The latest enhancements across the Infinity platform to help you and your team work more efficiently and create frictionless customer experiences.
Infinity is a modular platform and you may need additional components or licencing to access some functionality.
ORDER MANAGEMENT
Extend visibility of orders to branches and regional managers
The Order Orchestration Dashboard now has a read-only mode available at branch or head office level. This extends the visibility of orders to additional staff, giving them the ability to view but not update orders. At branch level, only orders within the region of that branch can be viewed. A regional filter at head office gives regional managers an overview of orders within their region.
Easier edits to orders during picking
It is now possible to view and edit an order from Pick Manager. This simplifies the process of managing an order if there are any issues during the picking process, freeing up time and making it more likely that an order is updated correctly.
Better management of delivery and pickup times
When an order for collection has been picked via Pick Manager, it is now possible to prompt the user to enter a delivery or collection date and time. This enables stores to schedule preferred times for the order pickups, for example, during non-peak trading times. The customer should be contacted to discuss the scheduled pickup time. This update also gives stores more information for managing their orders.
Easier selection of preferred suppliers
It is now possible to prevent a supplier from being automatically assigned to an order line for one or more branches. When enabled, the supplier is instead selected by the branch that will fulfil the order line if the order line cannot be fulfilled from store stock. This ensures that the store that fulfils the order line makes an active decision about where to source their stock and means that the supplier selected is more likely to be the best for that specific order in terms of cost or time to deliver.
Improve data integration with external systems
When adding or updating a sales order, non-printable characters entered into the order notes will no longer be saved to the database. This limits the risk of sales order integrations to external systems failing due to un-recognised characters and reduces the time spent correcting these issues.
PRODUCT INFORMATION MANAGEMENT
Faster selection of products
For companies that sell non-barcoded products, or services with various options that can be selected, a new mode of the Infinity Options and Links product selection wizard allows you to navigate through the available options to select an existing product. This makes it easier for staff and customers to understand, simplifying the transaction and reducing time. It also allows you to analyse sales to find the most popular options selected and use this knowledge to update and improve the options available and drive more sales.
Easier management of duplicate barcodes
When managing item master data imported and exported to/from spreadsheets using Infinity ETL, it is now possible to import items with duplicate alternate barcodes. This sometimes occurs when suppliers re-use a barcode on a different product. This new option frees up time spent adjusting data so that the barcodes are unique and the import is successful.
Improve data, stock and reporting accuracy
A new validation prevents child items from being re-activated unless the parent item is active.
Faster price updates
The Inventory Review module allows branches to choose whether to apply a recommended retail price change or to keep their own price. For companies who use this module, entering price updates at head office is now faster due to recent optimisation of this module, freeing up some of the time spent administering data.
PRICING & PROMOTIONS
Better visibility of promotions and pricing options
New functionality helps users to upsell during a promotional period or when there is different pricing for an item at higher quantities. This function shows the user when Pricing Scales or Product Sets are applicable to the current sale. An indicator can be configured to appear on transaction lines where these pricing options are available and staff can click a button to view further details.
Improve POS scanning accuracy
When a survey notification prompt appears on the POS screen and an item is scanned, Infinity no longer closes the prompt. This means that staff will not accidentally miss scanning an item into a sale, thinking that they have already done so, reducing revenue loss and improving stock accuracy.
Prevent unintended updates to pricing conditions
Infinity head office users can no longer create pricing conditions for their cluster for a promotional cycle that belongs to a parent cluster. This means that if a promotional cluster is updated, there are no unintended updates to pricing conditions at a lower cluster level.
Faster repricing
RBP Engine has been optimised to reprice large quantities of items with quantity breaks instantly. Repricing is now faster, creating a faster customer experience.
POINT OF SALE
Give customers Openpay payments
Infinity can now accept payment by Openpay in Australia. Openpay is an online and in-store payment solution that lets customers purchase now and pay later, with no interest.
Reduce queue times with new search capabilities
You can now configure a POS button to call an advanced item search for a particular department, sub-department or class only. This is useful for quickly finding products of a particular type that are not barcoded at the point of sale, reducing queue times.
Another new feature is useful for quickly finding commonly sold products that are not barcoded. Advanced Item Search can now be configured to automatically show the top 5 selling items on opening. If Advanced Item Search has been restricted to a particular department, subdepartment or class, then it will show the top selling items from that department, subdepartment or class.
Enhance Slyp digital receipts
The Slyp Integration has been enhanced to enable better matches to EFTPOS transactions and now Australian retailers who use Linkly (formerly PC-EFTPOS-AU) can use Slyp to deliver Digital Smart Receipts to their customers' banking app.
Add VDMS vending machines
Infinity is now integrated with VDMS vending machines. Infinity can check the inventory levels in the vending machine and disallow a sale if there is not enough stock. It can also check whether the vending machine door is open and disallow a sale if it is. Upon completion of a sale containing a VDMS product, the product is automatically issued from the vending machine.
INVENTORY
Faster generation of purchase orders
The performance of automatic purchase order creation by date range in Infinity has been significantly improved, which frees up time spent waiting for purchase orders to be generated.
TECHNOLOGY
The Infinity Cloud Events Service can now publish heartbeat and sale transactions events using the Cloud Events v1.0 standard format either via Rabbit MQ or via cloud-hosted API. These events can be used to integrate sales transaction data to other systems, for example, analytics, electronic marketing systems, financial applications and alerting systems.
The Infinity Cloud Events Service heartbeat processor now states whether the back office and/or station database connectivity (linking) is healthy or not. If its unhealthy, it will list the back offices and/or stations that are unhealthy. This information can be used to raise alerts if a branch is not linking.
OTHER
When viewing and searching for invoices using the Invoices API, you can now retrieve fuel sale and fuel discount information. This is useful for providing this information to other third party systems, such as enabling a customer to view their transaction details.
The configured Maximum Sale Value can now be set to a decimal value. This feature helps support controls related to Anti-Money Laundering legislation, where businesses need to complete a series of person checks if the sale is $10,000.00 or more.
For companies with a large volume of transactions, it is now possible to schedule a task overnight to purge data older than a given number of days from the head office database rather than using the standard Infinity database clean-up which is not run at a scheduled time. If a company wishes to reduce the length of time that data is kept in the head office database, then this process can also be used to incrementally reduce the number of days of data held in the database, without having to reduce the data lifespan parameter each day.
To find out more about any of these enhancements and add them to your Infinity platform, contact us.
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