Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity and create a differentiated omnichannel customer experience.
Infinity is a modular platform and you may need additional components or licencing to access some functionality.
INFINITY API
Leverage real-time cost information
Our Products API now lets you see a real-time value for weighted average costs if you create transactions or carry out inventory analysis in an external system.
PRODUCT INFORMATION MANAGEMENT
Quickly locate branch item information in clusters
Searching for detailed stock item information can be time consuming, especially if you have a lot of stores offering different prices or sourcing items from different suppliers. Head office staff can find the branch information for an item in a cluster more quickly now that they can sort branches alphabetically instead of having to know the branch’s numerical ID.
INVENTORY
Get a consistent view of stock take results
Stock taking is one of the most important tasks in your business, and getting the count right is vital to maintaining accurate inventory data. To help your staff quickly identify and double-check variances before they complete the stock take, you can now choose to list items in the printed stock take report in the same order they appear on screen, meaning staff don’t waste time trying to match what they see on screen with what’s in the report.
REPORTS & ANALYTICS
Summarise stock takes by stock count group
We’ve also enhanced stock taking by giving you a new report that summarises stock takes that have been carried out based on stock count group. The Stocktake Count Group Summary Report provides an overview of stock takes that have been carried out at branches, lets you see variances and gives you the option to list results according to individual stock count groups.
POINT OF SALE
Monitor staff safety at the point of sale
Staff safety is a growing issue across the retail sector, with some staff regularly dealing with threatening or abusive behaviour from customers. You can now keep track of how often your staff are facing this problem by using new functionality at the POS. When your staff feel threatened, they can press an on-screen button that records the event, allowing you to monitor how often these incidences are happening and enhancing your people’s sense of well-being.
Speed up processing of sales by under-age staff
If you sell age-restricted items, such as alcohol, you need to be sure that you’re complying with the law without compromising speed of service. To help you serve customers quickly and efficiently while meeting your legal obligations, Infinity now recognises an under-age staff member each time they complete a new transaction, instead of forcing them to log back in after every sale.
ADMINISTRATION
Send invoices and statements to multiple debtor contacts
Managing debtor customers is a more seamless experience now that you can automatically send invoices and statements to more than one email address, saving you the hassle of manually emailing documents to the relevant people in the business and enhancing lines of communication.
So, for example, when the customer buys an item in-store, you can send the invoice to the purchasing team as well as to the customer’s primary contact. And at the end of each period, you can send statements to the primary contact and to the customer’s accounts payable, so that the right people see the amount due.
Enhance financial integrity of trading days
If you use Infinity’s extended cash management module, you can now require store staff to complete any draft trading days before creating a new one. Trading days can also be completed the next day if necessary even if new sales have been processed, giving you peace of mind that all transactions are correctly accounted for.
TECHNOLOGY
Use the latest Microsoft technologies
Infinity now ships with SQL Server 2022 as default, giving you the most recent version of SQL Server currently in Microsoft’s mainstream support. We also continue to support SQL Server 2016, 2017 and 2019, while customers on SQL Server 2012 and 2014 should be planning to update to a later version.
Proactively address database-related performance issues
If you use a version of SQL Server Express, you’ll now be warned when the database size reaches a threshold of 9.8GB or higher, allowing you to proactively address issues before they affect your store operations.
To find out more about any of these enhancements and add them to your Infinity platform, contact us.
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