Check out the latest enhancements across the Infinity platform designed to help you and your team work more efficiently and create the fast, frictionless experiences customers expect.
Infinity is a modular platform and you may need additional components or licencing to access some functionality.
INFINITY APIs
Easily validate customer addresses
Infinity is now integrated with the Addressify and NZ Post address validation services. This prevents customers from providing inaccurate or incomplete address details, giving you the confidence that web and store orders are linked to the correct customer address. It includes validation of addresses for loyalty customers, orders and quotes, and customers stored in Infinity Loyalty. To use this feature, you’ll need a service agreement with Addressify and/or NZ Post.
Increase efficiency when receipting multiple POs
A new API allows your external suppliers to create a group of purchase orders (or purchase order lines) to make it easier for you to receipt multiple purchase orders at once. Suppliers can generate an Advanced Shipment Notice to provide information about the items included, and their related purchase order lines, so you can be prepared to check and accept delivery.
INVENTORY
Increase accuracy of inter-branch stock transfers
Your stores can use the new Inter-branch Transfers Report to check for any variances between stock sent to them from another store and the stock that arrives. The report helps reduce inventory leakage between branches and force better stock management practices. It’s particularly useful for retailers who sell high-value items that are routinely transferred between branches. Stores will only see stock movements to or from their own branch.
Simplify stock receipting
You can now configure Infinity so that whole numbers (1,2,3) rather than decimals (1.00, 2.4) must be used in stock receipting. This simplifies stock receipting if you only use whole numbers in stock management and reduces the opportunity for time-wasting errors and confusion.
Comply with AGDC data requirements
North American cigarette retailers can now use Infinity to meet AGDC (Altria Group Distribution Company) scan data requirements. You can report sales to tobacco companies directly, and then receive reimbursement from them, using an automated process that identifies eligible sales transactions and generates weekly reports in a AGDC compliant format.
ORDER MANAGEMENT
Full visibility of orders
The Click and Collect Dashboard has been renamed the Orders Orchestration Dashboard to better reflect the wide range of customer order scenarios that it manages, including collection and delivery via store-to-door, drop shipping and click and collect.
Email customers order information
If you capture transaction data in the TH_FieldText fields, you can now include that data in the email that is sent to customers with their transaction receipt. This allows you to include additional, business-specific information in the email that your customers receive.
REPORTS
Give fuel sites better AA Smartfuel loyalty reporting
Fuel stores have three new reports that enable them to see transactional details for the AA Smartfuel program, more easily gauge how the program is performing and assess ways to improve its productivity. The reports include analysis of fuel discounts accumulated by customers, fuel discounts redeemed by customers and non-fuel product sales that qualified for shop-sponsored cents-per-litre discounts.
POINT OF SALE
Give your customers a single receipt
If your business uses PC EFTPOS NZ, you can now take advantage of the ability to only print one receipt, saving on paper and giving your customers the option to make a more sustainable shopping choice.
And if you want to go paperless and eliminate all paper receipts, Australian retailers can use Slyp Smart Receipts to send digital receipts direct to the customer’s banking app.
Let customers mix and match their loyalty accounts
Fuel retailers who use Infinity Loyalty to offer cents-per-litre discounts via an app can now allow their customers to group together loyalty accounts using the app and redeem saved cents-per-litre discounts from any of these accounts during a fuel purchase. This allows fuel customers who have multiple accounts amongst family members to mix and match how they use their accounts, reducing potential confusion about where their saved cents-per-litre discounts have gone.
Analyse historic foot traffic in stores
You can now record the foot traffic in your stores retrospectively, instead of just on the current day, giving your staff greater flexibility in record-keeping and providing a more comprehensive, reliable picture of the numbers of customers entering your stores. The foot traffic functionality is also now available in Restricted Back Office.
Allow customers to change their minds during refunds
Your store staff can now cancel out of a refund to Afterpay and Zip, giving customers the opportunity to reverse their decision and preventing unintentional refunds to these two payment methods.
TECHNOLOGY
Stock information can be shared throughout your solution infrastructure more readily and seamlessly. The Cloud Events Service now publishes notifications about purchase orders, goods receipts and goods receipt cancellations, in addition to sales invoices. That means external systems, such as ERPs, use near real-time stock management information from Infinity rather than having to use custom integrations, flat files or pulling information using API.
We’ve renewed Infinity’s certification with Quest Payment Systems in New Zealand, giving users of the Quest pinpad configured for use with Paymark the ability to integrate their EFTPOS solution with Infinity POS.
Infinity now allows you to proactively prevent accidental mass data updates which can impact the Linker performance and reduce the real-time accuracy of information. Additional protection on the AKPOS database triggers blocks if updates to more than 20,000 rows are attempted within a single update. Block triggers can be removed as well as added.
To help retailers improve their security compliance, Infinity Web Integration and Infinity Loyalty now support the ability to work with TLS 1.0 disabled. This enables businesses to disable the now obsolete TLS 1.0 protocol and reduce their security risk profile.
Infinity Quickfire has been modified so that you can now automate upgrades by performing a silent upgrade of Infinity ETL and the Infinity Cloud Events Service using the Command line.
The Infinity Gift Card API has been converted to a REST API for easier integration.
To find out more about any of these enhancements and add them to your Infinity platform, contact us.
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