Video: GAS optimises inventory for improved profitability

Many retailers struggle to create a single, accurate and up-to-date view of inventory, but fuel retailer GAS has cracked it. Following its record 10 week implementation of Infinity point of sale software, the retailer now has a unified view of inventory to grow sales and drive profits.

Nahid Ali, GAS General Manager, says that achieving profitable growth starts with better inventory management.

“The Infinity point of sale system has got some fantastic features,” explains Nahid. “The key for us is the stock control and the inventory management.

“Infinity POS allows GAS retailers to do business better … and grow their profitability.”

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Interested in how GAS only took 10 weeks to deploy Infinity POS nationwide?

Watch GAS modernises fuel retail through fast point of sale deployment.

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Want help to unify your inventory? Contact us to find out more about how Infinity can give your business an accurate and single view of inventory.

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GAS selects Triquestra for nationwide fuel point of sale system

Gasoline Alley Services Ltd (GAS), New Zealand’s largest network of independent fuel retailers, has chosen Triquestra as its strategic partner to transform its retail system.

GAS’ goal is to support its retailers in providing great customer experiences that drive growth throughout the fuel network.

Triquestra’s Infinity unified commerce solution will be installed as the GAS point of sale in approximately 120 sites nationwide. GAS will benefit from a modern retail management system that offers more flexible and streamlined customer transactions and which delivers more control and agility right across the network. 

In 2020, GAS decided to replace the two legacy POS systems operating in its network with a single retail platform. “We needed a new state-of-the-art, industrial strength retail system,” explains GAS Executive Director Tim Ellis.

“Our long-serving current software is unsupported (or will shortly become so) and faces increasing administrative and commercial challenges,” Tim says. “In addition, our processing of AA Smartfuel loyalty transactions is relatively manual, and we want to integrate these into the routine transactional operations of our fuel stations.”

Following a competitive RFP process, GAS chose Triquestra to help it achieve its modernisation objectives.

“Triquestra’s local presence and market knowledge was a huge factor in our decision,” says Tim.  “With a local head office and an extremely competent and responsive team, there’s an agility in the relationship that is highly valuable and attractive to us.”

“We are confident that Triquestra’s extensive fuel sector knowledge and experience lowers our risk and offers us the most reliable path to a full, effective deployment and ultimately to a satisfactory return on our investment.”

Tim says the GAS network is looking forward to more visibility of its key data.

“Infinity will give us greater flexibility and granularity of information so that we can tailor our market promotions nationally, regionally and even individually,” he explains. “GAS retailers will be able to create targeted promotions for the needs of their own local communities - something which is game changing and genuinely exciting.”

“The agility that Infinity offers us will give us greater control over what we do, when we do it and how.”

Tim adds that they are looking forward to the extensive, sophisticated management information Infinity will provide both to individual GAS retailers and to the head office.

“Infinity will make it easier for our retailers to plan and make strategic business decisions. With greater efficiencies and higher quality management information readily available at our fingertips, we’ll all have a better perspective on how our businesses are performing.”

Kelly Brown, Chief Executive of Triquestra, adds: “GAS is an iconic, 100 percent Kiwi brand. We’re very proud to be selected as GAS’ platform partner and are looking forward to helping to modernise its retail experience by providing the speed, convenience and simplicity that customers and individual retailers are increasingly demanding.”

The GAS transition to Infinity’s point of sale is targeted for completion during 2021.

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If it’s time to upgrade your point of sale to provide the speed, convenience and simplicity your people and customers demand, contact us.

University of Canterbury selects Infinity to improve customer experience and keep data secure

University modernises its retail operations to give staff and students seamless experiences using Infinity unified commerce platform

We’re delighted to announce that the University of Canterbury has chosen Infinity for the standardisation of its point of sale systems.

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In 2019, the University kicked off a wide-ranging programme of work to upgrade its technology infrastructure and transform the student experience. This included a project to unify its disparate, legacy point of sale systems across the campus onto a single retail platform.

Toni O'Donohue, Finance Shared Services Manager at the University, says that a key driver for the project was to eliminate security risks and ensure the University met the payment card industry (PCI) security standard. “By upgrading our retail system we would not only ensure that our customer information was protected, but we could also provide our staff, students and stakeholders with a seamless customer experience, now and in the future.”

Deloitte was appointed to manage the project and, after evaluating a wide range of retail solutions and conducting a competitive RFP, the contract was awarded to Triquestra.

Toni says the University needed a partner with strong retail sector knowledge and experience to support the University’s growth and reduce the administration burden.  A key factor in their decision was Infinity’s maturity and support for a broad range of retail environments.

“We needed a proven solution that could seamlessly integrate with our enterprise finance system and technology stack spanning a large number of apps, data and business systems. Infinity was the best solution to meet that need.”

During August 2020, Triquestra’s support partner ECL Group deployed Infinity across six Business Units providing a diverse range of online and on-site offerings, from parking permits, cashiers, accommodation, lockers and printing centres, through to products and services sold by the Schools and Colleges.

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Fast, easy and accurate

The University now has a modern retail management system that will adapt and evolve to the University’s future technology, business and regulatory requirements.

“We've had really positive feedback from users about how easy the system is to use and how it's made the whole sales process a lot quicker and more efficient for them,” says Anne Campbell, the University’s Team Leader at Finance Shared Services.

“Many of the Business Units previously grappled with multiple systems that didn’t easily integrate and were taking a lot of time and effort to maintain. They now have a single system with a consistent process that saves time, reduces errors and frees them up to focus on the customer rather than the transaction.”

Their users can now see sales data in a more timely way, with Infinity giving them accurate, up-to-the-minute reporting on transactions to help them improve their forecasting and purchasing.

“And, of course, we’re now PCI compliant,” says Toni. “This is critical for our customers’ security and peace of mind, and protects our operations and business reputation.”

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If it’s time to upgrade your point of sale to one that will scale and adapt to shifting consumer expectations and new technologies, contact us.

Non-profit garden centre improves POS efficiency and accuracy with Infinity

The Selmes Garden Trust in Blenheim, New Zealand, is a non-profit plant nursery and retailer that’s staffed by community volunteers and people with disabilities. Trustee and volunteer, Clare Pinder, chose Infinity as Selmes’ new retail management system because of her experience with Triquestra when she was a project manager at the New Zealand Department of Internal Affairs (DIA).

Clare says...

“At the DIA, I worked full time for four months with the support of a project team. At Selmes, I didn’t have the luxury of corporate resources. I had to completely rely on the Triquestra team’s expertise. They always said that Infinity could be installed and trained remotely, that the out-of-the box solution could handle every scenario, and there was very little that the software couldn’t do in a retail environment. Now I know they’re right. Infinity is such a comprehensive, well-tested and mature system that there really isn't anything they haven't come across. And they made the rollout so easy.”

With Infinity in place, and all Selmes staff using it confidently, Clare is looking forward to adding a loyalty programme, increasing profitability and employing more people with disabilities. 

Infinity’s speed and reliability lead to smooth sailing

When Catalina Express – the fastest, most frequent and most comfortable transport option between mainland California and Catalina Island – needed a new point of sale system, they decided Infinity was the only one that could do the job.

This case study shares how Infinity handles POS and inventory across boats, mainland departure terminals and warehouses to help the Catalina Express team serve customers quickly and accurately, even when network connectivity is lost at sea.