Here’s what’s new in Infinity to help you and your team create frictionless experiences for your customers.
Infinity is a modular platform and you may need additional components or licencing to access some functionality.
CUSTOMERS & LOYALTY
Create a tiered loyalty program
A customer’s loyalty category can now be changed using the Loyalty API, giving you the ability to implement an integrated, tiered customer loyalty program. For example, if an existing customer signs up to be a VIP customer online, the Loyalty API will send updates to Infinity Loyalty and the customer will receive their new offers and rewards. This also allows an external CRM system to re-classify customers.
Generate and track loyalty offers in external systems
You can now create loyalty offer codes in external systems (such as Salesforce Marketing Cloud) and make those codes available in Infinity to generate targeted offers, while keeping Infinity as the single source of truth. This means that when a Loyalty customer wants to redeem an external offer, your store staff and website can identify it by either reference, and the offer can be marked as redeemed in the external system when it is consumed in Infinity. Store staff can also identify the offer by both the Infinity offer description and the external reference.
Retrieve fuel discounts faster
Support office staff who need to search through large volumes of cents per litre (CPL) fuel discounts can retrieve those transactions faster and more efficiently. Search results are now organised into manageable chunks in a paged format. Staff using Infinity Loyalty and external loyalty systems can take advantage of this enhancement.
PRODUCT INFORMATION MANAGEMENT
Maintain accurate supplier information
Users are now warned if they try to use a product’s primary supplier as an alternate supplier as well. You can also use the new Duplicate Supplier Product Code Report to keep an eye on any double-ups and correct them.
INVENTORY
Simplify goods receipting of packs
Your staff can now use pack details to receipt against invoices, simplifying the process by saving them the trouble of having to calculate the sell units that have been delivered.
ORDER MANAGEMENT
Send customers progress updates for online orders
Keeping your customers informed about the status of their orders is now much easier following enhancements to Infinity Messaging. You can now send customers notification emails to show the status of their orders, such as completed and shipped, delivered or ready to be picked up. You can also send emails with pick-up reminders and when customers cancel orders. Order documentation can be attached to the emails to remind them what they have ordered.
PRICING & PROMOTIONS
Faster creation of branch-specific promotions
If your multi-branch business doesn’t already use Infinity’s branch cluster functionality, you can still create pricing rules for branch groups. This means you no longer have to create promotions branch by branch, saving you time and ensuring greater accuracy.
REPORTING & ANALYTICS
Accurate data for aged trial balance reports
You can now report on historical aged trial balances for a specified date and time. Infinity allows you to capture a snapshot of these totals at crucial moments, such as month-end. This is particularly useful if you run month-end a few days later, but still need accurate data. The report works in conjunction with the Infinity SQL Job Service, which has been enhanced to include an Aged Trial Balance processor.
POINT OF SALE
Assign accurate reasons for cash transactions
Assigning reasons to POS transactions has been enhanced so that you can now set up separate reasons for cash pick-ups and deposits. This means your store staff can provide more clarity about the reason for the withdrawal or deposit, such as “float top-up” or “window cleaner payment”.
Easier access to customer pricing
It’s now easier for users to see customer pricing that applies to items when using the Advanced Item Search. If you use customer pricing in conjunction with single unit promotional pricing, a red border around the item’s tile in the search results lets staff know that it has been repriced, allowing them to tell the customer the actual price they will pay for an item.
Better visibility of customer wishlists in stores
Using in-store wishlists has become more seamless now that users don’t have to add an item to a sale in order to see a customer’s existing wishlist.
Faster retrieval of epay receipts
You can now configure your printed receipts to show the epay transaction reference, so if the original epay receipt is lost you can get the transaction reference from the sale receipt or the reprinted sale receipt.
Simpler customer refunds in stores
Store staff can now use Infinity’s Returns Extended function to search for transactions using eternal transactions references, such as those on warehouse dispatch documentation, as well as Infinity reference numbers, making it faster and simpler to find transactions to refund against.
Easier attachment of dangerous goods certificates
If you sell dangerous goods, you can now attach a certificate type to more than one product type across a tiered product inventory. This is useful in situations where a customer who holds an advanced certificate needs to buy a product type that requires a lower-level certificate. Infinity now allows the advanced certificate to be attached to products at all lower levels.
TECHNOLOGY
Help to disable TLS 1.0 for PCI compliance
If you need to disable TLS 1.0 to meet PCI requirements, Infinity Core now supports using an alternate database provider that will connect to the SQL database with TLS 1.0 disabled. Prior to this change, disabling TLS would stop any connectivity to SQL Server databases.
Infinity Core is the first module to be updated and Triquestra will be working through the wider product suite to enable and validate operations without TLS 1.0 enabled.
To find out more about any of these enhancements and add them to your Infinity platform, contact us.
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