Which means that Infinity now provides a hub for all your channels, centralising customer and inventory data and transactions in near real time. Every channel interacts with the centralised platform so everything stays in sync – website, app, store, call centre, kiosk, concession store, wearable device. It’s available to all your staff and your customers so they have the same product visibility and can expect fluid and accurate interactions in-store or online.
If you’ve had separate databases for your call centre, or your staff couldn’t see what customers were doing on your website, those frustrations can be a thing of the past. Previous channel limitations or legacy system incompatibilities no longer get in the way.