Fuel and convenience retailer, NPD, has selected Triquestra to transform its retail system and provide a hub for future innovation. Triquestra’s Infinity unified commerce solution will be installed as NPD’s point of sale in stores to improve the customer experience and support retail operations excellence and profitable growth.
Following rapid New Zealand expansion over recent years – including the launch into the North Island market in 2021 – NPD has 95 sites nationwide. With ambitious growth plans to launch 32 new sites over the next three years, the company prides itself on offering an exceptional customer experience.
“We have a strong focus on innovation as we grow our network and expand our retail offering to meet changing consumer needs,” says Lewis Preston, Retail Operations Manager at NPD. “Our architecturally-designed cafes are inviting and spacious, and we offer a forecourt service to ensure customers are being looked after as soon as they arrive. What really sets us apart is our incredibly popular range of café products which are all freshly prepared on site.”
According to Louise Mitchell, NPD’s Senior Category Manager, the team are looking forward to the move to a modern technology platform that will streamline processes, gather deeper insights and provide great customer experiences.
“Infinity will play a key role in delivering a fast and efficient service to customers, while also helping to better manage our pricing and promotions and operate our business in a more profitable, data-driven manner.”
It was important to NPD to partner with another New Zealand-based company. “As a Kiwi owned and operated business, we really pride ourselves on supporting local businesses and communities,” says Louise. “The Triquestra team’s responsiveness and flexibility gave us the confidence that we’ll get the swift, on-the-ground support and reliability we need.”
Infinity’s analytics capability was another key factor in the decision. “We wanted to eliminate labour-intensive manual reporting and give our management fast and easy access to real-time business intelligence to support their decision-making,” explains Lewis.
NPD is looking forward to better inventory and order management to increase stock accuracy and reduce admin time spent on sales, transactions, stocktakes, receipting, cash balancing and reordering.
“Right now, we have one retail price point for all of our sites nationwide,” says Lewis. “With surging inflation and rising costs, this negatively impacts the profitability of our sites in expensive regions.
“We pride ourselves on bringing genuine price and service competition to the fuel market. With Infinity’s ability to customise products, prices and promotions by site and region, we can provide our customers with even more value,” he adds.
“And we expect Infinity’s user-friendly interface to speed up our service at the till,” says Louise. “That will be amazing for both our staff and our customers.”
“There is tremendous pressure on fuel retailers to create new business models and revenue streams to replace traditional sources of revenue,” says Triquestra CEO Kelly Brown. “Retailers that become destination stores with more of what customers want are best positioned for long-term profitability and customer loyalty. We’re proud to partner with an award-winning convenience retail leader like NPD that is innovating to differentiate the customer experience.”
Infinity will be implemented in a phased approach starting in mid-2022, with deployment and support provided by Triquestra’s implementation partner, ECL Group.
