Here’s new functionality across the Infinity platform that will help you create the convenient and seamless omnichannel experiences your customers now expect.
Infinity is a modular platform and you may need additional components or licencing to access some functionality.
INFINITY API
Extend access to New Zealand addresses
Infinity’s integration with the Addressify address validation service now supports New Zealand addresses. Using Addressify prevents customers from providing inaccurate or incomplete address details, giving you the confidence that loyalty customers and online and store orders are linked to the correct customer address. To use this feature, you’ll need a service agreement with Addressify (details of their New Zealand service are launching soon).
PRODUCT INFORMATION MANAGEMENT
Faster access to product profitability data
Searching for stock items has been enhanced by allowing you to filter by gross profit percentage. Using this filter, you can quickly identify items that are falling below target and adjust prices accordingly.
CUSTOMERS & LOYALTY
Expand your collection of customer data
Your store and head office staff can now add a small piece of customised free text to each loyalty customer’s account, allowing you to capture customer data that fits your business needs and giving you greater control over the information you collect. For example, if a customer is a registered company, you can use this field to store the company’s ABN/GST number.
Give customers more visibility of manual discounts
Customers can now see the details of manual fuel related discounts that have been applied to transactions on the printed receipt. This removes confusion about the type and amount of the discount that the customer has received.
Launch new fuel promotions for non-loyalty members
Fuel retailers can now offer dollar-off fuel coupons for non-loyalty customers (in addition to existing cents-per-litre coupons). This gives marketers another tool to incentivise customers to shop with them, increasing customer retention and boosting sales. This feature uses the Infinity API.
REPORTS & ANALYTICS
Easier access to epay and Flybuys refund data
Infinity has been enhanced to report on refunds of epay items and Flybuys sales, helping you to identify these transactions more easily to mitigate potential fraud.
Improve cash adjustment reporting
Your POS users with the required permissions can now record meaningful reasons against safe balance adjustments, allowing for more efficient reporting and decreasing the time needed to investigate cash discrepancies.
TECHNOLOGY
Stay current with latest Microsoft database
Fresh installs of Infinity now ship with SQL 2019, giving you the latest database engine available from Microsoft by default. Upgrades are not impacted. Note that if you are using a 32-bit version of Windows, SQL 2019 cannot be installed. You will need to use SQL 2014 which has been previously shipped with Infinity.
Improve SQL Server performance
Customers who have a suitably configured and licensed read-only SQL node in an Availability Group can now direct reports to a read-only node to distribute SQL workloads and deliver faster reporting.
Faster Infinity installs
Unattended installations of Infinity can now be completed more quickly, following the implementation of a bulk copy function when setting up new Infinity workstations.
To find out more about any of these enhancements and add them to your Infinity platform, contact us.
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