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Releases & News

New in Infinity — April 2026

Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity and create a differentiated omnichannel customer experience.

Infinity is a modular platform and you may need additional components or licensing to access some functionality.

INVENTORY

Cancel manual invoices for streamlined reconciliation

Reconciling supplier invoices can be messy, especially if the supplier sends you a single invoice for multiple purchases instead of providing an invoice with each shipment. You can enter invoices manually to handle these situations, but what if you make a mistake that threatens to impact invoice matching? To keep things simple, Infinity now lets you easily cancel these invoices and then recreate them for streamlined reconciliation.  

Perform automated price changes overnight

Infinity’s batch updates are a great way to apply price changes to a range of stock items at the same time. These updates can now be applied as part of a scheduled overnight task, meaning the Point of Sale doesn’t need to be running for prices to be updated and reducing the risk that new prices aren’t available when they’re needed.    

See transfer history at a glance when purchasing

If you have a store that acts as a fulfilment warehouse for your other branches, you can now see the outwards transfer history for items being added to purchase orders at a glance, allowing you to make informed decisions about the stock needed at each store before buying it for distribution.

Easily monitor stock profitability metrics

Keeping a watchful eye on inventory profitability is a key part of sound financial decision-making, especially when margins are tight. Getting the information you need from Infinity is even easier now that you can quickly see quantities, costs and gross profits for each item according to stock movements and sales.

Customise your debtor statements

We’ve made it easier to capture the information most relevant to your business on debtor statements. You can now easily add customised data such as your store’s account name and number, making these statements more useful to your team and to your debtors.

PRICING AND PROMOTIONS

Offer enhanced ‘spend more, save more’ discounts

We’ve listened to feedback about our total sale discounts and made them more flexible for greater business impact and value.

You can now create multiple tiers as part of a discount promotion and set thresholds at which those tiers apply, giving you more control over how you reward customers. So, for example, you can offer a 10% discount for a total sale value of over $1000 and 20% on a total sale of more than $5000.

The other great features remain the same, so you can still choose to reward customers with a dollar-off or a percentage-off discount, and you can decide which customers and products to include in the promotion.

REPORTS AND ANALYTICS

Let debtors know their current position anytime

Debtors don’t always want to wait until the end of the month to know how much they owe you, but giving them a quick and easy view of their current position when they call or email you mid-month has been a struggle. Until now.

The new Current Debtor Position Report lets you easily respond to these queries by providing your customers with the amount outstanding and a list of transactions up to the present date, giving them the information they need and allowing you to prompt them for payment more frequently.  The report can be run for both balance brought forward and open item debtors.

Spot unusual stock take variances

Counting stock is a vital task in any retail business; it can also be an opportunity to identify fraud. Using our new Stocktake Historical Variances Report you can identify questionable variances in stock takes, including for specific items, so you can take action to prevent future losses. You can also use it to pinpoint items that are historically difficult to count accurately.

POINT OF SALE

Gain greater control over till pickups

Running audits on the money moving in and out of your cash drawer is easier now that you can require your store staff to enter cash denominations when they do till pickups, giving you greater clarity over what’s being taken out and allowing you to quickly spot any unusual patterns.

 And if you use our enhanced cash management module, you can also prevent your store team from performing a till pickup if the amount being removed exceeds the amount of cash in the till. You can also prevent trading until a float has been entered into the till.

TECHNOLOGY

Integrate Infinity fuel sites with DOMS

We’re excited to let you know that our fuel integration portfolio now includes DOMS, one of the major forecourt controllers in the industry. With this latest integration, Infinity now seamlessly connects to four widely used forecourt controllers, giving you flexibility, efficiency and confidence in your operations.

Save time upgrading Infinity components

We’re pleased to announce that we’ve streamlined the process for upgrading a range of non-core Infinity components, including Infinity Messaging, the Infinity Cloud Events Service, Infinity Cloud Inventory and the Infinity Xero Integration.

If you use the Infinity Upgrade Service to handle Infinity core upgrades, you can download the upgrade package and then schedule the upgrade via a new dashboard. Once the scheduled time arrives, you can use the dashboard to monitor the upgrade of these components concurrently across branches and stations, saving you both time and effort while reducing overhead and deployment anxiety. Using the dashboard you can easily identify upgrades that are in progress, that have completed successfully and that have failed, allowing you to take the appropriate action.

Reduce technical overheads with code signed certificates

We now code sign all MSIs and executables used to install Infinity, rather than just the key instances, making it easier to deploy the software and maintain application controls. IT administrators can now set up group policies to trust applications that have the Triquestra code sign certificate, thereby reducing technical deployment overheads.

Get the latest SQL Server support

We are currently rolling out support for SQL Server 2025, at the same time as we’re ending support for SQL Server 2012 and SQL Server 2014.

As part of our rollout of SQL Server 2025 support, we need to let you know that, if you’re looking to implement this latest version alongside Infinity, you’ll need to use Windows authentication to ensure optimal operation.  SQL authentication is still supported, but you’ll experience degraded login times and inferior performance.

To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity — February 2026

Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity and create a differentiated omnichannel customer experience.

Infinity is a modular platform and you may need additional components or licensing to access some functionality.

INFINITY+

Bring the back office to the front of house with Infinity+

As stores evolve to become dynamic fulfilment centres, your retail technology platform needs to give store staff the power to manage stock on the go so they can meet customers’ expectations for fast-paced, responsive service.

We’re excited to announce that our new web-based solution, Infinity+, delivers on that promise and more.

Available on any device that has a web browser, from phones and tablets to desktops, Infinity+ brings the back office to the front of house and enables your store team to respond to inventory demand from wherever they are.

Using the mobility of Infinity+, they can request stock from another branch at the counter as soon as a customer requests it or create a purchase order for stock that’s running low at the shelf where the items reside. They can then receipt the stock from wherever it’s delivered and immediately create any returns and adjustments. 

And for added flexibility, your team can use Infinity+ to check prices for customers on the spot and run stock takes at any time of the day without having to close off aisles or run counts after hours.

Please get in touch if you’d like a demonstration of how Infinity+ could work for your business.

INFINITY API

Reprioritise customer orders and reallocate order lines for quicker fulfilment

Delivering on customers’ expectations for speedy service is vital to maintaining your reputation for excellence, while falling short of those expectations can do lasting damage. The Sales Orders API now gives you a way of delivering customer orders on time by letting you change an order’s priority from normal to high. So, for example, if stock is delayed you can make an order high priority so your store team are alerted and can move quickly to pick and complete it.

And to make sure that stock is available when it’s needed, the Sales Orders API also now lets you reallocate an order line to another store for fulfilment and switch between pickup and delivery, so you can offer your customers an endless aisle shopping experience and deliver the swift service they demand.

Send product- and inventory-level update notifications

You can now use an event as well as APIs to apply products on your website using the Infinity Cloud Events Service. Two new processors monitor inventory- and product-level changes in Infinity and publish event notifications when items are created or updated, giving you access to the latest stock information and reducing API calls.

INVENTORY

Enjoy easier searching

We’ve added an improved search feature across a range of Infinity functions, including Demand Forecasting and Field Permissions, so your team spend less time finding the branches, departments and other information they’re looking for and more time focused on getting results.

Use the Amazon S3 cloud storage service to send POs

If you use our EDI function to send purchase orders to suppliers, you can now use the Amazon S3 cloud storage service to send files, as well as using email (SMTP) and sFTP, giving you greater flexibility when it comes to how POs are delivered.

ORDER MANAGEMENT

Protect revenue with smarter order cancellation

Order cancellations in Infinity can now be handled more safely and consistently thanks to intelligent order-level and line-level locking, protecting critical revenue, reducing costly errors and giving store staff the flexibility to manage changes without risking sensitive or committed order lines.

If an order line has been locked then it can’t be cancelled, with orders protected while any locked line is in place. Once all lines are unlocked, the order cancellation can proceed smoothly.

Note that this change is designed to be used in conjunction with the Sales Orders API. 

POINT OF SALE

Offer improved service to customers with Adyen

If you use our Adyen integration, you’ll find we’ve enhanced the payment information available to your store team. They can now more easily identify why a payment has been declined and share this with the customer, thereby improving the overall quality of service.

And if you use our extended returns function, your team can also see the payment type used to make the original purchase so they can follow the correct business process for refunds.

Seamlessly process payments with Tyro

There are few things your store staff fear more than being trapped in a doom loop where a payment freezes and they wait for a response from the system that never arrives as the customer wonders what’s happening to their money.

Users of Infinity’s Tyro Payment Integration can now rest easy that when a payment fails, the system will automatically unfreeze after a configured wait period and that they’ll be able to cancel out of the payment screen. They’ll just need to verify that the payment hasn’t already gone through before reprocessing it.

TECHNOLOGY

Leverage a wider range of EFTPOS solutions

If you're a New Zealand retailer, you'll be able to enjoy our expanded support for Skyzer Nitro EFTPOS, giving you greater flexibility when it comes to choosing an EFTPOS provider. By incorporating the latest software from Skyzer, our integration now supports the ability to charge surcharge fees for payments.

To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity — December 2025

Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity and create a differentiated omnichannel customer experience.

Infinity is a modular platform and you may need additional components or licensing to access some functionality.

INFINITY API

Seamlessly create and update item details in bulk

We’ve made creating and updating stock items in bulk using APIs more seamless and cost-effective. Product dimensions are now supported, as are kitsets and custom product options, meaning you can update a wider range of granular item detail without having to drown in complex spreadsheets. 

You can also retrieve and update site-specific variations for a master product and update site-specific item configurations.

Take the hassle out of processing cancelled orders

You’ll no longer have to waste effort doing a manual refund at the POS when a customer cancels an online order. Instead, cancelled lines can now be handled automatically via the Infinity Sales Order API, saving you time and streamlining the process.

INVENTORY

Easily find the right supplier when entering invoices

If you have to enter invoice details manually after goods have arrived, you’ll now be able to find the right supplier much more quickly and easily, instead of having to search through a list that includes suppliers you no longer use.

CUSTOMER AND LOYALTY

Protect against fraud when using epay digital gift cards

If you’re a New Zealand retailer who uses epay gift cards in conjunction with Infinity, you can now offer your customers the flexibility of using either plastic or digital cards.

To make the move to digital cards more secure, we’ve implemented a layer of fraud protection by allowing you to define the digital cards that can be scanned at the POS. If a customer scans a card that isn’t on your permitted list, then it needs to be swiped on the magnetic reader instead. And as an added layer of protection, a PIN needs to be entered when a card that is on your permitted list is scanned during balance enquiries and redemptions.  

PRICING AND PROMOTIONS

Offer ‘spend more, save more’ discounts

Offering customers discounts based on the total value of a transaction is a great way to reward their decision to shop with you. Our new total sale discounts let you scale your promotion, meaning the more a customer spends the greater the reward.

You can decide which customer types to includes in the promotion, how long you want a promotion to run, which products you want to include and whether you want to reward customers with a dollar-off or a percentage-off discount, giving you flexibility over how the reward is designed and delivered.

REPORTS AND ANALYTICS

Easily customise point of sale documents

Customising point of sale documentation is an effective way to communicate both your brand and the vital information your need to give to customers. We’ve made it easier to get those essential documents just right by introducing an integration with FastReport.

Using standard templates, you can customise your customer order and tax invoice layouts to easily add logos, QR codes, barcodes and custom fields such as customer emails, as well as lines of text in the font of your choice.  You can also create your own templates, although you’ll need to obtain a licence from FastReport first.

The integration is designed to use A4 layouts, but you can use thermal layouts by resizing them as required.

POINT OF SALE

Refund prepaid sales without losing revenue

If you use Infinity’s enhanced returns module, you can now prompt your store staff to refund items to a specified payment type. So, for example, if the customer paid with a gift card, you can prompt staff to issue the refund as a gift card balance, so it will be spent with you in the future instead of being given away as cash.

Easily locate scheduled stock takes

Completing stock takes is all about getting the details right. If your store staff carry out scheduled stock takes at the POS, they’ll be able to locate the right stock take more easily now that they’re listed alphabetically by name, speeding up the process and letting the team get on with what really matters – entering accurate stock counts.

TECHNOLOGY

Get the latest SQL Server support

On 19 November, Microsoft announced the general release of SQL Server 2025. To keep pace with these latest changes, we’ll be adding Infinity RMS support on SQL Server 2025 by 1 April 2026.

We also need to let you know that Infinity RMS support on SQL Server 2012 and SQL Server 2014 will end on 1 April 2026.

Existing Infinity installations operating on current SQL Server versions will remain functional, but support for issues related specifically to SQL Server 2012 and SQL Server 2014 will no longer be provided.  If you’re running either of these versions, you’ll need to upgrade to access new releases of Infinity RMS after 1 April 2026.

Simplify upgrades using the Infinity Upgrade Service

You have more options when it comes to upgrading Infinity now that you can use the Infinity Upgrade Service on a Restricted Back Office and on POS stations that connect directly to the Back Office, simplifying automatic upgrades across a wider range of environments.

We’ve also made using the Upgrade Service easier and more reliable by enhancing the EventLog Report to let you confirm that the Linker is running as a service before you begin the upgrade.  

To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity — October 2025

 

Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity and create a differentiated omnichannel customer experience.

Infinity is a modular platform and you may need additional components or licencing to access some functionality.

INVENTORY 

Schedule pre-defined POS stock takes at back office and head office

Infinity’s stock take schedule function is a great way to run pre-defined, repeatable stock takes at the point of sale. Managing site-specific schedules is even easier now that stores can create and maintain their own scheduled stock takes without the risk that they will be overwritten by the head office.

CUSTOMER AND LOYALTY

Enhance your gift card offering

Enticing your customers with regular loyalty offers and redemptions is a key to unlocking repeat business. You have even more ways to keep them coming back now that you can use gift cards with PIN numbers, offering shoppers a wider range of options for collecting and redeeming dollar amounts at your stores.

Note that this enhancement relates to any digital gift cards using the epay New Zealand solution on Windcave devices.

REPORTS AND ANALYTICS

Easily see the theoretical GP items should sell at, today

Setting items’ sell price can be a make-or-break decision for a retail business. You need to base that decision on the best information available, and you need to know that you won’t be selling at a loss.

Infinity’s new Theoretical GP Report gives you all this and more. It supports both your promotional and buying activity by calculating the theoretical gross profit an item should sell at right now. You can use it to get a single view of retail prices, promotional prices and the value of stock on hand based on current item and rules-based pricing master data, not sales data.

And because it doesn’t rely on sales to have taken place, you can set promotional pricing without the risk of selling items at a loss, giving you confidence that you’re making informed decisions that support your business’s profitability.  

POINT OF SALE

Quickly identify premium delivery orders

When customers ask for items to be delivered they expect fast, reliable service. And if you offer a paid premium delivery service, such as those supported by Uber Eats and Delivereasy, expectations go to the next level.

Using Infinity, you can now easily identify priority orders at the point of sale both on screen and by way of a sound notification. Your store staff are alerted to which orders they need to act on first, allowing them to deliver the great, speedy service customers demand.    

Leverage the efficiency of Adyen referenced refunds

Spending time ensuring customers are being refunded correct amounts can add unwanted cost to your business. Infinity’s integration to Adyen now reduces this burden through referenced refunds, which tie refunds to specific payments.

Omnichannel as well as in-store transactions are supported. Online refunds can be refunded to the original card in-store either with or without the customer being present, giving both you and your customers greater flexibility and peace of mind when it comes to processing refunds.

TECHNOLOGY

Use AOAGs to manage failovers

Infinity ETL licensing now supports Always On Availability Groups (AOAG). It uses the listener’s name instead of the name of the server running the SQL server instance, saving you the time and effort of having to manually intervene in case of a failover.

Note that if you currently have ETL installed, you’ll need to relicense it for this enhancement to work. Also, if the SQL Server is not part of an AOAG, the licensing logic remains unchanged.

Save time cleaning up email messages

If you use Infinity Messaging to send emails and attachments to customers, you’ll no longer need to manually clean up the database and remove obsolete records. Instead, you can use the new message cleanup processor to automatically remove these records at regular intervals, saving you time and freeing up precious space.

Get the benefit of the latest RabbitMQ features

Infinity APIs are now compatible with RabbitMQ 4, allowing you to operate the API platform on the most recent version and giving you access to the latest security features and functionality.

For customers using multiple RabbitMQ instances for high availability, the Infinity platform now supports Quorum Queues within RabbitMQ to provide the maximum availability and performance.

To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity – August 2025

PRODUCT INFORMATION MANAGEMENT

Help us develop and improve Infinity
As part of our commitment to continuous improvement, we’re giving you the option to share information with us about how you use Infinity. We’ll use this information to identify features that can be enhanced or retired, as well as any opportunities for user training and upskilling.

When you upgrade Infinity, you’ll be able to choose whether to opt in or out of sharing data with us. If you opt in, we’ll capture and analyse menu clicks at both the Head Office and the Back Office, along with technical information such as operating system and SQL versions. This will allow us to see which features are used heavily and which aren’t being used frequently, as well as giving us an understanding of the systems Infinity is being run on.

It’s important to note that we won’t capture any data that can identify individuals, including passwords or user names.

Taking part in data sharing means you can help shape the way Infinity evolves and ensure that it remains relevant and useful to you. Even if you initially decide not to share data with us, you can opt in at any time, and vice versa.

If you have questions or concerns please contact Infinity Support.

INVENTORY

Easily order and manage non-stock items
Ordering and managing stock can be tricky if your business needs a regular supply of items that you don’t necessarily want to bring into your inventory. So, for example, if you sell coffee you’ll need a steady number of coffee cups to be on hand, but you aren’t going to want those cups to be counted as stock items that are sold on their own. Similarly, if the coffee machine breaks down, you need an easy way of paying for a repair by purchase order without treating the repair as an item.

To help make the ordering of these items more seamless, Infinity now allows you to include non-stock items in purchase orders. When you receipt them, the quantity on hand won’t increase, so you can keep these items on hand without them impacting your inventory.

CUSTOMER AND LOYALTY

Expand your fuel offering with automatic discounts
If you’re a fuel retailer who uses Infinity’s loyalty solution and you offer cents-per-litre discounts, you now have even more options when it comes to rewarding customers for their business. We’ve introduced discounts that apply automatically, so that purchasers save on fuel without your store staff having to manually select which discount applies, thereby speeding up transaction times while still offering customers meaningful savings.

INTEGRATIONS

Leverage seamless integration of accounting data into Xero
If you use Xero as your accounting software, or are thinking about moving to Xero, you now have even more reason to integrate it with Infinity. We’ve listened to feedback and introduced improvements that make our Xero solution easier to deploy, use and support.

We’ve improved the overall experience by polishing the user interface, simplifying installation, enhancing logging so you can easily track errors and providing you with better troubleshooting to quickly address issues.

There’s never been a better time to integrate Infinity and Xero so you get the timely, granular, automatically updated accounting information you need while also leveraging Xero’s ecosystem of business tools.

Charge fees directly from EFTPOS devices
If you use Windcave as your EFTPOS provider, you can now add surcharges to these transactions from the EFTPOS device. This means you can charge a fee for things like contactless payments and have it recorded in Infinity, so you’ll get an accurate view of these charges in reports and transaction records.   

To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity – June 2025

Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity and create a differentiated omnichannel customer experience.

 Infinity is a modular platform and you may need additional components or licencing to access some functionality.

INFINITY API

Leverage real-time cost information

Our Products API now lets you see a real-time value for weighted average costs if you create transactions or carry out inventory analysis in an external system.

PRODUCT INFORMATION MANAGEMENT

Quickly locate branch item information in clusters

Searching for detailed stock item information can be time consuming, especially if you have a lot of stores offering different prices or sourcing items from different suppliers. Head office staff can find the branch information for an item in a cluster more quickly now that they can sort branches alphabetically instead of having to know the branch’s numerical ID.

INVENTORY

Get a consistent view of stock take results

Stock taking is one of the most important tasks in your business, and getting the count right is vital to maintaining accurate inventory data. To help your staff quickly identify and double-check variances before they complete the stock take, you can now choose to list items in the printed stock take report in the same order they appear on screen, meaning staff don’t waste time trying to match what they see on screen with what’s in the report.

REPORTS & ANALYTICS 

Summarise stock takes by stock count group

We’ve also enhanced stock taking by giving you a new report that summarises stock takes that have been carried out based on stock count group. The Stocktake Count Group Summary Report provides an overview of stock takes that have been carried out at branches, lets you see variances and gives you the option to list results according to individual stock count groups.  

POINT OF SALE

Monitor staff safety at the point of sale

Staff safety is a growing issue across the retail sector, with some staff regularly dealing with threatening or abusive behaviour from customers. You can now keep track of how often your staff are facing this problem by using new functionality at the POS. When your staff feel threatened, they can press an on-screen button that records the event, allowing you to monitor how often these incidences are happening and enhancing your people’s sense of well-being.

Speed up processing of sales by under-age staff

If you sell age-restricted items, such as alcohol, you need to be sure that you’re complying with the law without compromising speed of service. To help you serve customers quickly and efficiently while meeting your legal obligations, Infinity now recognises an under-age staff member each time they complete a new transaction, instead of forcing them to log back in after every sale.

ADMINISTRATION 

Send invoices and statements to multiple debtor contacts

Managing debtor customers is a more seamless experience now that you can automatically send invoices and statements to more than one email address, saving you the hassle of manually emailing documents to the relevant people in the business and enhancing lines of communication.

So, for example, when the customer buys an item in-store, you can send the invoice to the purchasing team as well as to the customer’s primary contact. And at the end of each period, you can send statements to the primary contact and to the customer’s accounts payable, so that the right people see the amount due.

Enhance financial integrity of trading days

If you use Infinity’s extended cash management module, you can now require store staff to complete any draft trading days before creating a new one. Trading days can also be completed the next day if necessary even if new sales have been processed, giving you peace of mind that all transactions are correctly accounted for.

TECHNOLOGY 

Use the latest Microsoft technologies

Infinity now ships with SQL Server 2022 as default, giving you the most recent version of SQL Server currently in Microsoft’s mainstream support. We also continue to support SQL Server 2016, 2017 and 2019, while customers on SQL Server 2012 and 2014 should be planning to update to a later version.

Proactively address database-related performance issues

If you use a version of SQL Server Express, you’ll now be warned when the database size reaches a threshold of 9.8GB or higher, allowing you to proactively address issues before they affect your store operations.

To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity – March 2025

Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity and create a differentiated omnichannel customer experience.

 Infinity is a modular platform and you may need additional components or licencing to access some functionality.

INFINITY API

Leverage the latest .NET technology

Starting in April 2025, Infinity APIs will be shipped to use .NET Core 8, the latest long-term support framework from Microsoft. This upgrade will ensure enhanced security and provide cutting-edge features for operational APIs.

PRODUCT INFORMATION MANAGEMENT

Monitor data changes for enhanced security

Field audit logging is a great way to keep track of changes to Infinity data fields, allowing you to protect profitability, monitor inventory and maintain system security by making sure data is being captured and maintained correctly. We’ve enhanced the item fields that you can audit by adding alternate barcodes, so you can easily see if a barcode has been changed, who changed it and when.

INVENTORY

Get a consistent view of custom item attributes

Last year, we gave you the ability to use additional custom fields when you search for items and view their details, so you could easily see the product data and attributes most relevant to your business. We’ve now extended these changes to include purchase orders, replenishment requests and demand forecasts, giving you a consistent view of item attributes across a range of vital stock management processes.

Use branch transfer requests to maintain optimal stock levels

Every retailer knows how important it is to have the right stock in the right place at the right time. If your business has multiple sites, Infinity Cloud now makes moving stock across stores easier with the introduction of branch transfer requests.

If your store staff notice stock is running low or need to increase stock for any other reason, they can scan the items and then send a transfer request to another store. If you use Infinity Messaging, the other store will be automatically alerted to the request. It can then transfer you the stock, giving you another, seamless way to maintain optimum inventory levels.

ORDER MANAGEMENT 

Send tax invoices to online customers automatically

You can now enhance your customers’ online ordering experience and speed up order processing in stores by automatically emailing GST invoices. Note that this will require a change to your customised A4 print layout, if you have one.

CUSTOMER & LOYALTY 

Elevate your loyalty offering with Eagle Eye

Infinity now integrates with Eagle Eye, allowing enterprise-level businesses to take advantage of its flexible personalisation loyalty solution. The integration enables real-time earning and burning of loyalty offers, points and vouchers held in personal wallets via API for optimal customer experience.

If integrating with Eagle Eye would suit your business, please get in touch to discuss the customisations needed to get it up and running.

PRICING & PROMOTIONS

Quickly identify pricing rules that apply to promotions

Our complex pricing solution lets you easily create promotional rules for either single items or multi-buys using multiple pricing attributes that you can then apply to promotional offers. With the latest changes, store managers can now quickly see which pricing rules apply to a promotion, giving them a better understanding of current offers.

And if you use Infinity Cloud in your stores, your store staff can also easily see which single-quantity promotional rule applies to items when they check shelf prices.

Calculate multi-buy web cart prices more reliably

If you use our web pricing solution, you’ll find we’ve improved speed and performance when a high number of rules-based product sets are in operation, meaning that multi-buys are more quickly and reliably calculated in the cart and the customer’s overall shopping experience goes more smoothly.

REPORTS & ANALYTICS 

Track multiple stock adjustments

Keeping your inventory straight sometimes means having to adjust stock numbers in bulk, such as when a group of products was incorrectly receipted, arrived damaged or was inaccurately counted. We’ve made it easier to keep track of when this happens and to understand changes made to your stock levels by allowing you to report on groups of products that were adjusted at the same time.

ADMINISTRATION 

Drill down on stores’ trading day results

Getting an accurate view of trading results at your stores is a vital way of understanding the cashflow through your business and your stores’ overall position. If you use Infinity’s extended cash management module, you can now easily search for individual store trading days, giving you the granular cashflow visibility you need.

 Streamline logging into Infinity Cloud

Logging into Infinity Cloud at a store branch is a more seamless experience now that the branch selector automatically defaults to the only branch in the list, making the logon faster and smoother.

TECHNOLOGY 

Use the latest Microsoft technologies

Infinity now fully supports Windows Server 2025, allowing customers to use the most recently available Microsoft operating system in enterprise environments.

 Enhance monitoring of progress during upgrades

Monitoring the progress of automated upgrades is easier now that you can track progress and identify issues using the Infinity Upgrade Dashboard. Working in conjunction with the existing upgrade command function in Head Office, the dashboard displays the overall upgrade progress, while also allowing you to see if a specific branch has upgraded and is ready to trade, and to identify any stations that had errors. You can also see where an upgrade command was sent and should have executed but has not.

To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

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New in Infinity – November 2024

Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity and create a differentiated omnichannel customer experience.

Infinity is a modular platform and you may need additional components or licencing to access some functionality.  

INFINITY API

Enhance control of externally-managed inventory

If some of your inventory is managed outside Infinity, such as vendor-managed inventory, our Stock Receipt API now allows you to receipt stock directly off an invoice, including by matching products being receipted to existing purchase orders. The API can also be used to create, update, retrieve and search invoice receipts.

Automate back ordering for efficient stock management

If you manage master suppliers externally, or you need to provide the procurement rules for a supplier to an external system, the Accounts Payable API now allows you to identify suppliers that will put stock items on back order when you receipt invoices matched to purchase orders. Turning on this flag for a supplier automates and speeds up back ordering if any stock is missing when your staff go to receipt it.

Accelerate integrations by confirming active APIs

The Orchestration Service now lets you retrieve the names and versions of each Infinity API you have configured, allowing system integrators to confirm which API versions are actively deployed and giving you a better understanding of the features available as part of your integration.

Generate physical loyalty cards for customers via external systems

You can now use the Loyalty API to create customers with externally managed loyalty card numbers, as well as card numbers generated by your business. This means if you use physical loyalty cards, you can generate cards and assign them to customers via external systems, such as mobile apps and kiosks.

INVENTORY

Streamline inventory management by preventing stores ordering obsolete products

If your business maintains its inventory centrally at the Head Office but allows stores to decide which items to stock and sell, you can take advantage of a new Infinity feature that lets you lock items, so that they can’t be activated or deactivated at the store. This gives you greater control over the inventory and is helpful in situations where a product item has been replaced by one from a different supplier and you want to make sure the obsolete product isn’t sold.

Optimise inventory management with holistic view of stock on hand

We’ve made maintaining master item data more efficient by allowing you to sort and view your inventory by stock on hand, giving you better visibility of stock quantities and allowing you to optimise stock pricing, ranging and ordering across your business.

Reduce errors in branch stock transfers with product unit details

Creating stock transfers is less prone to error now that your store staff can now see products’ unit details when they move stock to another branch, meaning they won’t inadvertently send too many or too few items to the requesting store. So, for example, if a store asks you for three trays of Coca-Cola but your store sells them as cans, you won’t risk sending the wrong quantity.

REPORTS & ANALYTICS

Streamline investigations of inter branch stock transfers

The Inter Branch Transfers Report now shows you the reasons why stock transfers were requested, reducing the overhead involved in investigating why product was transferred to another branch. 

TECHNOLOGY

Identify problematic SQL connections during Infinity upgrades

We’ve improved the messaging you’ll see when there are problems with closing SQL connections during a manual Infinity upgrade. You’ll be able to identify the connection that can’t be closed, the connection’s host, SQL login and SPID, and the program that has executed the connection, allowing you to more easily manage and resolve these issues.

 Refine email generation to prevent customer spam

The way the Infinity Messaging Service handles customer order email generation has been enhanced so that each email type is now separated with its own processor. This means that customer won’t be spammed by multiple duplicate emails after a processor has failed. 

To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

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New in Infinity – August 2024

Here’s new functionality across the Infinity platform that will help you and your team unify physical and digital channels to provide the convenience, speed and variety customers now demand. 

Infinity is a modular platform and you may need additional components or licencing to access some functionality.  

INFINITY API

Expand purchasing options using Products API 

The Products API now lets you retrieve information relating to alternate suppliers. This is useful if you ordinarily buy a product from one supplier but there are alternatives. So, for example, if you are a convenience retailer who ordinarily purchases Coke 355ml cans from Coca-Cola, you can use this new functionality to purchase them from a local supermarket or wholesale distributor.  

Filter product search results by purchasing rules 

The Products Search API now lets you restrict the scope of your search based on the product's purchasing rules, ensuring that products that should not be purchased are not returned in search results. 

INVENTORY

Streamline reporting and ordering with custom item searching 

You can now use additional custom fields to search for items, meaning you can search the inventory using criteria that make the most sense for your business and allowing you to better target item searching. Taking full advantage of this change will reduce the need for more complex reporting and allow you to make more informed stock ordering decisions.  

Protect profits with enhanced PO receipting details 

We’ve enhanced the information you see when receipting purchase orders by optionally adding the target gross profit margin (TGPM) and the current gross profit margin (CGPM) to the receipting screen. Having these details front and centre allows you to make timely updates to retail pricing and to protect against an unexpected reduction in profit.   

Manage refunds efficiently by restricting open department returns 

If you use Infinity’s extended returns function, you can now optionally block the return of open department items. This means you won’t have to accept the return of products that you can’t easily on-sell to other customers. It’s also useful if you manage the refunds for those items outside Infinity, such as direct from supplier. 

ORDER MANAGEMENT

Expand printing options for Pacific region’s TaxCore documents 

Businesses in the Pacific that use Infinity’s TaxCore registration module now have more flexibility in choosing how to print relevant documents. The latest enhancement allows you to print traditional order and quote documents to A4, while still using a thermal printer for all other documentation.  

CUSTOMERS & LOYALTY

Speed up sales transaction reviews with customer names displayed 

We’ve streamlined how you can use the Sales and Credits function to monitor customer transactions by adding customers’ first and last names to the information displayed. This saves you having to manually search by customer code if you want to identify the person involved in a transaction, improving the time it takes to investigate a range of sales activity.  

Customise CPL discounts at branch and sale levels 

Fuel businesses with cents-per-litre (CPL) discounting programmes now have even more flexibility in shaping the offerings. You can allow customers to redeem their discount even if a transaction is below the minimum spend. You can also operate save and spend options on a branch-by-branch basis, so that one branch might allow customers to save or spend their discounts, while another might allow them to spend and not save.   

Additionally, you can choose to discount only the first fuel line in the sale up to the maximum volume regardless how many fuel lines are in the sale, or to discount all fuel lines in the sale up to the maximum volume. Where multiple lines are discounted, the discounts are applied based on the line volume in the order they are added to the sale. 

PRICING & PROMOTIONS

Quickly calculate profits for single product promotions 

If you use rules based pricing to run single product promotions, you can now quickly and easily identify an item’s gross profit based on those promotions. Note that this excludes items offered as part of an active multi-product, multi-buy product set, such as buy-two-get-one-free.  

POINT OF SALE

IStreamline cash handling with recycler dispensing capability 

Businesses that use Infinity’s cash recycler integration can now dispense notes and/or coins from the cash recycler machine, further streamlining your cash-handling tasks and giving you the ability to use the recycler in the same way as a cash drawer for things such as petty cash.   

Accelerate item searches for faster sales 

If you use our advanced item search function with a large number of items and pricing rules, you’ll find we’ve enhanced the speed at which search results are returned, allowing you to complete sales more quickly and offer a more seamless customer experience.    

Provide unique customer booking numbers with agency module 

If your business sells products on behalf of a principal, you can now use Infinity’s agency module to provide a compact, unique and incrementing booking number to customers.

TECHNOLOGY

Improve resilience of Infinity environment with new endpoint additions 

Two new health endpoints have been added to the Infinity API suite to enable you to monitor issues. Calling the Orchestration Service endpoint gives you detailed information of any issues with the API services running on the API server, while calling the Sync Service endpoint allows you to get the status of the service and the underlying processors to assist with monitoring the Infinity environment.  

Simplify back office rebuilds using new command line tool 

A new command line tool lets your ICE trained engineers resolve table linking issues following a Back Office rebuild without having to do a re-synchronisation of each POS terminal. Contact us to find out more about the minimum requirements you need to have installed in order to use this tool.  

Streamline web pricing service with automated DLL Loading 

The Web Pricing Service upgrade has been streamlined by automatically loading the latest DLL that matches the installed Core major database version. This removes the need for manual intervention in renaming the latest DLL and reduces the risk of failure if this step is missed.    

Support extended email address lengths 

Infinity Messaging now supports email address lengths that comply with RFC1035.

To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity – April 2024

Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity and create a differentiated omnichannel customer experience.

Infinity is a modular platform and you may need additional components or licencing to access some functionality.  

PRODUCT INFORMATION MANAGEMENT

Simplify item data updates to Wedderburn Scales at POS

Businesses using supported Wedderburn scales at the Point of Sale can now send updated item data to the scales via the Atria Wedge software automatically using Windows Task Scheduler, saving you the time and effort involved in updating pricing and other data manually. If you run the Wedderburn integration at the Head Office, price updates made using the Batch Updates function will also be sent to the scales.

INVENTORY

Enhance efficiency of EDI purchase orders

We’ve improved purchase ordering using EDI files by allowing you to identify suppliers that can be sent purchase orders plus items that can be ordered using this method, so you won’t waste time and risk stock shortages by sending EDI orders to the wrong supplier or by ordering products not on EDI.

ORDER MANAGEMENT

Streamline order documents for debtor customer accounts

You now have the option of customising your A4 customer order documents by suppressing the payment section. This feature reduces visual clutter on the documents when you process orders for debtor customers who pay on account.

CUSTOMERS & LOYALTY

Meet privacy law obligations by anonymising inactive customer data

As part of our programme of giving you options for managing your Personal Identifiable Information (PII) risk, we’ve developed a Windows service that anonymises information for inactive loyalty customers. The Infinity Loyalty Anonymisation Service allows you to anonymise inactive customers’ personal details held in the Loyalty database, as well as details of their order deliveries. It will also delete any messages that were sent to inactive loyalty customers using Infinity Messaging.

Simplify management of fuel discount programmes

If your fuel business operates a cents-per-litre discount (CPL) programme, you can now require that customers spend their CPL balance when they buy fuel, instead of allowing them to choose whether to save or spend it. You can also set a minimum amount a customer has to spend before the CPL discount applies. This simplified offering has the advantage of lowering the overhead involved in managing stored balances while still giving your customers the benefit of fuel savings.

Reduce fuel sales leakage with secure refund options

Fuel businesses wanting to support their commercial customers in reducing fuel sales leakages can now require that refunds be made to a credit card or fuel card instead of to cash or another media. Note that this feature requires the Vault payment and extended returns modules in order to work.

Improve auditing of manual fuel discounting

Your Head Office staff can now add a note when manually adjusting a cent-per-litre fuel balance, allowing you to view and audit the reasons why balances are being adjusted in your business.

POINT OF SALE

Improve customer experience with faster age validation checks

If you use Infinity’s advanced age check function to make sure you’re complying with legal age requirements when serving customers, you’ll find we’ve made age validation quicker and easier, improving the customer experience and speeding up sales processing at busy times.

Improve permissions for manual fuel price changes at POS

We’ve made some enhancements to the way fuel price changes can be made at the Point of Sale to minimise the chance of the wrong price being applied. You can now use permissions to determine who can make manual price changes, and you can set a maximum amount in cents by which a fuel grade can be manually adjusted.

REPORTS & ANALYTICS

Identify irregularities in fuel prepay sales and refunds

Fuel businesses can use the new Fuel Prepay Refund Report to spot irregularities in the payment medias used in prepay sales and refunds. So, for example, you can see if a prepay fuel card was used to purchase fuel but the refund was processed as cash. It complements the new functionality that requires refunds to be made to credit or fuel cards (see above), but it applies only to prepay sales made using those cards.

Improve financial compensation for stores running fuel discounts

The CPL Redemptions Report gives your stores and head office staff an understanding of cents-per-litre discounts that have been paid out as a way of supporting financial processes tied to discounts and financial compensation. Stores can use it to see what they have paid out in CPL discounts, while head office can use it to audit store activity, and make sure that stores are being adequately compensated for those payouts.

MOBILE

Infinity quotes and orders app

The Infinity Quotes and Orders mobile app (iOS and Android) has been retired from the product suite as at end of May, 2024. 

To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

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What is unified commerce?

Unified commerce is the term used for a retail software system which connects all your inventory and customer data to all your online, in-store and mobile sales channels. 

Use our extensive resources to learn more.