New in Infinity – April 2021

The latest enhancements across the Infinity platform to help you and your team work more efficiently and create frictionless customer experiences.

Infinity is a modular platform and you may need additional components or licencing to access some functionality.


ORDER MANAGEMENT

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Extend visibility of orders to branches and regional managers

The Order Orchestration Dashboard now has a read-only mode available at branch or head office level. This extends the visibility of orders to additional staff, giving them the ability to view but not update orders. At branch level, only orders within the region of that branch can be viewed. A regional filter at head office gives regional managers an overview of orders within their region.

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Easier edits to orders during picking

It is now possible to view and edit an order from Pick Manager.  This simplifies the process of managing an order if there are any issues during the picking process, freeing up time and making it more likely that an order is updated correctly.

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Better management of delivery and pickup times

When an order for collection has been picked via Pick Manager, it is now possible to prompt the user to enter a delivery or collection date and time.  This enables stores to schedule preferred times for the order pickups, for example, during non-peak trading times. The customer should be contacted to discuss the scheduled pickup time. This update also gives stores more information for managing their orders.

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Easier selection of preferred suppliers

It is now possible to prevent a supplier from being automatically assigned to an order line for one or more branches. When enabled, the supplier is instead selected by the branch that will fulfil the order line if the order line cannot be fulfilled from store stock. This ensures that the store that fulfils the order line makes an active decision about where to source their stock and means that the supplier selected is more likely to be the best for that specific order in terms of cost or time to deliver.

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Improve data integration with external systems

When adding or updating a sales order, non-printable characters entered into the order notes will no longer be saved to the database. This limits the risk of sales order integrations to external systems failing due to un-recognised characters and reduces the time spent correcting these issues. 


PRODUCT INFORMATION MANAGEMENT

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Faster selection of products

For companies that sell non-barcoded products, or services with various options that can be selected, a new mode of the Infinity Options and Links product selection wizard allows you to navigate through the available options to select an existing product. This makes it easier for staff and customers to understand, simplifying the transaction and reducing time. It also allows you to analyse sales to find the most popular options selected and use this knowledge to update and improve the options available and drive more sales.

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Easier management of duplicate barcodes

When managing item master data imported and exported to/from spreadsheets using Infinity ETL, it is now possible to import items with duplicate alternate barcodes.  This sometimes occurs when suppliers re-use a barcode on a different product. This new option frees up time spent adjusting data so that the barcodes are unique and the import is successful.

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Improve data, stock and reporting accuracy

A new validation prevents child items from being re-activated unless the parent item is active.

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Faster price updates

The Inventory Review module allows branches to choose whether to apply a recommended retail price change or to keep their own price.  For companies who use this module, entering price updates at head office is now faster due to recent optimisation of this module, freeing up some of the time spent administering data.


PRICING & PROMOTIONS

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Better visibility of promotions and pricing options

New functionality helps users to upsell during a promotional period or when there is different pricing for an item at higher quantities. This function shows the user when Pricing Scales or Product Sets are applicable to the current sale. An indicator can be configured to appear on transaction lines where these pricing options are available and staff can click a button to view further details. 

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Improve POS scanning accuracy

When a survey notification prompt appears on the POS screen and an item is scanned, Infinity no longer closes the prompt. This means that staff will not accidentally miss scanning an item into a sale, thinking that they have already done so, reducing revenue loss and improving stock accuracy.

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Prevent unintended updates to pricing conditions

Infinity head office users can no longer create pricing conditions for their cluster for a promotional cycle that belongs to a parent cluster. This means that if a promotional cluster is updated, there are no unintended updates to pricing conditions at a lower cluster level.

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Faster repricing

RBP Engine has been optimised to reprice large quantities of items with quantity breaks instantly. Repricing is now faster, creating  a faster customer experience.


POINT OF SALE

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Give customers Openpay payments

Infinity can now accept payment by Openpay in Australia. Openpay is an online and in-store payment solution that lets customers purchase now and pay later, with no interest. 

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Reduce queue times with new search capabilities

You can now configure a POS button to call an advanced item search for a particular department, sub-department or class only. This is useful for quickly finding products of a particular type that are not barcoded at the point of sale, reducing queue times.

Another new feature is useful for quickly finding commonly sold products that are not barcoded. Advanced Item Search can now be configured to automatically show the top 5 selling items on opening.  If Advanced Item Search has been restricted to a particular department, subdepartment or class, then it will show the top selling items from that department, subdepartment or class. 

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Enhance Slyp digital receipts

The Slyp Integration has been enhanced to enable better matches to EFTPOS transactions and now Australian retailers who use Linkly (formerly PC-EFTPOS-AU) can use Slyp to deliver Digital Smart Receipts to their customers' banking app.

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Add VDMS vending machines

Infinity is now integrated with VDMS vending machines. Infinity can check the inventory levels in the vending machine and disallow a sale if there is not enough stock.  It can also check whether the vending machine door is open and disallow a sale if it is. Upon completion of a sale containing a VDMS product, the product is automatically issued from the vending machine. 


INVENTORY

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Faster generation of purchase orders

The performance of automatic purchase order creation by date range in Infinity has been significantly improved, which frees up time spent waiting for purchase orders to be generated.


TECHNOLOGY

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The Infinity Cloud Events Service can now publish heartbeat and sale transactions events using the Cloud Events v1.0 standard format either via Rabbit MQ or via cloud-hosted API.  These events can be used to integrate sales transaction data to other systems, for example, analytics, electronic marketing systems, financial applications and alerting systems.

The Infinity Cloud Events Service heartbeat processor now states whether the back office and/or station database connectivity (linking) is healthy or not. If its unhealthy, it will list the back offices and/or stations that are unhealthy.  This information can be used to raise alerts if a branch is not linking.


OTHER

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When viewing and searching for invoices using the Invoices API, you can now retrieve fuel sale and fuel discount information.  This is useful for providing this information to other third party systems, such as enabling a customer to view their transaction details.

The configured Maximum Sale Value can now be set to a decimal value. This feature helps support controls related to Anti-Money Laundering legislation, where businesses need to complete a series of person checks if the sale is $10,000.00 or more.

For companies with a large volume of transactions, it is now possible to schedule a task overnight to purge data older than a given number of days from the head office database rather than using the standard Infinity database clean-up which is not run at a scheduled time. If a company wishes to reduce the length of time that data is kept in the head office database, then this process can also be used to incrementally reduce the number of days of data held in the database, without having to reduce the data lifespan parameter each day. 


To find out more about any of these enhancements and add them to your Infinity platform, contact us

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

Becoming customer-centric: The new mindset of fuel retail innovators

The fuel retail market faces a number of disruptive threats that are spurring massive change and a relentless focus on customer experience.

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Kelly Brown explains why fuel retailers are shifting their focus from the vehicle to the customer, and how to remain relevant.

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Three forces of disruption are changing the game for the fuel retail business: the rise of alternative fuels, emerging mobility models and sky-rocketing consumer demands for digital and personalised services. 

While global demand for fuel will continue to increase over the next decade, this growth is not sustainable. The traditional fuel industry is on borrowed time: energy demand is expected to plateau around 2030 as the world shifts to renewables, and traditional sources of revenue will eventually evaporate and profitability dwindle.


How are fuel retailers innovating to survive?

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The most innovative fuel retailers recognise that to unlock new business models and revenue streams they need to shift their focus from the vehicle to the customer.

Historically, fuel retailers have been focused on fuelling and servicing vehicles. While they also sell snacks and convenience goods to consumers in stores, the business is still centred on the vehicle, not the driver or walk-in customer.

In addition, fuel retailers have relied on convenient physical locations - “build and they will come” - rather than on inspiring their customers to visit them.  Some have effectively given their customers (in the form of data and opportunities for relationships) to third party loyalty and payments providers, and to the brands they sell, like Coke.

The future business of fuel will be less vehicle-centric, and more focussed on the customer. 

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Today’s consumers expect brands to deliver fast and frictionless experiences through compelling interactions across all physical and digital touchpoints.

For fuel retailers, that means re-imagining the customer experience to become the place that people want, rather than need, to go to. It’s about becoming a neighbourhood hub, with more of what customers want. And it’s about extending your relationships outside the service station with digital channels and partnerships. 

The fuel retailers that fail to recognise and seize this opportunity, will be the businesses left behind.


What steps can you take to revamp your customer experience? 


Here’s a two-pronged strategy that will help offset the future decline in traditional income streams

1. Lock in your customers now 

Focus on the end-to-end needs of your customers and revamp the customer journey to expand your relationship beyond quick visits to service stations.

That means enabling fast, digital, contact-free purchases, transforming your convenience stores with new products and services, and personalising your customer communications, offers and experiences. To do that you’ll need to create true omnichannel experiences that seamlessly integrate physical and digital channels to create an array of engaging customer experiences using your own brand, in conjunction with the third parties' customers value.

Case study: Our client Z Energy replaced a third party loyalty scheme with its own loyalty strategy and programme. Pumped is now Z’s cornerstone for innovation, with the ability to deliver the unified and personalised experiences its customers expect.

2. Embrace complexity to build new capabilities

To revamp your business and aggressively embrace innovation and new technologies, you’ll need to develop new expertise and capabilities. That will introduce more complexity into your organisation, with sales channels becoming less physical and more digital. 

You’ll need to embrace agile working to innovate and get products to market faster. You’ll want a retail platform that connects your physical and digital channels to let you deliver customer experiences that go beyond the novel to become meaningful. And by using APIs, you can create an ecosystem of partnerships to deploy new apps, services, channels and devices. 

Case study: Z Energy is transforming its business to pursue growth opportunities and deliver award-winning customer experiences, including a world-first innovation – a virtual fuel tank called Sharetank.


If you’d like help to create immersive, seamless and personalised customer experiences across all physical and digital channels, get in touch. We’d love to help you develop a unified customer journey.


Moore Wilson’s partners with Bridged IT for implementation of new Infinity retail management system

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Iconic food emporium Moore Wilson’s has selected IT integrator Bridged IT for the transformation of its retail system. Triquestra’s Infinity unified commerce platform will be installed as Moore Wilson’s point of sale in stores, and create a hub for the brand’s customer experience and innovation in the future.

Moore Wilson’s will benefit from a modern retail management system that streamlines processes, improves access to information and allows the business to deliver personalised and seamless experiences at every touchpoint.

Moore Wilson’s will benefit from a modern retail management system that streamlines processes, improves access to information and allows the business to deliver personalised and seamless experiences at every touchpoint.

Founded over a century ago, Moore Wilson’s is a family-owned business beloved by chefs and the food obsessed. Built up around the foodservice and hospitality industry, it includes everything from fresh produce, meat, fish, breads and general grocery through to hospitality, kitchenware, toys, food, beverages and pop-up food caravans.

“Our point of difference is our face-to-face customer service,” explains Amanda Thompson, General Manager of Moore Wilson’s.

“We know who our customers are and we always strive to do things better, whether it’s the products we stock or the service we provide.”

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Following a competitive review, Moore Wilson’s selected Bridged IT to deploy and support Infinity.  “Infinity is one of the few platforms able to accommodate our diverse business model, with both retail and wholesale customers requiring multiple volume breaks and bulk purchasing. And Infinity’s New Zealand presence gives us an out-of-the box solution with local capabilities that can be customised to our requirements.”

“We appreciated Bridged IT’s appetite to understand our business from the ground up,” Amanda says. “They have a collaborative approach that gives us access to their entire team and have robust conversations to establish clear goals.”

Amanda says Moore Wilson’s goal is to remain relevant and unique and continue to offer an outstanding customer experience.

“Infinity’s efficient point of sale and improved product management will allow us to provide exceptional customer service, and the right products at the right times.”

Infinity will provide opportunities to capture information on customers and add value to Moore Wilson’s popular loyalty card and rewards programme.

“Infinity will also give us the ability to tailor how, when and what we communicate to customers and then respond to their feedback and requests quickly and efficiently with accurate information.”

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Gurjit Singh, Director at Bridged IT, says: “Moore Wilson’s has a remarkable brand heritage, with strong core values and an inspiring company culture. It has set the standard as a shopping destination for the food obsessed. We’re looking forward to helping them transform their retail operations, and then supporting Moore Wilson’s across its next 100 years of business growth and innovation.”

Moore Wilson’s transition to Infinity is targeted for completion in 2022.


If it’s time to upgrade your point of sale to one that will scale and adapt to shifting consumer expectations and new technologies, contact us.

Video: Z drives customer loyalty with Infinity

Z Energy’s digital-first approach is unifying the customer experience across every touchpoint.

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Watch Z’s Chief Digital Officer, Mandy Simpson, and Head of Site Systems, Andy Stewart, describe how its Pumped loyalty programme delivers the personalised experiences its customers expect. With Infinity providing a real-time view of customers, Z can understand and predict what customers want and develop the experiences they need. 

Mandy explains that Pumped helps Z develop personalised relationships and enhance the customer journey. 

“Customers want quite different things from Z depending on where they are, both in their day and also in their life. Because we can identify those customers and get to know their habits better, it allows us to predict what they're going to want and better help them to achieve their goals.”

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Andy explains why Z chose Infinity for its loyalty platform. 

“We knew that Infinity had a loyalty module, we proved very early on that it was the right technology for us and was going to fit very nicely into our point-of-sale landscape. It was a no-brainer for us to make the decision to include that as part of our overall platform.” 


For more on how Z Energy is using Infinity Loyalty to create seamless and engaging experiences that are fuelling sales and repeat visits, read our case study.


If you’d like to get a real-time view of customers for more personalised experiences, contact us. We’d love to help you develop a unified customer journey.


New in Infinity – January 2021

Here’s what’s new in Infinity to help you and your team create frictionless experiences for your customers.

Infinity is a modular platform and you may need additional components or licencing to access some functionality.


CUSTOMERS & LOYALTY


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Create a tiered loyalty program

A customer’s loyalty category can now be changed using the Loyalty API, giving you the ability to implement an integrated, tiered customer loyalty program. For example, if an existing customer signs up to be a VIP customer online, the Loyalty API will send updates to Infinity Loyalty and the customer will receive their new offers and rewards. This also allows an external CRM system to re-classify customers.


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Generate and track loyalty offers in external systems

You can now create loyalty offer codes in external systems (such as Salesforce Marketing Cloud) and make those codes available in Infinity to generate targeted offers, while keeping Infinity as the single source of truth. This means that when a Loyalty customer wants to redeem an external offer, your store staff and website can identify it by either reference, and the offer can be marked as redeemed in the external system when it is consumed in Infinity. Store staff can also identify the offer by both the Infinity offer description and the external reference.


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Retrieve fuel discounts faster

Support office staff who need to search through large volumes of cents per litre (CPL) fuel discounts can retrieve those transactions faster and more efficiently. Search results are now organised into manageable chunks in a paged format. Staff using Infinity Loyalty and external loyalty systems can take advantage of this enhancement. 


PRODUCT INFORMATION MANAGEMENT

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Maintain accurate supplier information

Users are now warned if they try to use a product’s primary supplier as an alternate supplier as well. You can also use the new Duplicate Supplier Product Code Report to keep an eye on any double-ups and correct them.


INVENTORY

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Simplify goods receipting of packs

Your staff can now use pack details to receipt against invoices, simplifying the process by saving them the trouble of having to calculate the sell units that have been delivered.


ORDER MANAGEMENT

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Send customers progress updates for online orders

Keeping your customers informed about the status of their orders is now much easier following enhancements to Infinity Messaging. You can now send customers notification emails to show the status of their orders, such as completed and shipped, delivered or ready to be picked up. You can also send emails with pick-up reminders and when customers cancel orders. Order documentation can be attached to the emails to remind them what they have ordered.


PRICING & PROMOTIONS

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Faster creation of branch-specific promotions

If your multi-branch business doesn’t already use Infinity’s branch cluster functionality, you can still create pricing rules for branch groups. This means you no longer have to create promotions branch by branch, saving you time and ensuring greater accuracy.


REPORTING & ANALYTICS

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Accurate data for aged trial balance reports

You can now report on historical aged trial balances for a specified date and time. Infinity allows you to capture a snapshot of these totals at crucial moments, such as month-end. This is particularly useful if you run month-end a few days later, but still need accurate data. The report works in conjunction with the Infinity SQL Job Service, which has been enhanced to include an Aged Trial Balance processor.


POINT OF SALE

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Assign accurate reasons for cash transactions

Assigning reasons to POS transactions has been enhanced so that you can now set up separate reasons for cash pick-ups and deposits. This means your store staff can provide more clarity about the reason for the withdrawal or deposit, such as “float top-up” or “window cleaner payment”. 

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Easier access to customer pricing

It’s now easier for users to see customer pricing that applies to items when using the Advanced Item Search. If you use customer pricing in conjunction with single unit promotional pricing, a red border around the item’s tile in the search results lets staff know that it has been repriced, allowing them to tell the customer the actual price they will pay for an item.

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Better visibility of customer wishlists in stores

Using in-store wishlists has become more seamless now that users don’t have to add an item to a sale in order to see a customer’s existing wishlist.

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Faster retrieval of epay receipts

You can now configure your printed receipts to show the epay transaction reference, so if the original epay receipt is lost you can get the transaction reference from the sale receipt or the reprinted sale receipt.

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Simpler customer refunds in stores

Store staff can now use Infinity’s Returns Extended function to search for transactions using eternal transactions references, such as those on warehouse dispatch documentation, as well as Infinity reference numbers, making it faster and simpler to find transactions to refund against. 

Easier attachment of dangerous goods certificates

If you sell dangerous goods, you can now attach a certificate type to more than one product type across a tiered product inventory. This is useful in situations where a customer who holds an advanced certificate needs to buy a product type that requires a lower-level certificate. Infinity now allows the advanced certificate to be attached to products at all lower levels.


TECHNOLOGY

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Help to disable TLS 1.0 for PCI compliance 

If you need to disable TLS 1.0 to meet PCI requirements, Infinity Core now supports using an alternate database provider that will connect to the SQL database with TLS 1.0 disabled. Prior to this change, disabling TLS would stop any connectivity to SQL Server databases.

Infinity Core is the first module to be updated and Triquestra will be working through the wider product suite to enable and validate operations without TLS 1.0 enabled.


To find out more about any of these enhancements and add them to your Infinity platform, contact us

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

Video: Cue creates award-winning customer experiences with Infinity

Cue Clothing is a retail disruptor. Recently awarded the ORIAS ‘Best Multichannel Retailer’ for the second year running, Cue is unleashing innovations that are building a disruptive competitive advantage.

Watch Shane Lenton, Cue’s Chief Information & Digital Officer, and Lauren Cantwell, Cue’s eCommerce Manager, talk about how the retailer is blending digital and physical channels to reduce friction from every aspect of the customer experience.

With the Infinity unified commerce platform as its core, Cue is creating rich emotional connections, driving up conversions and sending transaction values soaring.

Shane Lenton describes why Cue moved to unified commerce, how he uses Infinity to deliver frictionless commerce across all of Cue’s channels and the business outcomes achieved, saying: 

“It's the nirvana that a retailer looks for - a single view of inventory, a single view of customer and harmonised pricing across channels. And for us, it's become a real game changer.”


For more on how Infinity is enabling Cue to create industry-first innovations,  
read the full case study.


If you’d like help to reduce friction from your customer experience, get in touch. We’d love to explore how Infinity can help you develop a unified customer journey.

GAS selects Triquestra for nationwide fuel point of sale system

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Gasoline Alley Services Ltd (GAS), New Zealand’s largest network of independent fuel retailers, has chosen Triquestra as its strategic partner to transform its retail system.

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GAS’ goal is to support its retailers in providing great customer experiences that drive growth throughout the fuel network.

Triquestra’s Infinity unified commerce solution will be installed as the GAS point of sale in approximately 120 sites nationwide. GAS will benefit from a modern retail management system that offers more flexible and streamlined customer transactions and which delivers more control and agility right across the network. 

In 2020, GAS decided to replace the two legacy POS systems operating in its network with a single retail platform. “We needed a new state-of-the-art, industrial strength retail system,” explains GAS Executive Director Tim Ellis.

“Our long-serving current software is unsupported (or will shortly become so) and faces increasing administrative and commercial challenges,” Tim says. “In addition, our processing of AA Smartfuel loyalty transactions is relatively manual, and we want to integrate these into the routine transactional operations of our fuel stations.”

Following a competitive RFP process, GAS chose Triquestra to help it achieve its modernisation objectives.

“Triquestra’s local presence and market knowledge was a huge factor in our decision,” says Tim.  “With a local head office and an extremely competent and responsive team, there’s an agility in the relationship that is highly valuable and attractive to us.”


“We are confident that Triquestra’s extensive fuel sector knowledge and experience lowers our risk and offers us the most reliable path to a full, effective deployment and ultimately to a satisfactory return on our investment.”

Tim says the GAS network is looking forward to more visibility of its key data.

“Infinity will give us greater flexibility and granularity of information so that we can tailor our market promotions nationally, regionally and even individually,” he explains. “GAS retailers will be able to create targeted promotions for the needs of their own local communities - something which is game changing and genuinely exciting.”

The agility that Infinity offers us will give us greater control over what we do, when we do it and how.”

Tim adds that they are looking forward to the extensive, sophisticated management information Infinity will provide both to individual GAS retailers and to the head office.

“Infinity will make it easier for our retailers to plan and make strategic business decisions. With greater efficiencies and higher quality management information readily available at our fingertips, we’ll all have a better perspective on how our businesses are performing.”

Kelly Brown, Chief Executive of Triquestra, adds: “GAS is an iconic, 100 percent Kiwi brand. We’re very proud to be selected as GAS’ platform partner and are looking forward to helping to modernise its retail experience by providing the speed, convenience and simplicity that customers and individual retailers are increasingly demanding.”

The GAS transition to Infinity’s point of sale is targeted for completion during 2021.


If it’s time to upgrade your point of sale to provide the speed, convenience and simplicity your people and customers demand, contact us.

New Zealand Post chooses Triquestra as its strategic partner for transformation of its retail system

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NZ Post has signed a multi-year agreement with Triquestra to support its retail transformation. The national delivery provider’s goal is to accelerate its digital transformation and provide richer, more seamless omnichannel customer experiences.

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Triquestra’s Infinity unified commerce platform will be installed as NZ Post’s point of sale system in 244 outlets across New Zealand and create a central hub for omnichannel excellence and innovation in the future.

NZ Post will benefit from a modern retail management system that will keep pace with shifting customer expectations and new technologies, and offer more flexibility in how NZ Post engages with its customers.

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“We required a modern, scalable and highly available retail management solution to replace our aging POS and create a platform for innovation,” says Mark Yagmich, NZ Post GM Physical Channels.

“After a thorough tender process, we chose Triquestra to help achieve that vision,” adds Mark. “Triquestra has a referenceable track-record of success supporting multi-store retailers at the forefront of omnichannel innovation, with a broad product capability and experience, and the right people and processes to move fast.”

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Infinity will replace NZ Post’s legacy POS solution and support its retail operations and management, including point of sale, inventory, customer data, order management, analytics and loyalty.

NZ Post’s transition to Infinity’s point of sale in stores will be a phased approach that starts in August 2021, with deployment and support provided by Triquestra’s implementation partner, ECL Group.


Are you looking for ways to keep pace with shifting customer expectations? 

Contact us to see how Infinity can help you merge physical and digital channels to deliver the seamless omnichannel experiences consumers now expect.

Video: Z creates world-first customer experiences with Infinity

With Infinity providing a single customer view, Z is elevating expectations of the fuel retail experience.

Z Energy is New Zealand’s largest fuel retailer with more than 500 Z and Caltex sites. 

With Infinity, Z is pursuing growth opportunities and delivering award-winning customer experiences, including a world-first innovation – Sharetank, a virtual fuel tank.

Z’s Chief Digital Officer, Mandy Simpson, and Head of Site Systems, Andy Stewart, share how the fuel retailer is digitising its business to deliver the unified experiences its customers expect and how Infinity and Triquestra has helped.

Mandy explains that Z is transforming for a digital future where they can predict what customers are going to want and then deliver the experiences they need, saying: “That is the heart of the digitisation goal, which is producing really amazing experiences for our customers, for our employees, and for everybody who works with us.”

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Andy describes how Z’s use of Infinity has evolved from point of sale through to enabling a truly unified experience.

“We're now able to get complete visibility of our customers by virtue of the fact that every transaction that a customer does at a Z site comes through one of the Infinity products, whether that's point of sale or whether that's via our app channel. 

“We're able to use that data now,” adds Andy. “We know when our customers are shopping with us, we know when they're not shopping with us, and we're able to harness that data to enhance our loyalty experience for those people.”


If you’d like help to develop your unified customer journey, get in touch. We’d love to explore how Infinity can help you give customers more personalised and frictionless experiences across all channels.

How our clients made the top 25 of Australian CIOs

Two of our amazing clients have been recognised in the latest CIO50. Shane Lenton of Cue Clothing is ranked #8 and Rohan Penman formerly of T2 Tea is ranked #23 on the list of Australia’s most innovative technology and digital leaders.

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We’re very proud of the partnerships we’ve built and how Infinity supports each retailer to deliver frictionless customer experiences that are driving engagement and growing revenue. And we feel very fortunate to work with such inspiring leaders and their talented teams to deliver game-changing customer experiences.

Here’s why Shane and Rohan made the cut:


Shane Lenton – the innovator

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Shane is among the first retailers globally to pioneer unified commerce to create immersive and “zero-friction” experiences for customers across all channels and touchpoints.

That meant that Cue was able to find entirely new and now bursting pockets of opportunity during the pandemic, with the CIO50 judges saying: 

“The results have been spectacular, with Cue establishing itself as a true innovator in transforming the retail experience at a time when most companies in the sector were on their knees if they hadn’t yet closed their doors.”

Read Shane’s CIO50 story where he shares his approach to delivering award-winning customer experiences.


Rohan Penman – the change agent

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Rohan’s ranking is fantastic recognition of his success driving a major digital transformation over the past 24 months, revamping enterprise systems including the implementation of our Infinity unified commerce platform.

Rohan and his team also managed the global rollout of Infinity point of sale, saying: “This has transformed inventory management as well as customer loyalty and voucher tracking, giving customers more immersive and frictionless experiences.”

Read Rohan’s CIO50 story where he shares his milestones over the past year, and approach to leadership and agile working.


If you’d like help to develop a unified customer journey, get in touch. We’d love to explore how Infinity can help you give customers more personalised and frictionless experiences across all channels.


Find out how a move to a unified commerce strategy gives you the flexibility and agility to keep ahead of consumers’ changing needs. Download our ebook.