Chay was recently appointed to the role of Triquestra’s Quality and Support Lead. Here he introduces himself and explains how his role helps us deliver quality outcomes for customers.
I’ve been at Triquestra for just over 10 years. During that time, I’ve taken on the roles of Support Analyst, Implementation Consultant, Test Analyst, Business Analyst and Technical Analyst.
All these roles have allowed me to gain knowledge and skills across the business, and they give me a unique insight into the challenges and opportunities that face both our team and our customers. I’ve also been able to develop many different relationships, both at Triquestra and with our customers.
At the heart of all I do is the drive to understand our customers’ needs and to ensure that the quality of the software we deliver to meet those needs is exceptional. This desire, coupled with my previous background in teaching and education, has inspired me to take on the role of Quality and Support Lead.
My vision
My vision is to lead an empowered Triquestra Test and Application Analyst team of adaptable, high-performing, independent thinkers who achieve quality fit-for-purpose outcomes for our customers. This means our customers regularly and consistently get the help they need to keep their businesses running smoothly and ahead of the game in a competitive market.
As I’ve been in the same shoes as my team, I understand the unique complexities they face. Very rarely are two problems or business opportunities identical, and that can be challenging.
So, you have to be flexible, willing to think outside the box and really adopt a critical-thinking mindset. You have to get inside customers’ thinking when it comes to the results you’re delivering, and communication is always key. It’s the glue that holds everything together. You have to be willing to be a life-long learner, which is something I’ve carried across from my teaching experience. And that willingness leads to continuous improvement, which allows us to grow as a team.
This kind of mindset benefits our customers, too, because it means we can adapt to their needs and deliver on them. And those needs are always changing.
Building relationships
During my time at Triquestra I’ve had the privilege of forming many different working relationships, both with our team and our customers. Relationships are built on trust and understanding, and having that trust and understanding means you can work collaboratively both in-house and with customers. This sort of collaboration improves the quality of output, and you get there more quickly too. There are fewer links in the chain, and everyone is close to what is going on and the expected outcomes.
I’m looking forward to taking on this latest challenge and delivering the best experience and results for our customers.
