masters success!
We celebrate Masters success!
Growing for a cause – the finale!
Growing for a cause – the finale!
Growing for a cause
Growing for a cause
Team Management
The secret to a successful project
Kieran
Meet the team: Kieran O'Regan - Support Team Lead

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