New in Infinity — April 2026

Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity and create a differentiated omnichannel customer experience.

Infinity is a modular platform and you may need additional components or licensing to access some functionality.

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INVENTORY

Cancel manual invoices for streamlined reconciliation

Reconciling supplier invoices can be messy, especially if the supplier sends you a single invoice for multiple purchases instead of providing an invoice with each shipment. You can enter invoices manually to handle these situations, but what if you make a mistake that threatens to impact invoice matching? To keep things simple, Infinity now lets you easily cancel these invoices and then recreate them for streamlined reconciliation.  

Perform automated price changes overnight

Infinity’s batch updates are a great way to apply price changes to a range of stock items at the same time. These updates can now be applied as part of a scheduled overnight task, meaning the Point of Sale doesn’t need to be running for prices to be updated and reducing the risk that new prices aren’t available when they’re needed.    

See transfer history at a glance when purchasing

If you have a store that acts as a fulfilment warehouse for your other branches, you can now see the outwards transfer history for items being added to purchase orders at a glance, allowing you to make informed decisions about the stock needed at each store before buying it for distribution.

Easily monitor stock profitability metrics

Keeping a watchful eye on inventory profitability is a key part of sound financial decision-making, especially when margins are tight. Getting the information you need from Infinity is even easier now that you can quickly see quantities, costs and gross profits for each item according to stock movements and sales.

Customise your debtor statements

We’ve made it easier to capture the information most relevant to your business on debtor statements. You can now easily add customised data such as your store’s account name and number, making these statements more useful to your team and to your debtors.

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PRICING AND PROMOTIONS

Offer enhanced ‘spend more, save more’ discounts

We’ve listened to feedback about our total sale discounts and made them more flexible for greater business impact and value.

You can now create multiple tiers as part of a discount promotion and set thresholds at which those tiers apply, giving you more control over how you reward customers. So, for example, you can offer a 10% discount for a total sale value of over $1000 and 20% on a total sale of more than $5000.

The other great features remain the same, so you can still choose to reward customers with a dollar-off or a percentage-off discount, and you can decide which customers and products to include in the promotion.

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REPORTS AND ANALYTICS

Let debtors know their current position anytime

Debtors don’t always want to wait until the end of the month to know how much they owe you, but giving them a quick and easy view of their current position when they call or email you mid-month has been a struggle. Until now.

The new Current Debtor Position Report lets you easily respond to these queries by providing your customers with the amount outstanding and a list of transactions up to the present date, giving them the information they need and allowing you to prompt them for payment more frequently.  The report can be run for both balance brought forward and open item debtors.

Spot unusual stock take variances

Counting stock is a vital task in any retail business; it can also be an opportunity to identify fraud. Using our new Stocktake Historical Variances Report you can identify questionable variances in stock takes, including for specific items, so you can take action to prevent future losses. You can also use it to pinpoint items that are historically difficult to count accurately.

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POINT OF SALE

Gain greater control over till pickups

Running audits on the money moving in and out of your cash drawer is easier now that you can require your store staff to enter cash denominations when they do till pickups, giving you greater clarity over what’s being taken out and allowing you to quickly spot any unusual patterns.

 And if you use our enhanced cash management module, you can also prevent your store team from performing a till pickup if the amount being removed exceeds the amount of cash in the till. You can also prevent trading until a float has been entered into the till.

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TECHNOLOGY

Integrate Infinity fuel sites with DOMS

We’re excited to let you know that our fuel integration portfolio now includes DOMS, one of the major forecourt controllers in the industry. With this latest integration, Infinity now seamlessly connects to four widely used forecourt controllers, giving you flexibility, efficiency and confidence in your operations.

Save time upgrading Infinity components

We’re pleased to announce that we’ve streamlined the process for upgrading a range of non-core Infinity components, including Infinity Messaging, the Infinity Cloud Events Service, Infinity Cloud Inventory and the Infinity Xero Integration.

If you use the Infinity Upgrade Service to handle Infinity core upgrades, you can download the upgrade package and then schedule the upgrade via a new dashboard. Once the scheduled time arrives, you can use the dashboard to monitor the upgrade of these components concurrently across branches and stations, saving you both time and effort while reducing overhead and deployment anxiety. Using the dashboard you can easily identify upgrades that are in progress, that have completed successfully and that have failed, allowing you to take the appropriate action.

Reduce technical overheads with code signed certificates

We now code sign all MSIs and executables used to install Infinity, rather than just the key instances, making it easier to deploy the software and maintain application controls. IT administrators can now set up group policies to trust applications that have the Triquestra code sign certificate, thereby reducing technical deployment overheads.

Get the latest SQL Server support

We are currently rolling out support for SQL Server 2025, at the same time as we’re ending support for SQL Server 2012 and SQL Server 2014.

As part of our rollout of SQL Server 2025 support, we need to let you know that, if you’re looking to implement this latest version alongside Infinity, you’ll need to use Windows authentication to ensure optimal operation.  SQL authentication is still supported, but you’ll experience degraded login times and inferior performance.

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To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

From curry to coleslaw: Triquestra shares a world of cuisine

Triquestra is a place where we work hard to deliver the best results we can for our customers. But we know that those results aren’t just built on technology – they also depend on great teamwork.

That’s why our brilliant social committee come up with ways to get us away from our screens and whiteboards to celebrate special occasions, or just each other.

Recently, we came together to enjoy a potluck lunch that involved us bringing along a plate of food “That Reminds You of Home”. Triquestra has always been a company that’s welcomed a diverse workforce, and many of our team have come to New Zealand from across the world, so we knew we were in for a treat.

But we probably couldn’t have imagined Digestive biscuits sitting alongside butter chicken and Korean pork.

The Digestives were provided by Quality Manager Chay Grant, who was celebrating his Scottish family roots, while Solution Architect Fez Hussein made the excellent butter chicken, accompanied by rice and naan bread. And the Korean pork? It came courtesy of Tech Analyst Zac Freeman, who, while not being from Korea, decided to treat us to one of his culinary favourites!

We enjoyed Rendang curry from Indonesia, Embutido (a type of meatloaf) from the Philippines and cake from Russia, along with a host of other delicacies from around the world.

The Kiwi classics were there as well, with Julie Child, our Sales Administrator, bringing along a bacon and egg pie, our CEO Greg Cantlon providing a chocolate crunch made from Weetbix and Delivery Manager Kasia Burt taking care of our vegetable intake by way of a helping of coleslaw.

And then there were the scones. Our Head of Sales, Victoria Crossfield, came clean about her award-winning English family recipe handed down from her grandmother, who got it from … a Foodtown supermarket magazine in Auckland back in the 1990s. It’s okay, Victoria, every family has its skeletons and secrets!

It was great to see the effort and care that everyone went to and a joy to celebrate the richness of our cultural heritage. As everyone explained the background to their dish we got a greater appreciation of the food and of our colleagues as well.

Here’s to making it an ongoing tradition.

Staying ahead: Introducing our latest integration with DOMS

At Triquestra, we believe that innovation isn’t just about keeping pace, it’s about staying ahead. Our customers’ needs and the evolving market drive every decision we make. That’s why we continually invest in ensuring you have access to the most advanced, market-leading tools available.

As part of our commitment to keeping you at the cutting edge, we’re excited to announce that our Infinity platform now integrates with DOMS, one of the major forecourt controllers in the fuel industry and part of Gilbarco’s distribution portfolio.

DOMS centralises and manages every hose, pump, gauge, price sign and other site equipment into one intelligent network while giving you complete visibility of forecourt activities. Perhaps best of all, it now seamlessly connects to Infinity POS so you can reconcile all your wet stock sales while your store staff focus on what they do best — delivering great customer service.

By integrating your Infinity POS retail solution to the DOMS forecourt, you also get access to DOMS’ development roadmap, including features like car wash and EV support, which will shape the future product enhancements we can offer.

If you’re an existing Infinity customer who uses the Regulus pump controller, you’ll be able to transition to DOMS seamlessly and without operational impact, saving you the hassle of having to retrain staff on a new system and giving you a future-proofed forecourt solution.

“Customers looking to move from Regulus to DOMS will find we’ve provided a straightforward and simple path that enables them to do just that. We’ve designed the integration so that everything that Regulus does has been replicated with DOMS, plus they’ll get the benefits that come with a robust roadmap.” ”

— Mike Baxter, Triquestra CTO

With this integration, Infinity now allows you to connect with four widely used forecourt controllers out of the box, giving you flexibility, efficiency and confidence in your operations and ensuring you have the tools to stay competitive and deliver exceptional service to your customers.

And when you connect the forecourt controller of your choice to Infinity, you also get to enjoy a seamless interface with all major EFTPOS providers as well as to your outside payment terminals, giving you a complete, stable solution to all your fuel retail needs.

With Triquestra, you can be sure that we’ll keep listening, keep innovating and keep delivering solutions that meet your needs today and anticipate what you’ll need tomorrow.

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Interested in using our DOMS integration to streamline and simplify your fuel business? Get in touch. 

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The retail investments you can’t afford to skip in 2026

Retailers are facing a whole range of challenges right now, from rising costs and economic headwinds to cautious customers and offshore competition, even as consumers’ expectations for seamless shopping continue to rise.

Those pressures are having real impacts on retailers’ investment decisions, as they try to control costs and make productivity gains while still protecting the moments that matter in building customer relationships.

Resilience is key. Deciding where to invest is challenging, but those retailers willing to adapt to change can still find room to succeed. And those ready to go beyond the status quo and imagine new ways of engaging customers won’t just survive – they’ll thrive.

Here we look at where the smart money is going this year and at how getting investment right means focusing on your people and customers, as well as tech.

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1. Lay the groundwork for AI discoverability

AI has gone from being a novelty to an everyday piece of technology infrastructure. However, a recent KPMG study found that while most leading brands in Australia and New Zealand were experimenting with AI, 17% had no plans to do so. This comes at a time when 85% of surveyed retailer websites did not meet basic standards for AI-driven discovery, leaving those brands invisible to shopping agents. And, crucially, poor discoverability often goes hand-in-hand with duplicated or badly maintained inventory data. As the National Retail Federation (NRF) put it, “if your data isn’t in order, your business isn’t ready for AI.”

Smart investments would include improving website structure and data consistency so that products are discoverable and you can keep pace with AI search engines.

KPMG also found that while more than 80% of Australian retailers are testing AI, only a small number are implementing it fully across core functions. They recommend that “retailers should focus on ‘boring but big’ applications – such as inventory visibility, demand forecasting, and dynamic fulfilment – that directly meet consumer needs for value, speed and reliability.”

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2. Know your customer, grow your business

Accurate, comprehensive data is as vital for understanding your customers as it is for online product discovery. When you capture the right information you can create wishlists, link intent to transactions and create personalised offers that drive engagement and growth.

Without a deep view of customers you’ll struggle to anticipate demand and respond quickly when categories shrink, and you’ll risk spending money in areas where it’s no longer needed. Investing in a robust CRM and a retail management system that can give you a 360-degree view of the customer has the potential to pay dividends.

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3. Make every channel feel like one

Customers don’t think in terms of channels – they expect everything to “just work”, and they’ll judge you on how quickly and seamlessly you deliver on that expectation.

When it comes to offering a truly channel agnostic, unified shopping experience, the most durable investments are the unglamorous ones: order orchestration, accurate availability and return-to-stock speed. If you can improve accuracy and reduce rework, you’ll be on the way to boosting margin as well as growth.

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4. Make the showroom pay

For many retailers, the store is still the differentiator as it becomes a centre for fulfilment, but only if teams can serve customers quickly and confidently. Retailers are investing in self-checkout systems, digital signage and contactless payment solutions, as well as simpler processes that give time back to staff. The best ROI is typically found where the investment reduces handoffs and improves speed-to-yes.

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5. Back your people

At a time of almost unprecedented technological upheaval, it turns out that one of the best things you can do is invest in your people. KPMG found that “While there has been a lot of talk about adopting advanced technologies or enacting better supply-chain processes to boost productivity, a common avenue for productivity gains … is through customer-service improvements.”

In-store product demonstrations, consultations and workshops give customers the kind of one-on-one experiences and even a feeling of community they simply can’t get from your offshore online competitors, and they have the potential to be game-changing when it comes to conversions.

But face-to-face service is only as good as the people delivering it. Investing in and nurturing high performers who understand your business and its customers can give you an edge at a time when the human touch is set to become a vital point of difference.

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Want help to prepare for the future of retail?

We’d love to help you implement the solutions you need today and in the future. 

Email us at sales@triquestra.com about unifying your inventory and customer data or book a 20-minute discovery call today. 

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For more on how a move to a unified commerce strategy gives you the flexibility and agility you need to keep in step with consumers’ changing needs, download our new ebook.

Seven things to look for in a retail technology partner

So, you’ve decided to upgrade your retail system. Now what?

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Over recent blog posts, we’ve looked at why your POS platform and retail system need to keep pace with customers’ expectations for ‘phygital’ shopping experiences, laid out the questions to ask before changing your POS and given you strategies to use to unlock the money needed to make that vital investment.

Convincing your business to move to more modern technology is a huge win, but it’s just the start of the journey towards implementation. The next step is perhaps even more important — choosing the right implementation partner.

No matter the scale of what you want to accomplish — extending POS functionality, creating a single view of inventory, or starting your unified commerce journey to connect POS, inventory, fulfilment, order and customer data — you need a partner with the right people, processes and technology.  

You’ll need someone who can provide you with the systems to innovate quickly, optimise inventory, maximise margin and deploy frictionless customer experiences, efficiently and profitably. 

You’ll also need someone who understands the 24x7 demands of retail and the budgetary pressures that retailers face, while having technical insight into the solutions you need now and how those solutions will help you meet the challenges of the future.

Here are the important indicators of a good technology partner, plus questions to ask: 

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1. Maturity and market responsiveness

Look for a partner who’s been around retail for a while, with a platform built on a modern architecture and a sound business model and proposition. They’ll need to understand your fast-paced, data-intensive environment where any significant level of downtime is unacceptable. 

Their people will have the capability to help you plan and implement your projects so that they work for you now and into the future. When you choose a partner with a mature platform, they can focus on delivering innovation because the core functionality you need already exists. 

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2. Real-world customer experience

Make sure your partner has a recent and proven success record for planning, implementing and managing complex, large-scale deployments across multiple stores, multiple formats and multiple geographies.  

Ask for evidence of the relationships, products and services that help their clients to be successful, including the consultancy, customisation, integration, training and support services you’ll need. 

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3. Flexible and innovative mindset

You want a partner who’s got the people and processes to move quickly, while cultivating an environment where innovation flourishes.  

Check that they have a history of responsiveness and the ability to assess and correct any unforeseen issues. Can they change direction, be flexible and achieve competitive success as opportunities develop, competitors act and customer needs evolve?

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4. Broad product capability

Choose a partner that can give you a broad and holistic portfolio, perspective and experience. You’ll need all your core requirements out-of-the-box, plus the ability to customise and easily add new functionality. 

If you’re looking to implement a unified commerce approach, they’ll need to be able to unify all the backend systems that run POS, inventory, customers and loyalty, pricing and promotions, analytics and fulfilment. You don’t want to commit to a one-dimensional provider who can only cover some of your requirements.   

Your partner should let third parties connect via APIs and cultivate a vendor ecosystem to reduce risk and increase flexibility.  

Also check that they have a strategic roadmap and investment committed for new capabilities. 

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5. Consulting and market understanding

Find a partner that will guide you in the right direction and tune technologies to fit your individual business needs. Do they have consultancy skills that span business and technical knowledge? Can they advise you on business processes as well as on how the software works? Make sure they understand your wants and needs (as well as those of your customers) and can translate them into products and services.  

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6. Exceptional operations

Check that your partner can meet their goals and commitments, and that they have the organisational structure, skills, experiences, programmes and systems to operate effectively and efficiently. That includes agile. They should be able to demonstrate proven, repeatable ways of working that consistently deliver outcomes, and show that they really understand agile principles, methods and practices.  

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7. Local and committed to your success

Look for a partner that is a local business, focused on your region’s potential to succeed. A local partner means you can have more influence on the product roadmap and enjoy direct engagement with people on the ground committed to your success (and not distracted by offshore business activity). And a mid-size partner is more likely to view you as an important customer of influence.  

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How Triquestra can help

Triquestra has been delivering retail management systems in multiple industries and geographies for more than 25 years.

Our Infinity unified commerce platform combines point of sale, inventory, ordering and fulfilment, loyalty, pricing and business intelligence on one open platform. That means you’ve got a hub that centralises all customer and inventory data in near real-time.

You’ll get the innovation, optimised inventory and frictionless customer experiences you need — efficiently and profitably.

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Want help to innovate and scale new services, faster?

If you’re looking to upgrade and extend your POS functionality, get a clearer view of your inventory or unify your physical and digital channels, get in touch. We’d love to help you implement the solutions you need today and in the future. 

 This blog was originally published on 21 January 2019 and updated 7 October 2024 and 17 March 2026. 

For more on how a move to a unified commerce strategy gives you the flexibility and agility you need to keep in step with consumers’ changing needs, download our ebook:

New in Infinity — February 2026

Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity and create a differentiated omnichannel customer experience.

Infinity is a modular platform and you may need additional components or licensing to access some functionality.

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INFINITY+

Bring the back office to the front of house with Infinity+

As stores evolve to become dynamic fulfilment centres, your retail technology platform needs to give store staff the power to manage stock on the go so they can meet customers’ expectations for fast-paced, responsive service.

We’re excited to announce that our new web-based solution, Infinity+, delivers on that promise and more.

Available on any device that has a web browser, from phones and tablets to desktops, Infinity+ brings the back office to the front of house and enables your store team to respond to inventory demand from wherever they are.

Using the mobility of Infinity+, they can request stock from another branch at the counter as soon as a customer requests it or create a purchase order for stock that’s running low at the shelf where the items reside. They can then receipt the stock from wherever it’s delivered and immediately create any returns and adjustments. 

And for added flexibility, your team can use Infinity+ to check prices for customers on the spot and run stock takes at any time of the day without having to close off aisles or run counts after hours.

Please get in touch if you’d like a demonstration of how Infinity+ could work for your business.

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INFINITY API

Reprioritise customer orders and reallocate order lines for quicker fulfilment

Delivering on customers’ expectations for speedy service is vital to maintaining your reputation for excellence, while falling short of those expectations can do lasting damage. The Sales Orders API now gives you a way of delivering customer orders on time by letting you change an order’s priority from normal to high. So, for example, if stock is delayed you can make an order high priority so your store team are alerted and can move quickly to pick and complete it.

And to make sure that stock is available when it’s needed, the Sales Orders API also now lets you reallocate an order line to another store for fulfilment and switch between pickup and delivery, so you can offer your customers an endless aisle shopping experience and deliver the swift service they demand.

Send product- and inventory-level update notifications

You can now use an event as well as APIs to apply products on your website using the Infinity Cloud Events Service. Two new processors monitor inventory- and product-level changes in Infinity and publish event notifications when items are created or updated, giving you access to the latest stock information and reducing API calls.

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INVENTORY

Enjoy easier searching

We’ve added an improved search feature across a range of Infinity functions, including Demand Forecasting and Field Permissions, so your team spend less time finding the branches, departments and other information they’re looking for and more time focused on getting results.

Use the Amazon S3 cloud storage service to send POs

If you use our EDI function to send purchase orders to suppliers, you can now use the Amazon S3 cloud storage service to send files, as well as using email (SMTP) and sFTP, giving you greater flexibility when it comes to how POs are delivered.

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ORDER MANAGEMENT

Protect revenue with smarter order cancellation

Order cancellations in Infinity can now be handled more safely and consistently thanks to intelligent order-level and line-level locking, protecting critical revenue, reducing costly errors and giving store staff the flexibility to manage changes without risking sensitive or committed order lines.

If an order line has been locked then it can’t be cancelled, with orders protected while any locked line is in place. Once all lines are unlocked, the order cancellation can proceed smoothly.

Note that this change is designed to be used in conjunction with the Sales Orders API. 

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POINT OF SALE

Offer improved service to customers with Adyen

If you use our Adyen integration, you’ll find we’ve enhanced the payment information available to your store team. They can now more easily identify why a payment has been declined and share this with the customer, thereby improving the overall quality of service.

And if you use our extended returns function, your team can also see the payment type used to make the original purchase so they can follow the correct business process for refunds.

Seamlessly process payments with Tyro

There are few things your store staff fear more than being trapped in a doom loop where a payment freezes and they wait for a response from the system that never arrives as the customer wonders what’s happening to their money.

Users of Infinity’s Tyro Payment Integration can now rest easy that when a payment fails, the system will automatically unfreeze after a configured wait period and that they’ll be able to cancel out of the payment screen. They’ll just need to verify that the payment hasn’t already gone through before reprocessing it.

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TECHNOLOGY

Leverage a wider range of EFTPOS solutions

If you're a New Zealand retailer, you'll be able to enjoy our expanded support for Skyzer Nitro EFTPOS, giving you greater flexibility when it comes to choosing an EFTPOS provider. By incorporating the latest software from Skyzer, our integration now supports the ability to charge surcharge fees for payments.

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To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

Winning in 2026: The four forces reshaping retail

Change has been a regular part of retailers’ lives for years now, beginning with the shift to ecommerce that accelerated during the pandemic. This year, the pace of change looks set to intensify and has the potential to set 2026 apart from even the most disruptive of recent years.

The widespread adoption of AI, together with customers’ escalating demand for seamless, speedy buying experiences, means retailers face almost unprecedented pressure to keep up.

Here we take a look at four trends that we think will shape retail in 2026 and that retailers will need to navigate in order to maintain currency and profitability.

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1. AI adoption will take off

Any commercial forecast for 2026 has to start with the potentially revolutionary impact of AI. As Deloitte put it, “AI’s journey from pilot initiative to the heart of retail operations is accelerating, with an overwhelming majority of retailers either already using, or set to use, AI in the next 12 months for core operational capabilities.” They found that 48% of retailers are currently using generative AI for pricing and promotion optimisation, while 33% are using it for personalised recommendations and product search, with most others planning to use it for these tasks within a year. Other common use cases include demand forecasting and supply chain visibility.

If 2025 was the year when generative AI began to bed in, 2026 is shaping up as the year of agentic AI. Deloitte found that 68% of surveyed retailers were planning to deploy AI agents within one to two years. Most commonly, this will mean using a “proactive digital concierge” to curate and purchase products in response to customer prompts without human intervention at each stage of the process.

But the move to pervasive AI recommendations comes with warning signs as well. As shoppers begin to rely more heavily on AI agents to identify brands, traditional advertising spend could become less effective for retailers. As the National Retail Federation (NRF) in the US points out, “Whether or not a retailer’s brand shows up will depend on AI optimization — not just SEO or paid ads — flattening long-standing competitive advantages.”

Retailers also need to be mindful of trust and legal compliance implications. Privacy concerns around the information that agents gather and how that data will be used and stored need to be resolved, while the potential for malicious actors to exploit agentic commerce flows might curb the enthusiasm some shoppers feel for this new technology.

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2. The need for speed accelerates

Customers’ expectations for speedy service and real-time engagement have been rising for a number of years now. In 2026, those expectations will be central to how shoppers judge their experience.  

 As Australia Post says, speed is now everything, with consumers expecting faster and faster deliveries and speed becoming a key driver of customer satisfaction. “Retailers who optimise fulfilment and embrace express options will win loyalty in 2026.”

Timeliness is making itself felt in other ways too. According to Inside Retail, “Customers are increasingly judging experiences by timing and context. A message that arrives too late, or ignores what they are doing right now, quickly feels irrelevant. Whether someone is browsing, comparing products, or waiting for an order update, they expect brands to respond in the moment, not hours or days later.”

Triquestra’s CEO, Greg Cantlon, agrees that meeting customers’ speed expectations will be a defining factor in retailers’ success this year, and the onus will be on them to anticipate and respond quickly to demand. “The consumer demand for speed will see retail cycles compress, meaning that retailers will have to adjust their offering on a daily or weekly basis. Speed won’t just be about how fast you process a sale; it will be about how fast you change a price, launch a promotion, replenish stock or identify a problem before it impacts your margins.”

All of this means that retailers need to understand their customers and what motivates them on a granular level so they can engage with them in near real-time.

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3. Bricks and mortar rebounds

If there’s one thing that can be said about consumers in 2026 it’s that they are full of contradictions. They’ll prioritise price and value for money for one purchase and then splurge on another.  And while they demand speedy deliveries and convenience, they are apparently also returning to the more leisurely shopping experience offered by malls and bricks-and-mortar stores in growing numbers.

In the US, for example, shopping mall traffic increased during 2025 and is set to grow further this year.

While on the face of it these trends seem to be at odds with each other, understanding consumer preferences explains this seemingly conflicting behaviour. Shoppers are willing to choose the channel that suits them best on any given day or for any given purchase. And at a time when traditional retail shopping centres are transforming themselves into destinations for entertainment and socialisation, customers are seeking out not only tactile product experiences but interaction.

As NRF says, “In a world increasingly starved for connection, human interaction and new experiences, shopping malls can bring together people and create spaces that are an antidote to screen time.”

For retailers, the secret to success will be understanding and catering to these preferences across all channels.

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4. Data lays the foundation

As has been the case for a number of years now, understanding customers and offering them the experiences that meet their needs and expectations will require sound, accurate, real-time data.

That’s as true for understanding how to build a compelling in-store experience as it is for implementing AI agents and delivering timely personal engagement.

In fact, having high-quality data has never been more important than it will be this year. Without it, you can’t deliver the right message at the right time and curate a personalised shopping experience. In 2026, it could be the thing that sets you apart and makes your brand discoverable at a time when search methods are rapidly evolving.

And as Greg Cantlon says, the uncomfortable truth about AI is that it can only amplify the data you already have – good or bad. “If you want smarter ordering, better demand forecasting and personalised loyalty offers but you’re feeding AI with incomplete POS data, siloed systems and manual stock adjustments, then you won’t get the competitive advantage you’re looking for.

“Retail trends come and go. What lasts is the foundation you build beneath you.”

— Greg Cantlon, CEO Triquestra NZ Ltd

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Want help to prepare for the future of retail? 

If you’re looking for help to prepare for the data-intensive, speed-focused future that will shape customer interactions and meet their expectations, get in touch. We’d love to help you develop the solutions you need now and guide you to where you’re headed next.

New in Infinity — December 2025

Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity and create a differentiated omnichannel customer experience.

Infinity is a modular platform and you may need additional components or licensing to access some functionality.

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INFINITY API

Seamlessly create and update item details in bulk

We’ve made creating and updating stock items in bulk using APIs more seamless and cost-effective. Product dimensions are now supported, as are kitsets and custom product options, meaning you can update a wider range of granular item detail without having to drown in complex spreadsheets. 

You can also retrieve and update site-specific variations for a master product and update site-specific item configurations.

Take the hassle out of processing cancelled orders

You’ll no longer have to waste effort doing a manual refund at the POS when a customer cancels an online order. Instead, cancelled lines can now be handled automatically via the Infinity Sales Order API, saving you time and streamlining the process.

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INVENTORY

Easily find the right supplier when entering invoices

If you have to enter invoice details manually after goods have arrived, you’ll now be able to find the right supplier much more quickly and easily, instead of having to search through a list that includes suppliers you no longer use.

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CUSTOMER AND LOYALTY

Protect against fraud when using epay digital gift cards

If you’re a New Zealand retailer who uses epay gift cards in conjunction with Infinity, you can now offer your customers the flexibility of using either plastic or digital cards.

To make the move to digital cards more secure, we’ve implemented a layer of fraud protection by allowing you to define the digital cards that can be scanned at the POS. If a customer scans a card that isn’t on your permitted list, then it needs to be swiped on the magnetic reader instead. And as an added layer of protection, a PIN needs to be entered when a card that is on your permitted list is scanned during balance enquiries and redemptions.  

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PRICING AND PROMOTIONS

Offer ‘spend more, save more’ discounts

Offering customers discounts based on the total value of a transaction is a great way to reward their decision to shop with you. Our new total sale discounts let you scale your promotion, meaning the more a customer spends the greater the reward.

You can decide which customer types to includes in the promotion, how long you want a promotion to run, which products you want to include and whether you want to reward customers with a dollar-off or a percentage-off discount, giving you flexibility over how the reward is designed and delivered.

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REPORTS AND ANALYTICS

Easily customise point of sale documents

Customising point of sale documentation is an effective way to communicate both your brand and the vital information your need to give to customers. We’ve made it easier to get those essential documents just right by introducing an integration with FastReport.

Using standard templates, you can customise your customer order and tax invoice layouts to easily add logos, QR codes, barcodes and custom fields such as customer emails, as well as lines of text in the font of your choice.  You can also create your own templates, although you’ll need to obtain a licence from FastReport first.

The integration is designed to use A4 layouts, but you can use thermal layouts by resizing them as required.

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POINT OF SALE

Refund prepaid sales without losing revenue

If you use Infinity’s enhanced returns module, you can now prompt your store staff to refund items to a specified payment type. So, for example, if the customer paid with a gift card, you can prompt staff to issue the refund as a gift card balance, so it will be spent with you in the future instead of being given away as cash.

Easily locate scheduled stock takes

Completing stock takes is all about getting the details right. If your store staff carry out scheduled stock takes at the POS, they’ll be able to locate the right stock take more easily now that they’re listed alphabetically by name, speeding up the process and letting the team get on with what really matters – entering accurate stock counts.

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TECHNOLOGY

Get the latest SQL Server support

On 19 November, Microsoft announced the general release of SQL Server 2025. To keep pace with these latest changes, we’ll be adding Infinity RMS support on SQL Server 2025 by 1 April 2026.

We also need to let you know that Infinity RMS support on SQL Server 2012 and SQL Server 2014 will end on 1 April 2026.

Existing Infinity installations operating on current SQL Server versions will remain functional, but support for issues related specifically to SQL Server 2012 and SQL Server 2014 will no longer be provided.  If you’re running either of these versions, you’ll need to upgrade to access new releases of Infinity RMS after 1 April 2026.

Simplify upgrades using the Infinity Upgrade Service

You have more options when it comes to upgrading Infinity now that you can use the Infinity Upgrade Service on a Restricted Back Office and on POS stations that connect directly to the Back Office, simplifying automatic upgrades across a wider range of environments.

We’ve also made using the Upgrade Service easier and more reliable by enhancing the EventLog Report to let you confirm that the Linker is running as a service before you begin the upgrade.  

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To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

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Triquestra brings out the (competitive) Christmas spirit

Here at Triquestra, we pride ourselves on our diligence and dedication to delivering the best software. Come December, we add a new target to our laser-focused quest for quality – Christmas.

Around here, Christmas isn’t just a chance to eat mince pies, it’s also a way to win prizes. This year’s celebrations came with some extra competitive edge, with not two but three opportunities to score victory over our colleagues.

As always, we went out for a Christmas dinner at a local Auckland eatery to enjoy good food and company. And, as always, dinner was preceded by a fiercely fought contest. This year, we put away the child’s play of last year’s mini-golf, turned up the adventure dial and went axe-throwing. Upper-body strength and mental fortitude were tested as one by one the field narrowed to our CTO Mike Baxter and Product Owner Nevin Betts, with Nevin prevailing. We’re not sure Mike’s quite got over it.

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Then last week we enjoyed our annual Christmas barbeque, during which the winner of the newly inaugurated Best Decorated Desk competition was announced. An intense battle played out between the traditionalists like Sales and Marketing Manager Victoria Crossfield, who went for the snow and simulated fireplace effect, and the modernists like Tech Analyst Tom deBorst, who brought in a young Pohutukawa tree and decorated it with toy New Zealand birds such as kiwi and piwakawaka (fantails).

The decision was made by voting, and when all the votes were counted the winner was Developer Joel Sevilla, with his beautifully crafted gingerbread village. Congratulations, Joel!

We finished up with a round of Secret Santa, with the usual TQ twist. Instead of simply buying a present for an allocated colleague, we do the competitive version where we can either take something from under the tree or take a present from someone who’s already chosen a gift. It’s a white-knuckle ride to the end to see if you’ll hang on to that gift you really want or be left with the one you’re going to have to give to your great-uncle.

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Greg Cantlon looks back on 2025 and forward to 2026

Triquestra Christmas BBQ

While this has been a challenging year for many businesses, it has been inspiring to see the progress and resilience across the retail sector. Several of our customers have spoken about the plans they have to grow in 2026, and at Triquestra we are no different. This year we've been focused on setting the foundations for future growth, and our whole team are excited for what lies ahead.

This year we said goodbye to long-term team members Vidula Kulkarni (Programme Manager), Aby Thampi (Technical Analyst) and Vlad Nikolsky (Head of Development). I am grateful to all three for their contributions over the years and I’m excited to follow their progress. I'm also proud of the depth of talent we have at Triquestra which has allowed others to step up and maintain the stability and quality of service you expect from us, while also introducing changes that will help you thrive in an ever-changing landscape.

After several years in development, Infinity+ is now running in production, enabling retailers to manage inventory more seamlessly than ever before. We have also begun to leverage AI to deliver changes more efficiently across our software, a capability that we see as a major driver for the future.

Looking ahead, 2026 will be a year of growth, both for Triquestra and our customers. We are planning to help you stay ahead of the curve and turn complexity into opportunity. In the coming weeks we'll share two new case studies that highlight how retailers are already using Infinity to innovate and drive results, and we’re excited to help you write your own success story.

As we head into the festive season and the summer break, I hope you take the time to relax, recharge and enjoy time with friends and family.

Thank you for your trust and support throughout 2025, and on behalf of the entire team, have a great Christmas. We look forward to partnering with you in 2026 and beyond.

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