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Capture customer details via any channel
With Infinity Loyalty, you’ll have a 360 degree view of your customers as all information is captured and stored in one database. Whether staff or the customer enters their details in-store or online, you’ll be able to recognise them consistently wherever they shop with you.
Segment and understand your customers
Utilise the data to know which customers are your most profitable and what their preferences are. Sales associates can see this information as well to offer personalised service and encourage conversion at point of sale.
See what customers bought as well as what they were interested in
By viewing their purchase and browsing data, you’ll be able to develop meaningful relationships with offers that are timely, relevant and compelling.
Stay top of mind by keeping customers engaged
Infinity puts customers’ data at their fingertips as well, giving them the ability to view their purchase history and points balance online in real-time. To drive database completion and/or clean-up, you can offer customers incentives at POS or by email to encourage them to update their details online.
Actively support trade customers
Credit management, statements, payments and allocations, and debtor aging are all part of Infinity. As debtors perform transactions that impact credit availability, all stores are updated in near real-time.
Infinity works well with:
WINE, BEER & LIQUOR
FASHION & APPAREL
Customer experience on the blog
Gain a 360 degree view of your business