Here’s new functionality across the Infinity platform that will help you unify physical and digital channels to create the seamless omnichannel experiences customers now expect.
Infinity is a modular platform and you may need additional components or licencing to access some functionality.
PRODUCT INFORMATION MANAGEMENT
Extend control over store-specific data
You can now prevent a range of Infinity data from linking down from the Head Office to branches, including customer records, print layouts, POS buttons and drilldowns. This feature gives your stores greater control over the data that is specific to them and ensures that it won’t be accidently overwritten by Head Office staff.
INVENTORY
More control over nominated suppliers
You can now restrict your staff from manually ordering from nominated suppliers, thereby preventing purchase orders from being created against internal suppliers or staff inadvertently ordering from nominated external suppliers.
Increase efficiency with automated stock replenishment requests
Replenishment requests can now be automated centrally at the Head Office for stores based on minimum levels set for stock items. When stock is running low, it is ordered automatically, thereby reducing the store overhead involved in manually monitoring stock levels and requesting additional goods.
Increase visibility of non-freight item costs
The Freight field that is used when receipting and invoice matching has been re-labelled FRT/Extra, making for a more intuitive experience when matching non-freight item costs, such as customs fees, to purchase orders.
ORDER MANAGEMENT
Better visibility of quotes and order data
Quotes and orders layouts have been enhanced in several ways:
Branches’ GST details are now included on orders and quotes.
The GST number on the quote removes human error from the process and maintains accurate information through the sale conversion process from quote, order and to sale.
The addition of customer emails to quotes helps store staff follow up with customers when seeking to convert quotes into orders.
Discount breakdowns allow customers to see discounts clearly compared to base price on quotes, while the subtotal breakdown allows B2B customers to easily see the tax component and tax exclusive total of a quote or order.
CUSTOMERS & LOYALTY
Give customers more visibility of loyalty discounts
Fuel retail customers can now see their cent-per-litre loyalty discount total broken down as line items. For example, they will be able to see their SuperGold discount calculated as part of the total discount, giving them confidence they have maximised their fuel savings.
REPORTS & ANALYTICS
Easier access to current store promotions and prices
A new report allows you to view products, the rules-based pricing promotions that are in play, and the prices before and after tax. This can be useful when you need to verify that current signage matches the price loaded in Infinity or if you want to generate a list of current prices for ad hoc price checks.
Improve analysis of waived payments
The Product Sales Summary Report now includes $0 transactions, meaning you can see transactions where no payment was taken from the customer. This is useful in cases where an item has been processed but a fee, or other associated payment, has been waived.
Better visibility of cash adjustments
The Safe Balance Adjustment Report now show the reasons for safe adjustments that have been made, allowing you to review activities related to cash-up, bank reconciliation and accounting.
POINT OF SALE
Help store teams deliver more personalised CX
You can now add customised information relevant to your business to the Customer Details screen at the Point of Sale, such as external loyalty memberships, favourite store, or product preferences. Your store staff can then use this information to upsell or otherwise personalise the customer experience.
Increase visibility of planned stock orders
You can now give your store staff visibility of draft purchase orders, allowing them to see the quantities of stock that are contained in draft orders. Note that this should be used carefully where drafts are still under review and are subject to change.
Integrate Hikvision’s video security system
Infinity can now be integrated with Hikvision for recording POS activity in real time. Data input from a range of functions performed by your store staff is merged with video footage, giving you oversight of sensitive transactions. Customers wanting to take advantage of this integration should be aware that some support from Hikvision will be required to make it fully functional.
ADMINISTRATION
Automate trading day reports at unmanned fuel sites
Fuel retailers who run unmanned sites with outdoor payment terminals can now automatically create and complete trading days once all the terminals have settled. This frees site managers from manually creating the trading day to see Infinity reporting on site performance.
Increase control over staff passwords
You can now limit the ability to force password changes to staff members with the same or lower access levels. This is useful if you want to limit password changes to supervisors and their direct reports.
TECHNOLOGY
Stay current with latest Microsoft technologies
Infinity is now certified to work with Windows 11 and Windows Server 2022.
To find out more about any of these enhancements and add them to your Infinity platform, contact us.
If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.
