Video: GAS optimises inventory for improved profitability

Many retailers struggle to create a single, accurate and up-to-date view of inventory, but fuel retailer GAS has cracked it. Following its record 10 week implementation of Infinity point of sale software, the retailer now has a unified view of inventory to grow sales and drive profits.

Nahid Ali, GAS General Manager, says that achieving profitable growth starts with better inventory management.

“The Infinity point of sale system has got some fantastic features,” explains Nahid. “The key for us is the stock control and the inventory management.

“Infinity POS allows GAS retailers to do business better … and grow their profitability.”

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Interested in how GAS only took 10 weeks to deploy Infinity POS nationwide?

Watch GAS modernises fuel retail through fast point of sale deployment.

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Want help to unify your inventory? Contact us to find out more about how Infinity can give your business an accurate and single view of inventory.

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New video series explores why retail is moving to cloud edge for frictionless commerce

If it’s time to make the store your focus to deliver the fast, fluid and personalised experiences that consumers now expect, then our new video series can help you understand how cloud edge ensures the experience is truly ‘zero-friction’. 

Our videos have been prepared for technical and non-technical audiences to answer the most common questions that arise when we use the terms edge and cloud computing. 

Join me as we share how cloud edge is creating buying opportunities that are seamless and lightning-quick. 

Video 1: What is edge computing and why does it matter?   

Video 2: The trends driving retail’s move to edge computing 

Video 3: The top benefits of cloud edge for retail 

 Video 4: 3 reasons retailers need edge computing 

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To achieve frictionless commerce, you need cloud edge 

See how cloud edge can help you create hybrid customer experiences across the entire buying journey. 

Video: GAS crafts personalised customer experiences to grow loyalty

GAS is one of New Zealand’s largest independent fuel retail networks. Following its blistering-fast implementation of Infinity point of sale software, the retailer is now capturing customer data to develop a distinctive experience and boost loyalty.

Watch Nahid Ali, GAS General Manager, describe how GAS can now develop cluster- or even site-specific offers that let site owners take advantage of opportunities in their local areas.

Nahid explains:

“Infinity has opened the door for GAS head office and GAS retailers to a wide variety of marketing tools that we've never enjoyed before.”

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Interested in how GAS only took 10 weeks to deploy Infinity POS nationwide?

Watch GAS modernises fuel retail through fast point of sale deployment.

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If you’d like help to create tailored customer experiences that boost loyalty, get in touch. We can help you seamlessly integrate physical and digital channels to create a unified customer journey.

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New guide: Why cloud edge is the new battleground for retailers

Retailers have turned their attention to the store to create the unified commerce experiences consumers now expect across the entire buying journey.

They’re blending physical locations with digital channels and using technologies such as AI, AR, VR and IoT to create new value through frictionless and dynamic interactions. 

However, it’s a challenge to give these latency-sensitive, data-intensive applications the performance and speed they need with a traditional central cloud or data centre. Uploading and downloading data takes too long. And it requires expensive infrastructure and network bandwidth. 

That’s why cloud edge is a game changer. By enabling connected devices to process data closer to where it’s created, on the edge, it ensures the customer experience is truly ‘zero-friction’. 

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Our new guide, The retailer’s guide to cloud edge: Why cloud edge is the new battleground for retailers, explains what edge computing is and why it matters, what’s driving adoption and the benefits it delivers, with retail use cases and architecture considerations.

It’s been written for technical and non-technical audiences who want to create lightning-quick ‘phygital’ experiences that cut costs, delight customers and grow revenue. 

DOWNLOAD THE GUIDE

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Want a taste of what’s inside?  

Watch Mike Baxter, Triquestra’s CTO, as he explains how edge computing works and why it’s important for rich retail experiences.

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3 ways Liquorland is crushing inventory management

Liquorland is one of New Zealand’s most successful, sustainable and responsible liquor retailers. With Infinity providing unified inventory, POS and fulfilment, the retailer has added over $100 million in sales in only four years and grown its market share 5 percent - a massive result in a mature market. 

We interviewed Brett O’Hanlon, Liquorland’s Finance and IT Manager, and Andrew Barr, Owner Operator, for insights into how strong inventory management helps to drive profit and sales. 

Many retailers struggle to create a single view of inventory across all locations, but Liquorland is one of the few that has mastered it. Watch the retailer explain how it uses Infinity to reduce costs and optimise its range, delighting customers with personalised experiences that convert.

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1. Optimising store ordering, merchandising and marketing 

How do Liquorland stores achieve results four times ahead of industry average growth? Brett and Andrew describe how unified commerce helps ensure Liquorland is “match fit” to pursue its ambitious growth strategy. 

Andrew explains:

“Infinity has helped us manage inventory by letting us understand what's selling when and where. This allows us to access cash to invest in products that will help enhance the customer experience.”

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2. Flexible pricing and promotions 

Brett explains how Liquorland now gives all 130-odd stores “sovereignty” over their own local promotions, while also participating in powerful nationwide offers.   

And to ensure a unified customer experience, all the promotions are available on the ecommerce site:  

Video: Unifying the CX via flexible pricing & promotions

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3. Forecasting demand to match customer needs 

Andrew says that delivering better cashflow starts with better demand forecasting. 

By having data available across the business, he can build heat maps to predict how much of a specific product customers will want to purchase during key periods of the day or week. That ensures he has the right stock on hand and the right specialist staffing for his customers’ needs. 

Video: Liquorland improves cashflow through better inventory management

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For more on how Infinity supports Liquorland to offer new omnichannel services, read: Infinity helps Liquorland get click-and-collect ready for lockdown in less than a week

Want help to unify your inventory? Contact us to find out more about how Infinity can give your business an accurate and single view of inventory.

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Video: Z drives customer loyalty with Infinity

Z Energy’s digital-first approach is unifying the customer experience across every touchpoint.

Watch Z’s Chief Digital Officer, Mandy Simpson, and Head of Site Systems, Andy Stewart, describe how its Pumped loyalty programme delivers the personalised experiences its customers expect. With Infinity providing a real-time view of customers, Z can understand and predict what customers want and develop the experiences they need. 

Mandy explains that Pumped helps Z develop personalised relationships and enhance the customer journey. 

“Customers want quite different things from Z depending on where they are, both in their day and also in their life. Because we can identify those customers and get to know their habits better, it allows us to predict what they're going to want and better help them to achieve their goals.”

Andy explains why Z chose Infinity for its loyalty platform. 

“We knew that Infinity had a loyalty module, we proved very early on that it was the right technology for us and was going to fit very nicely into our point-of-sale landscape. It was a no-brainer for us to make the decision to include that as part of our overall platform.” 

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For more on how Z Energy is using Infinity Loyalty to create seamless and engaging experiences that are fuelling sales and repeat visits, read our case study.

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If you’d like to get a real-time view of customers for more personalised experiences, contact us. We’d love to help you develop a unified customer journey.

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Video: Cue creates award-winning customer experiences with Infinity

Cue Clothing is a retail disruptor. Recently awarded the ORIAS ‘Best Multichannel Retailer’ for the second year running, Cue is unleashing innovations that are building a disruptive competitive advantage.

Watch Shane Lenton, Cue’s Chief Information & Digital Officer, and Lauren Cantwell, Cue’s eCommerce Manager, talk about how the retailer is blending digital and physical channels to reduce friction from every aspect of the customer experience.

With the Infinity unified commerce platform as its core, Cue is creating rich emotional connections, driving up conversions and sending transaction values soaring.

Shane Lenton describes why Cue moved to unified commerce, how he uses Infinity to deliver frictionless commerce across all of Cue’s channels and the business outcomes achieved, saying: 

“It's the nirvana that a retailer looks for - a single view of inventory, a single view of customer and harmonised pricing across channels. And for us, it's become a real game changer.”

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For more on how Infinity is enabling Cue to create industry-first innovations,  
read the full case study.

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If you’d like help to reduce friction from your customer experience, get in touch. We’d love to explore how Infinity can help you develop a unified customer journey.

Video: Z creates world-first customer experiences with Infinity

With Infinity providing a single customer view, Z is elevating expectations of the fuel retail experience.

Z Energy is New Zealand’s largest fuel retailer with more than 500 Z and Caltex sites. 

With Infinity, Z is pursuing growth opportunities and delivering award-winning customer experiences, including a world-first innovation – Sharetank, a virtual fuel tank.

Z’s Chief Digital Officer, Mandy Simpson, and Head of Site Systems, Andy Stewart, share how the fuel retailer is digitising its business to deliver the unified experiences its customers expect and how Infinity and Triquestra has helped.

Mandy explains that Z is transforming for a digital future where they can predict what customers are going to want and then deliver the experiences they need, saying: “That is the heart of the digitisation goal, which is producing really amazing experiences for our customers, for our employees, and for everybody who works with us.”

Andy describes how Z’s use of Infinity has evolved from point of sale through to enabling a truly unified experience.

“We're now able to get complete visibility of our customers by virtue of the fact that every transaction that a customer does at a Z site comes through one of the Infinity products, whether that's point of sale or whether that's via our app channel. 

“We're able to use that data now,” adds Andy. “We know when our customers are shopping with us, we know when they're not shopping with us, and we're able to harness that data to enhance our loyalty experience for those people.”

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If you’d like help to develop your unified customer journey, get in touch. We’d love to explore how Infinity can help you give customers more personalised and frictionless experiences across all channels.

New video series discusses technical aspects of APIs

Mike Baxter, head of Infinity product, shares his thoughts on using APIs for retail so you can get new products and services to market faster and improve customer experience. In this first video, Mike discusses the advantages of microservices for APIs and why this design pattern isn’t the only one to consider when you want to innovate quickly.