Here are the latest enhancements we’ve added to the Infinity platform to help you create the frictionless experiences your customers expect.
Infinity is a modular platform and you may need additional components or licencing to access some functionality.
INFINITY APIs
Extend product pricing options
The Products API now offers greater versatility when determining prices. Previously, users could select Price1 at the Head Office or an alternative (eg Price8) at a specific site. Now the API returns all prices set up from Head Office (when left blank) or all prices set up for a specific site (when the site code is supplied). So, for example, you can use Price8 at the Head Office to produce a single global price for a product.
Faster troubleshooting following database error
The Cloud Events Service now stops on a fatal error. Previously, it only logged an inability to connect to the database and when the maximum retries were exceeded it entered a state where the service was still running at the Windows level, but it wasn't doing any work. Now, if the service fails to connect to the database for more than the configured retries, the Windows service will stop, allowing OS level monitoring to raise alerts and perform recovery operations.
Easier sales to non-debtor customers
Using the Infinity pricing engine and pricing conditions to price a cart on a web store then pass the resulting sale to Infinity is now simpler when selling to non-accounts receivable customers for integrations that use Infinity APIs. Output from the Infinity Carts API can be used as input to the Invoices API with only a few additional pieces of data added. Previously some manipulation of the accounts receivable account code was required for non-debtor customers.
More control when retrieving price change records
The Product Price List API has been enhanced to allow a consumer of the API to retrieve recent price changes while also specifying the maximum number of records to return. This enables the consumer to control how many records to receive at once and tune application performance.
ORDER MANAGEMENT
Customer online orders now visible at POS
POS users can find and view online orders on the POS Sale screen. This offers a more seamless experience for both the customer and the POS operator, for whom there is no distinction between an order the customer made online and an order placed at a physical store.
PRODUCT INFORMATION MANAGEMENT
Easier parent-child items adjustments
Infinity now allows you to automate parent-child items adjustments. With just a few steps, you can assign a new parent item to existing child items with no need to manually perform stock on hand and cost adjustments.
Increase control over point of sale refunds
Using the Returns Extended module you can now define if a particular item is refundable or not, giving retailers the ability to prevent particular items from being refunded at the point of sale.
PRICING & PROMOTIONS
Increase personalised customer promotions
The Infinity Rules Based Pricing interface has been enhanced to allow retailers to create and maintain customer-specific promotions that could previously only be maintained via integration. This allows you to create more personalised promotions and enhance customers’ purchasing experience.
Allow staff to apply discretionary total sales discounts
Infinity Rules Based Pricing now allows you to manually apply total sale discounts to all items in a sale, including items that are already part of a promotion. This enhancement gives your staff more discretion when it comes to offering customer discounts; for example, when the customer signs up for your loyalty program.
POINT OF SALE
Allocate refund items to correct location
POS users can now assign items to a specific location using the Returns Extended module. This enables more accurate and less time-consuming stock adjustment. POS users are prompted to allocate the item to the correct location at the time the goods are returned and are not tempted to keep the item to the side for location details to be entered later.
Give customers summaries of epay transactions on a receipt
You can now print more than one epay transaction reference on a receipt. This means that if a customer buys more than one epay product it is easier to query the epay system and resolve any potential problems by easily identifying the items in the sale.
Increase accuracy of cashout transaction records
POS receipts have been enhanced to display the word "Cashout" instead of "Change" when an operator processes a single EFTPOS transaction with a cashout, thereby providing a more accurate record of the transaction. If the transaction was a split payment, the word "Change" will not be replaced even if the cashout was part of the transaction.
Provide staff with information when Wishlist provider unavailable
POS operators are now given more helpful error messages when the Wishlist provider is unreachable or the Wishlist service name is invalid. The length of time your system will wait to receive a response from the Wishlist provider can be configured, and the POS operator will be prompted when the timeout is met, allowing them to communicate more effectively with the customer when the Wishlist isn’t available.
MESSAGING
Easier management of bulk emails
Infinity Messaging can now send a configured number of emails per minute only. This enables retailers whose email service limits the number of emails per minute to automatically send a large volume of emails, such as monthly debtor statements, in managed chunks.
TECHNOLOGY
MESM RPB SQL Runner is now .NET 4.6.2 compatible and does not depend on installation of .NET 3.5 Framework on the target PC.
To find out more about any of these enhancements and add them to your Infinity platform, contact us.
If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.
