New in Infinity – November 2024

Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity and create a differentiated omnichannel customer experience.

Infinity is a modular platform and you may need additional components or licencing to access some functionality.  

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INFINITY API

Enhance control of externally-managed inventory

If some of your inventory is managed outside Infinity, such as vendor-managed inventory, our Stock Receipt API now allows you to receipt stock directly off an invoice, including by matching products being receipted to existing purchase orders. The API can also be used to create, update, retrieve and search invoice receipts.

Automate back ordering for efficient stock management

If you manage master suppliers externally, or you need to provide the procurement rules for a supplier to an external system, the Accounts Payable API now allows you to identify suppliers that will put stock items on back order when you receipt invoices matched to purchase orders. Turning on this flag for a supplier automates and speeds up back ordering if any stock is missing when your staff go to receipt it.

Accelerate integrations by confirming active APIs

The Orchestration Service now lets you retrieve the names and versions of each Infinity API you have configured, allowing system integrators to confirm which API versions are actively deployed and giving you a better understanding of the features available as part of your integration.

Generate physical loyalty cards for customers via external systems

You can now use the Loyalty API to create customers with externally managed loyalty card numbers, as well as card numbers generated by your business. This means if you use physical loyalty cards, you can generate cards and assign them to customers via external systems, such as mobile apps and kiosks.

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INVENTORY

Streamline inventory management by preventing stores ordering obsolete products

If your business maintains its inventory centrally at the Head Office but allows stores to decide which items to stock and sell, you can take advantage of a new Infinity feature that lets you lock items, so that they can’t be activated or deactivated at the store. This gives you greater control over the inventory and is helpful in situations where a product item has been replaced by one from a different supplier and you want to make sure the obsolete product isn’t sold.

Optimise inventory management with holistic view of stock on hand

We’ve made maintaining master item data more efficient by allowing you to sort and view your inventory by stock on hand, giving you better visibility of stock quantities and allowing you to optimise stock pricing, ranging and ordering across your business.

Reduce errors in branch stock transfers with product unit details

Creating stock transfers is less prone to error now that your store staff can now see products’ unit details when they move stock to another branch, meaning they won’t inadvertently send too many or too few items to the requesting store. So, for example, if a store asks you for three trays of Coca-Cola but your store sells them as cans, you won’t risk sending the wrong quantity.

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REPORTS & ANALYTICS

Streamline investigations of inter branch stock transfers

The Inter Branch Transfers Report now shows you the reasons why stock transfers were requested, reducing the overhead involved in investigating why product was transferred to another branch. 

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TECHNOLOGY

Identify problematic SQL connections during Infinity upgrades

We’ve improved the messaging you’ll see when there are problems with closing SQL connections during a manual Infinity upgrade. You’ll be able to identify the connection that can’t be closed, the connection’s host, SQL login and SPID, and the program that has executed the connection, allowing you to more easily manage and resolve these issues.

 Refine email generation to prevent customer spam

The way the Infinity Messaging Service handles customer order email generation has been enhanced so that each email type is now separated with its own processor. This means that customer won’t be spammed by multiple duplicate emails after a processor has failed. 

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To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity – August 2024

Here’s new functionality across the Infinity platform that will help you and your team unify physical and digital channels to provide the convenience, speed and variety customers now demand. 

Infinity is a modular platform and you may need additional components or licencing to access some functionality.  

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INFINITY API

Expand purchasing options using Products API 

The Products API now lets you retrieve information relating to alternate suppliers. This is useful if you ordinarily buy a product from one supplier but there are alternatives. So, for example, if you are a convenience retailer who ordinarily purchases Coke 355ml cans from Coca-Cola, you can use this new functionality to purchase them from a local supermarket or wholesale distributor.  

Filter product search results by purchasing rules 

The Products Search API now lets you restrict the scope of your search based on the product's purchasing rules, ensuring that products that should not be purchased are not returned in search results. 

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INVENTORY

Streamline reporting and ordering with custom item searching 

You can now use additional custom fields to search for items, meaning you can search the inventory using criteria that make the most sense for your business and allowing you to better target item searching. Taking full advantage of this change will reduce the need for more complex reporting and allow you to make more informed stock ordering decisions.  

Protect profits with enhanced PO receipting details 

We’ve enhanced the information you see when receipting purchase orders by optionally adding the target gross profit margin (TGPM) and the current gross profit margin (CGPM) to the receipting screen. Having these details front and centre allows you to make timely updates to retail pricing and to protect against an unexpected reduction in profit.   

Manage refunds efficiently by restricting open department returns 

If you use Infinity’s extended returns function, you can now optionally block the return of open department items. This means you won’t have to accept the return of products that you can’t easily on-sell to other customers. It’s also useful if you manage the refunds for those items outside Infinity, such as direct from supplier. 

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ORDER MANAGEMENT

Expand printing options for Pacific region’s TaxCore documents 

Businesses in the Pacific that use Infinity’s TaxCore registration module now have more flexibility in choosing how to print relevant documents. The latest enhancement allows you to print traditional order and quote documents to A4, while still using a thermal printer for all other documentation.  

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CUSTOMERS & LOYALTY

Speed up sales transaction reviews with customer names displayed 

We’ve streamlined how you can use the Sales and Credits function to monitor customer transactions by adding customers’ first and last names to the information displayed. This saves you having to manually search by customer code if you want to identify the person involved in a transaction, improving the time it takes to investigate a range of sales activity.  

Customise CPL discounts at branch and sale levels 

Fuel businesses with cents-per-litre (CPL) discounting programmes now have even more flexibility in shaping the offerings. You can allow customers to redeem their discount even if a transaction is below the minimum spend. You can also operate save and spend options on a branch-by-branch basis, so that one branch might allow customers to save or spend their discounts, while another might allow them to spend and not save.   

Additionally, you can choose to discount only the first fuel line in the sale up to the maximum volume regardless how many fuel lines are in the sale, or to discount all fuel lines in the sale up to the maximum volume. Where multiple lines are discounted, the discounts are applied based on the line volume in the order they are added to the sale. 

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PRICING & PROMOTIONS

Quickly calculate profits for single product promotions 

If you use rules based pricing to run single product promotions, you can now quickly and easily identify an item’s gross profit based on those promotions. Note that this excludes items offered as part of an active multi-product, multi-buy product set, such as buy-two-get-one-free.  

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POINT OF SALE

IStreamline cash handling with recycler dispensing capability 

Businesses that use Infinity’s cash recycler integration can now dispense notes and/or coins from the cash recycler machine, further streamlining your cash-handling tasks and giving you the ability to use the recycler in the same way as a cash drawer for things such as petty cash.   

Accelerate item searches for faster sales 

If you use our advanced item search function with a large number of items and pricing rules, you’ll find we’ve enhanced the speed at which search results are returned, allowing you to complete sales more quickly and offer a more seamless customer experience.    

Provide unique customer booking numbers with agency module 

If your business sells products on behalf of a principal, you can now use Infinity’s agency module to provide a compact, unique and incrementing booking number to customers.

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TECHNOLOGY

Improve resilience of Infinity environment with new endpoint additions 

Two new health endpoints have been added to the Infinity API suite to enable you to monitor issues. Calling the Orchestration Service endpoint gives you detailed information of any issues with the API services running on the API server, while calling the Sync Service endpoint allows you to get the status of the service and the underlying processors to assist with monitoring the Infinity environment.  

Simplify back office rebuilds using new command line tool 

A new command line tool lets your ICE trained engineers resolve table linking issues following a Back Office rebuild without having to do a re-synchronisation of each POS terminal. Contact us to find out more about the minimum requirements you need to have installed in order to use this tool.  

Streamline web pricing service with automated DLL Loading 

The Web Pricing Service upgrade has been streamlined by automatically loading the latest DLL that matches the installed Core major database version. This removes the need for manual intervention in renaming the latest DLL and reduces the risk of failure if this step is missed.    

Support extended email address lengths 

Infinity Messaging now supports email address lengths that comply with RFC1035.

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To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity – April 2024

Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity and create a differentiated omnichannel customer experience.

Infinity is a modular platform and you may need additional components or licencing to access some functionality.  

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PRODUCT INFORMATION MANAGEMENT

Simplify item data updates to Wedderburn Scales at POS

Businesses using supported Wedderburn scales at the Point of Sale can now send updated item data to the scales via the Atria Wedge software automatically using Windows Task Scheduler, saving you the time and effort involved in updating pricing and other data manually. If you run the Wedderburn integration at the Head Office, price updates made using the Batch Updates function will also be sent to the scales.

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INVENTORY

Enhance efficiency of EDI purchase orders

We’ve improved purchase ordering using EDI files by allowing you to identify suppliers that can be sent purchase orders plus items that can be ordered using this method, so you won’t waste time and risk stock shortages by sending EDI orders to the wrong supplier or by ordering products not on EDI.

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ORDER MANAGEMENT

Streamline order documents for debtor customer accounts

You now have the option of customising your A4 customer order documents by suppressing the payment section. This feature reduces visual clutter on the documents when you process orders for debtor customers who pay on account.

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CUSTOMERS & LOYALTY

Meet privacy law obligations by anonymising inactive customer data

As part of our programme of giving you options for managing your Personal Identifiable Information (PII) risk, we’ve developed a Windows service that anonymises information for inactive loyalty customers. The Infinity Loyalty Anonymisation Service allows you to anonymise inactive customers’ personal details held in the Loyalty database, as well as details of their order deliveries. It will also delete any messages that were sent to inactive loyalty customers using Infinity Messaging.

Simplify management of fuel discount programmes

If your fuel business operates a cents-per-litre discount (CPL) programme, you can now require that customers spend their CPL balance when they buy fuel, instead of allowing them to choose whether to save or spend it. You can also set a minimum amount a customer has to spend before the CPL discount applies. This simplified offering has the advantage of lowering the overhead involved in managing stored balances while still giving your customers the benefit of fuel savings.

Reduce fuel sales leakage with secure refund options

Fuel businesses wanting to support their commercial customers in reducing fuel sales leakages can now require that refunds be made to a credit card or fuel card instead of to cash or another media. Note that this feature requires the Vault payment and extended returns modules in order to work.

Improve auditing of manual fuel discounting

Your Head Office staff can now add a note when manually adjusting a cent-per-litre fuel balance, allowing you to view and audit the reasons why balances are being adjusted in your business.

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POINT OF SALE

Improve customer experience with faster age validation checks

If you use Infinity’s advanced age check function to make sure you’re complying with legal age requirements when serving customers, you’ll find we’ve made age validation quicker and easier, improving the customer experience and speeding up sales processing at busy times.

Improve permissions for manual fuel price changes at POS

We’ve made some enhancements to the way fuel price changes can be made at the Point of Sale to minimise the chance of the wrong price being applied. You can now use permissions to determine who can make manual price changes, and you can set a maximum amount in cents by which a fuel grade can be manually adjusted.

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REPORTS & ANALYTICS

Identify irregularities in fuel prepay sales and refunds

Fuel businesses can use the new Fuel Prepay Refund Report to spot irregularities in the payment medias used in prepay sales and refunds. So, for example, you can see if a prepay fuel card was used to purchase fuel but the refund was processed as cash. It complements the new functionality that requires refunds to be made to credit or fuel cards (see above), but it applies only to prepay sales made using those cards.

Improve financial compensation for stores running fuel discounts

The CPL Redemptions Report gives your stores and head office staff an understanding of cents-per-litre discounts that have been paid out as a way of supporting financial processes tied to discounts and financial compensation. Stores can use it to see what they have paid out in CPL discounts, while head office can use it to audit store activity, and make sure that stores are being adequately compensated for those payouts.

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MOBILE

Infinity quotes and orders app

The Infinity Quotes and Orders mobile app (iOS and Android) has been retired from the product suite as at end of May, 2024. 

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To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity – February 2024

Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity while improving the customer experience. 

Infinity is a modular platform and you may need additional components or licencing to access some functionality.  

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INFINITY API

Enhance business continuity during a processor failure 

The Cloud Events Service’s processors will now keep running even if one of them fails. The processors that aren’t directly impacted will continue to operate, lowering the risk of business interruption. You can configure the service so that you’ll be alerted via email to the failure by a fatal error warning. 

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PRODUCT INFORMATION MANAGEMENT

Faster access to historical sales impacted by unit cost changes 

When viewing historical sales transactions in item maintenance, you can now see exactly when changes to the unit cost of an item started to impact sales line costs. 

Improve data privacy by concealing stock costs from store staff 

If you want to keep the cost your business pays for stock confidential, you now have the option to hide it from the sales and credits screen at the Back Office so that it’s not exposed to your store staff.  

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INVENTORY

Simplify urgent stock transfers from warehouse to store 

If your business manages all stock requests from the head office, you can now use Infinity’s replenishment request function to order branch stock, instead of raising a purchase order. This can be useful if you want to get an item from the warehouse to a store at short notice and you are happy for the warehouse to send what it can based on availability.

Increase receipting speed and accuracy with audible scan warnings 

Using Cloud Inventory to receipt items that have arrived in a consignment of multiple stock transfers will improve your detection of errors now that store staff get a “bad beep” warning when they scan an item that isn’t supposed to be in the consignment or an item that has an invalid barcode. We’ve also improved your staff’s ability to identify variances for over and under transfer receipts, making the receipting process speedier and more precise.  

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CUSTOMERS & LOYALTY

Meet privacy law obligations by automating customer data retention periods  

We’ve enhanced Infinity Loyalty to give you more options for managing your Personally Identifiable Information (PII) risk. You can automatically remove customer data from POS and Back Office machines when there are no open sales orders and no transactions for that customer within a configurable period.  

Before you can use this functionality, you need to have a stable infrastructure, as the customer search will always use a connection to the Head Office. Also note that these changes should be part of your wider PII programme. 

Streamline mass updating of free prepaid product offers 

Offering free prepaid promotional products can be an effective way of engaging with your existing customers. We’ve made adopting this strategy more seamless now that you can use Infinity Loyalty to update many prepaid product balances at the same time.  

Enhance security by deactivating stolen partner loyalty cards 

If you use Infinity Loyalty with partner programmes, you can now block a customer’s Airpoints or Flybuys card that has been stolen or involved in a fraudulent transaction so it can’t be used as an identifier at your Point of Sale or at an outside payment terminal, thereby protecting your business from potential fraudulent card use. 

In addition, by blocking (and not deleting) the identifier, you remove the risk of it being allocated to another customer. 

Create tailored rewards when resolving customer concerns 

We’ve enhanced the ways you can reward Loyalty customers by enabling you to manually adjust a customer’s accumulator balance at the Head Office. You can use this new function to add a “stamp” for a customer, so that, for example, you can give them a free coffee as a way of resolving a concern or query.   

Speed up loyalty customer scanning during a sale 

Scanning a loyalty customer into a sale is faster and more efficient now that your store staff no longer have to open the customer search function before scanning the customer’s card. If you want to maintain customer confidentiality, this has the added benefit of not exposing customer information to your store staff. 

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PRICING & PROMOTIONS  

Simplify the set-up of quantity-based promotions at any price level 

If you use quantity price breaks, you can now apply those breaks to prices 2-8, as well as to price 1, on the Infinity item master data. Applying breaks across all price fields can be easily managed using Infinity ETL, which saves you the hassle of manually maintaining the various individual pricing scales for an item.  

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REPORTS & ANALYTICS

Improve stock management with better inventory-related reporting  

We’ve made a number of improvements to the end-of-month financial reports so that they’re more useful for inventory-related reconciliation. The Stock Movement Summary Report now offers a transaction breakdown using both quantity and cost values, as well as allowing you to easily see any variance between opening and closing balances. This means the report provides an easily readable view of all stock-related activity and allows you to identify instances where incorrect store processes were followed, such as selling items into negative stock.  

Other changes have been made to support these enhancements. Both the Stock Movement Summary Report and the Sales and Stock Gross and Profit Report now round the cost to four decimal places rather than two, as a way of further improving the accuracy of the reports’ cost figures over a long period, while the Chronological Item Movement Report includes the item on-hand quantity, which will be shown in red if a stock movement puts the item quantity into negative.  

Help store staff make purchasing decisions for future promotions 

Infinity’s new RBP Promotions Report allows your stores to see upcoming and current promotions and helps them make the purchasing decisions needed to run those promotions. They can use the report to understand what they need to order and when they can reduce ordering as promotions come to an end, as well as to check that shelf labelling has the right pricing information. Head office staff can use the report to help stores plan and run promotions, including through advance advertising.

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ADMINISTRATION

Enhance financial integrity with mandatory end-of-day completion 

If you use Infinity’s extended Cash Management functionality, you’ll find we’ve made some enhancements to reduce the risk of errors. Your store staff won’t be able to create a trading day if they haven’t completed an end of day on a POS station that has had sales activity, or if that station hasn’t linked to the Back Office that day. This ensures that all financial transactions are available at the Back Office when the trading day is created and removes the possibility of sales and till adjustments being missed. 

Extend lifespan of stock records for open transactions 

You can now keep stock transaction records open for a very long period if they are associated with open purchase orders and unreceipted transfers. The records will remain active and available for updating for the life of the transaction, even after the configured lifespan limit has been reached.  

Boost security by eliminating barcode login risks 

Staff logins can be a security concern for your business, especially if your people create barcodes by entering their credentials on third-party websites and then use those barcodes to log in. You can now negate the usefulness of these websites by requiring that all users log in manually rather than by scanning IDs.  .  

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To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity – October 2023

Here’s new functionality across the Infinity platform that will help you unify your physical and digital channels to create frictionless customer experiences and drive growth.

Infinity is a modular platform and you may need additional components or licencing to access some functionality. 

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INFINITY API

Enhance ecosystem integrations by accessing more transaction source data

As part of our continual expansion of Cloud Events payloads, we’ve included additional information about the transaction source, as well as any information about the use of external loyalty cards and fuel coupons, to allow you to enrich your integration with ecosystem platforms. 

Streamline sharing of sales data with ecosystem partners 

You can now use the Infinity Cloud Events service to securely share sales of specific products with ecosystem partners without having to waste time and resources manually cleansing and redacting data.  

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PRODUCT INFORMATION MANAGEMENT

Automate shelf pricing updates with Pricer integration 

Keeping your shelf pricing up to date, especially during a promotional period, can be time consuming and costly. Using Infinity's new integration with Pricer software, you can reduce labour costs by harnessing the power of real-time electronic pricing. The integration regularly sends the latest Infinity pricing information to Pricer, saving you the effort of manually updating prices and ensuring your shelf pricing is always current. 

Boost efficiency with ETL tool item selection enhancements 

Bulk exporting and updating item data using the ETL tool is easier and more efficient now that you can select items by subdepartment and product class rather than just by department, giving you more focused and targeted results.  

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INVENTORY

Streamline inventory management by stock taking any time of day 

Businesses can find it hard to fit stock taking around the need to keep trading. Infinity Cloud now allows you to stock take during trading hours at a time that suits you and then refresh stock data at the Back Office, meaning you don’t miss any sales that happened during the stock take.  

Save time and effort when receipting multiple stock transfers 

If your business chooses to reduce transportation costs by shipping multiple stock transfers from your warehouse in a single delivery, you can now use Infinity Cloud to receipt all the goods in that delivery at the same time. When the consignment arrives, your store staff can simply scan the goods and Infinity will deal with the hassle of matching them to the right stock transfer, saving you time and effort.  

Simplify checks of shelf price labels using mobile devices 

Verifying shelf-edge pricing, particularly during a promotion, can be difficult for store staff, who have to match the shelf price to the price recorded at the POS station. To overcome this, Infinity Cloud now allows store operators to see both the standard price and the single product promo price on a mobile device as they move around the store. 

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CUSTOMERS & LOYALTY

Increase accuracy of fuel loyalty balances via manual adjustments 

Loyalty program administrators in fuel businesses can now create both positive and negative manual adjustments to cents-per-litre balances, giving them more control over suspicious transactions and instances where operator error has inflated the balance.    

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PRICING & PROMOTIONS  

Simplify the setup of quantity-based promotions 

If you use quantity break/price bands, you can now use additional price adjustment options to simplify and optimise the setup of scale pricing rules. By enabling price fields 2-8 on the item master, you can define a single rule to manage multiple items, reducing the overhead in maintaining these rules.   

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POINT OF SALE

Improve security and employee safety with contactless cash recycling 

Handling cash is a financial and security risk for all retailers. Infinity’s new cash recycler integration improves your peace of mind by taking the responsibility for processing cash payments away from store staff and giving it to the recycler machine instead. This reduces both the chance of staff error when giving out change and the risk of theft, while also allowing you to enjoy the benefits of contactless cash handling.   

Boost profits by removing credit option from Windcave EFTPOS 

Customers who use the credit option when paying by EFTPOS as a way of circumventing the credit card processing fee cost your business precious revenue. To overcome this, you can now configure payment options at the point of sale so that when the customer chooses to pay by Windcave EFTPOS they must debit either their cheque or savings account, rather than using the credit option.   

Let customers quickly and easily self-scan loyalty cards on Magellan scales 

Infinity Loyalty now supports the use of Magellan scanner scales for scanning Loyalty cards, optimising the search for Loyalty customers at the Point of Sale.  

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INTEGRATIONS

Speed up GRNI reconciliation in Xero 

Reconciling the GRNI account postings in Xero is faster and more efficient now that the original purchase order number displays on purchase order goods receipts.  

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TECHNOLOGY

Accelerate upgrades with fewer exceptions  

We've enhanced the Infinity Upgrade Service to accommodate situations where applications are running that may block the upgrade from updating files in the Infinity folder. This will result in fewer exceptions needing attention post-upgrade, reducing the time pressures on technical staff.    

Support for diverse scale hardware at site level 

Businesses that configure scales at the site level can now set station-specific scale configurations, allowing for mixed hardware options to be supported.  

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To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity – August 2023

Here’s new functionality across the Infinity platform that will help you unify your physical and digital channels and deliver to changing customer needs. 

Infinity is a modular platform and you may need additional components or licencing to access some functionality. 

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PRODUCT INFORMATION MANAGEMENT

Streamline stock sorting by setting preferred sort criteria 

It’s now easier to sort and find stock items in Infinity using the criteria that makes the most sense to your business. When you browse for items in the inventory, your previous sort selection will be retained for the next session. So, for example, if you prefer to sort items by description, they will automatically be sorted in that order the next time you open Infinity.   

Empower store staff to control stock at new stores 

We’ve streamlined the effort involved in creating a new branch by providing a choice of which stock items will be sent to the store. When inventory items are copied from a source branch to the new branch, you can choose to only send the active items, or decide to set them all active and send them all. This empowers store staff to decide which items they want to keep, giving them more control over their stock. It also means your Head Office staff no longer have to be involved in setting up the inventory for a new store.  

Manage financial risks by setting store-specific cash limits 

Keeping cash in the cash drawer can be one of the most important financial and security risks your stores face on a day-to-day basis, and those risks can differ across branches. You can now empower stores to handle those risks in the way that meets their needs by allowing them to set their own cash drawer limits.   

Keep promotions running smoothly during franchise ownership changes 

Changing franchise ownership in the middle of a promotional cycle can be disruptive and potentially cost your stores valuable revenue. You can now minimise that disruption by easily transferring existing pricing and promotions when a store moves from one cluster in your organisation to another. This saves you having to recreate the promotions and means offers keep running without missing a beat. 

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INVENTORY

Make supplier searches easy with non-case sensitive name check 

We’ve improved the user experience when creating purchase orders and receipts by making the supplier name check non-case sensitive. This means that you will find the supplier without any trouble when there’s a difference in the capitalisation of their name on the item record and the supplier record.   

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CUSTOMERS & LOYALTY

Speed up loyalty prepay enquiries with full transaction info 

Your Loyalty support staff can answer Loyalty prepay customer transaction enquiries more quickly now that they can see more details about those transactions, including the date, the receipt number and the external transaction code.    

Improve efficiency during cents-per-litre rule searches 

Searching for specific cents-per-litre rules has been made more seamless and less time-consuming now that fuel administrators can easily filter and sort them.   

Customise error messages when external fuel balances unavailable 

Your Loyalty program administrator can now be warned that a customer’s external partner cents-per-litre fuel balance is currently unavailable using an error message that meets your customised business needs.  

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POINT OF SALE

Boost sales by providing customers with estimated arrival dates 

Securing a sale can sometimes come down to being able to tell the customer that the item they really want to buy will soon be available. Infinity now allows your store staff to see more details about the estimated arrival date of goods on purchase orders, as well as quantities on draft orders, allowing them to drive sales by giving customers the information they need to make purchasing decisions.  

Seamlessly switch POS stations for faster transactions via auto-logout 

At busy times, your sales staff may need to switch between POS stations to process a high volume of transactions quickly, while also allowing you to keep track of who processed the sales. To meet these simultaneous needs, Infinity can now log users out after a set amount of time, rather than locking the entire station. This keeps the sales process moving while not compromising on the audit trail. This feature is also useful between shifts if a user forgets to log out and means the next user can log in without having to involve a manager in unlocking the station.  

Customise age-check policies store-by-store 

If your business sells items that have an age restriction and you use Infinity’s advanced age check module, age policies can now be set on a store-by-store basis. This is especially useful if your stores operate as franchises and franchisees want to apply different policies. So, for example, one store can decide to age-check everyone who looks under 30, while another store decides to check everyone who looks younger than 25.  

Enhance fuel transaction monitoring by identifying legitimate test deliveries 

Monitoring fuel transactions using Digifort DVR is easier now that the video footage identifies the pumps used for test deliveries to ensure they were legitimate. 

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INTEGRATIONS

Republish cloud event sales invoice transactions effortlessly 

Cloud event sales invoice transactions can now be republished to either RabbitMQ or Azure should they need to be resent to the system that consumes them, ensuring that all transactions are sent and accounted for.  

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TECHNOLOGY

Support for latest Microsoft technologies 

Infinity now supports SQL Server 2022, the latest SQL Server version available from Microsoft. Note that SQL Server 2016 and higher require a 64-bit operating system.  

Faster POS setup with accelerated data replication 

Infinity Point of Sale will be ready to use much sooner following improvements to the setup process. Accelerated data replication can reduce the time it takes to perform the initial setup data synchronisation down to just a few minutes, depending on network speeds and the amount of data involved.  

Reduce costs with enhanced Wishlist integration 

Infinity’s integration with the Wishlist company now supports a multi-tenanted back-end.  

Effortless safety sheet distribution with API integration 

If you sell dangerous goods, distributing material safety sheets across your business can now be done via an API back-end, optimising the management of these documents and saving you the trouble of having to make them available on a site-by-site basis. 

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To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity – May 2023

Here’s new functionality across the Infinity platform that will help you unify your physical and digital channels to create the seamless and personalised buying journeys your customers crave. 

Infinity is a modular platform and you may need additional components or licencing to access some functionality. 

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APIS

Faster performance to reduce resources 

The performance of transactional APIs has been improved under high loads so that the resources required to run the APIs can be reduced and the API processes are faster, improving the overall user experience.  

Enforce domain separation between fuel inventory and sales data 

Businesses that apply domain-driven design and wish to send fuel inventory events to a separate endpoint from the sales data can now configure the Cloud Events Service with alternate API details for the fuel data. This helps to maintain domain separation between the fuel inventory and sales data domains. 

Simpler maintenance of debtor records 

Customers who update debtor records using the Accounts Receivable API no longer have to provide the financial details as part of the update, reducing the complexity and effort involved in maintaining these records. 

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INVENTORY

Let store staff use mobiles for stock transfers 

Stock transfers can now be created in Infinity Cloud while in mobile mode, making creation of transfers more efficient for staff on the shop floor. The ability to scan by pack size has also been added to the stock transfer process to speed up the scanning of products that are being transferred. 

Easier management of purchase orders 

Customers who have their own purchase order references can now use those references when creating, viewing and searching for orders in Infinity, making it easier to find and maintain POs across your business.  

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PRICING & PROMOTIONS

Launch quantity promotions for increased sales 

Infinity Rules Based Pricing now allows you to maintain quantity-based volume price breaks for items. For example, you can set up rules that allow you to sell a single item at $10 each, between 2 and 10 items at $8 each, and between 11 and 15 items for $6 each. Store staff can see thresholds that apply to the sale and then let the customer know about the available discounting, allowing you to drive higher-volume sales through lower pricing.

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CUSTOMERS & LOYALTY

Better visibility of loyalty members within prepay accounts 

Your Head Office staff can now more clearly see which Loyalty member has been selected on the list of prepay account members, helping to reduce confusion when checking the names attached to a prepay account. 

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REPORTS & ANALYTICS

Expand your reporting of customer types 

Customers who use Infinity’s Open Accounts feature can now see sales to open accounts in the Customer Performance Report, allowing for reporting on all customer types used in Infinity.

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POINT OF SALE

Support sustainability goals by eliminating Vault EFTPOS printed receipts 

Businesses using Verifone Vault EFTPOS devices can now decide whether they want to stop printing a customer copy of thermal receipts by default. This can save you the cost that comes from automatically printing receipt copies if your customers rarely ask for them.  

Give store staff more visibility of fuel prepay transactions for easier refunds  

Store staff can now see more transaction information when refunding fuel prepay transactions, thereby helping them choose the correct transaction to refund, improving the speed and accuracy of the refund and providing an improved customer experience. 

Improve staff adherence to daily cash management process 

Several enhancements have been made to Cash Management functionality. You can now configure the system to perform end-of-days only, rather than end-of-shifts. This can help avoid confusion in businesses that do not operate on a shift basis. An extra prompt has also been added to the end-of-day and end-of-shift processes so that store staff are made aware if they create very short shifts by mistake, which increase administrative effort.  

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INTEGRATIONS

Better inventory management and improved operations with enhancements to Xero integrations 

The Infinity Xero integration has been enhanced to push stock receipt, transfer, stocktake and adjustment transactions to reduce manual data entry into Xero when tracking inventory. 

Customers who use Xero to receive payments and accounts receivable statements can now post debtor transactions as individual invoices and credit notes, while Infinity remains the master of the debtor record for all transactions and pricing. Note: customers with a high volume of debtor transactions should ensure their transaction counts fall within Xero monthly transaction volume limitations. 

Supplier invoices that are posted to Xero have been enhanced to accommodate foreign currency suppliers so that offshore suppliers can be paid in their local currency. Freight that has been added to supplier invoices and disbursed across the items, such as landed costs, is now posted as inventory and goods received not invoiced, instead of as a separate inventory line, to provide better accuracy of full inventory valuations and cost of goods sold. 

Cash sales posting to Xero which use duty free mode, or debtors with tax exemption rules in Infinity, now correctly create tax-free and tax-inclusive lines for the various sales lines where appropriate so the tax from sales is accurately recorded in Xero. 

Help stores accepting eWIC cards serve customers faster 

Maintenance of the US WIC (Women, Infant and Children) products has been made more efficient now that the eWic APL file import correctly recognises the UPC PLU flag, thereby removing the need for manual updates of the item master. 

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TECHNOLOGY

Commitment to modern .NET infrastructure 

All Infinity releases now require .NET 4.8 Framework to be present. This is part of Triquestra’s ongoing commitment to using enhancements from vendors and to maintaining technical support. When you receive a new Infinity release from now on, please ensure that .NET 4.8 is deployed to all workstations and servers that operate Infinity. 

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To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity – April 2022

Here’s new functionality across the Infinity platform that will help you unify your physical and digital channels, increase your team’s operational effectiveness and differentiate the customer experience.

Infinity is a modular platform and you may need additional components or licencing to access some functionality.

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INFINITY API

Access real-time order data

Order information is now available in real-time to streamline fulfilment execution. Infinity now allows services to subscribe to changes in order status, such as dispatch or voiding. The updates can be used to integrate order data with other systems, such as ecommerce sites to provide dispatch or cancellation email updates to customers, ERP systems and buy-now-pay-later financing schemes.

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PRODUCT INFORMATION MANAGEMENT

Increase accuracy of data capture during complex sales

Infinity now gives you the ability to capture extra information for highly complex sales transactions, with validation during the process to ensure data accuracy. Businesses with complex item data requirements can configure rules and validations to capture specific information before a product can be added to the sale. Extended rules can also be configured for payment processing, receipt printing and exclusive selling rules.

Using this new functionality, a business might decide to take payment on behalf of other businesses (such as power companies and local authorities), requiring highly accurate information to be captured at the time of payment. By configuring the rules required by those other businesses, you can be confident that all information is being captured and all necessary business processes are being followed.

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INVENTORY

Faster adjustments of non-stock products

Head Office and branch users can now easily find non-stock products with negative stock on hand and correct the stock automatically to zero. Instead of having to identify items manually and create a stock adjustment for each one, users can now save time by finding all non-stock products with negative inventory and set them all to zero at once.

Give branches more local purchasing flexibility

If your stores have multiple regional supplier contacts, your staff can now directly email their local sales rep rather than having to go through a centralised contact for all stores. Branches can also now create customised supplier email addresses for sending purchase orders, giving them even greater control over the local purchasing process.

Increase accuracy of cost updates

Branch users can now update the cost of an item on the master data automatically during the invoice matching process, allowing them to avoid the pitfalls that come with manually inputting cost updates and ensure data integrity.

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ORDER MANAGEMENT

Automate store notifications when branches re-assign orders

Infinity will now prompt your store staff when an order line has been re-assigned to them from another branch and is awaiting processing (for customer collection in store or ship-from-store), ensuring that all parts of a customer order are processed and fulfilled in a timely way.

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PRICING & PROMOTIONS

Assess profitability of promotions

When you create a pricing promotion using Infinity’s pricing wizard, you can now see the worst-case scenario for gross profit percentage. This allows you to easily gauge whether promotions are financially viable and gives you greater control over profit margins in your business.

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REPORTS & ANALYTICS

Give store staff more returns visibility

You can now provide your branches with more information on returns. If goods are returned to your store but originally sold at another store, store staff can now see details of the return transaction, and not the details of the original sale transaction.

If the goods were both sold and returned at the store, they will see a range of details about the transaction, such as the date the goods were sold and returned, the return price and quantity, the reason for the return, the store operator who processed the sale and the return, and the receipt number.

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POINT OF SALE

Increase stock visibility during sales process

Infinity’s Advanced Item Search now allows you to see stock levels and pricing at nearby branches. This gives better visibility during the sales process to businesses who source inventory from other branches. For those businesses that capture sales orders through a call centre, the inventory and pricing will default to the branch that the current customer belongs to.

Easily adjust your returns policy

If your business uses Infinity’s extended returns function, you now have greater flexibility over your return policy. You can choose to allow goods to be returned to any store. Alternatively, you can simplify the return process by only allowing customers to return goods at the store they made the original purchase.

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TECHNOLOGY

Increase email security

Infinity now supports the use of TLS 1.2 and a wide number of common SMTP ports to send emails. TLS 1.2 allows for better encryption and, in turn, improved security when sending emails via Infinity.

Support for Microsoft Edge browser

Infinity now supports using the Microsoft Edge browser engine technology to display external websites where support for Internet Explorer 11 has been removed.

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To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity – February 2022

Here are the latest enhancements added to the Infinity platform to help you and your team work more efficiently and create fast, omnichannel experiences your customers expect.

Infinity is a modular platform and you may need additional components or licencing to access some functionality.

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INFINITY API

Incentivise loyalty members to buy

A new API lets your online customers see potential loyalty points earned on items, giving them an additional incentive to make a purchase.

Easier retrieval and display of alternate prices

The Products API now allows you to retrieve an item’s standard selling price and alternate selling price, per store. This is useful if you want to display information such as ‘was/now prices’ on your ecommerce portal or any other system that consumes the Infinity APIs.

Give customers real-time RRP prices

The new Product Price List API enables you to display comprehensive, accurate RRP prices to customers by retrieving from Infinity a real-time view of a full price list for one item in all branches, all items in all branches or a combination of both.

Easier access and display of custom data on debtors

The Accounts Receivable API now enables you to retrieve, manage and create business-specific information about your debtors that is contained in custom fields. You can use this custom data for either display or functional purposes within your system.

Retrieve and identify more pricing information

The Products API now includes more pricing data in responses, so you can retrieve and identify more pricing and unit information relating to products.

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ORDER MANAGEMENT

Improve mobile user experience when creating purchase orders 

Staff creating purchase orders on a mobile device can now receive additional notifications when finalising the order to help minimise potential errors, saving your business time and admin costs.

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CUSTOMERS & LOYALTY

Easier access to loyalty point movements for marketing

You can now access information on loyalty points earned or consumed on sales transactions, offering additional marketing communications triggers and data analytics around loyalty point movements.

Give customers and staff access to historical loyalty balance transfers

You can now see where a customer’s loyalty balance was transferred from or to in their transaction history, helping customers understand how their balance has been consumed and making it easier for your support office to understand historical transactions when resolving issues.

Faster retrieval of refund transaction details

Line description details for refund transactions are now included on debtor statements, letting you quickly and easily see which items were refunded.

Easier access to product refund or replacement details

The Sales and Credits function has been enhanced with additional fields to give you more options when searching for customer transactions. This interactive function lets you search for historical transactions and can help resolve post-sale queries such as determining whether a product is eligible for a refund or replacement.

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REPORTS & ANALYTICS

Increase visibility of stock value at each location

The Item Location Report has been enhanced with additional information to allow you to understand the dollar value of goods at each location, giving your finance team greater visibility over your stock.

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POINT OF SALE

Remove the risk of illegal age-restricted sales transactions

You can now configure Infinity so that age-restricted items can only be sold by store staff above a certain age, protecting your business from the risk of illegal transactions. 

Faster access to ePay gift card details

ePay gift cards can now be swiped through Vault EFTPOS terminals, giving your store staff a quick alternative to scanning or manually entering the card number when selling a gift card or checking a gift card’s balance.

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TECHNOLOGY

Reduce the time to install new back-office and PoS terminals

The Infinity setup process now allows for bulk copying of certain tables when building a branch linked to the Head Office. This will reduce the amount of time it takes to perform the first linking cycle after Infinity has been installed on a new machine in businesses that have a large amount of data in those tables.

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To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.