Our Commonwealth Games Athlete

Implementation Support Consultant Burty Molia


Going from strength to strength. It’s a cliché, but…

Following on from his success at the 2017 Masters Games, Burty Molia is heading to the Gold Coast to compete in the 2018 Commonwealth Games. Burty, who will be completing in singles, men’s doubles and mixed doubles badminton is hoping to build on his last visit to the Commonwealth Games which were in Melbourne in 2006.

This year, Burty will once again be up against world class players, and while he is not expecting to win any medals, he is hoping to set a high standard for himself and his colleagues and show that age doesn’t really matter. His goal is to get past the first round and see where it goes from there!

His training regime is demanding. He practises on the court at least three days a week, for a minimum of two hours and includes additional cardio workouts. Of course Burty is also  watching his diet. Burty has improved his game and as a mature player, he enjoys the thrill of pushing his limits and improving his technique – especially when competing against younger, more athletic players.

The team at Triquestra is right behind Burty and wishes him every success in the games, and whatever the outcome, we are holding on tight to our bragging rights.


RoyalPay integration opens up mobile payments with weChat and AliPay

Infinity now provides an integration with RoyalPay so Australian businesses can better serve customers from China.

What is RoyalPay?

RoyalPay is a 3rd party cross-border service that lets shoppers from China use payment apps such as AliPay, WeChat Pay or Best Pay to buy products and services in Australia.

With RoyalPay, you receive the full price of any sales up front, however customers can pay over time - making RoyalPay an attractive option. Because RoyalPay assumes any credit or fraud risk, layby issues are eliminated - such as high abandonment rates and the need to honour a reduced sale or discounted price after the layby of a fully-priced item.

RoyalPay supports Australian dollar (AUD) and Chinese yuan (CNY) transactions.

How does it work?

A customer visits your store or business and wishes to buy products or services. At checkout, they show their phone which has a QR code from one of the supported apps. That code is scanned into your Infinity POS, then the customer approves the sale on their phone and everything’s finalised.

To find out more about RoyalPay and how it works with Infinity, contact us.

NRF 2018 recap: the top retail technology trends to watch

Last month, the retail industry descended on New York City for the National Retail Federation’s annual conference. A record-breaking 35,000 retail professionals from all over the globe attended NRF 2018 to learn about the latest retail technology trends and network with their peers.

We reviewed the best wrap-up stories and here’s our summary of the trends that retail’s top commentators believe will make the biggest impact on the industry this year.


Artificial intelligence applications are gaining adoption

All the commentators were clear that artificial intelligence (AI) is absolutely inescapable this year.

Veronika Sonsev from Forbes interviewed seven retail executives, including Charlie Cole, Global Chief eCommerce Officer at Samsonite, who believes 2018 is the year that “artificial intelligence will have its breakthrough moment. More and more retailers will start using it to power various parts of the retail and ecommerce experience.”

She also described how 1-800-Flowers.com is using AI to power conversational interfaces like Alexa, Google Assistant and Facebook Messenger, many of which need no human touch at all.



Here’s more on what senior retailers are aiming for this year: Retail Technology and Marketing Trends on the Rise For 2018


Data is driving retail decisions

Glynn Davis, writing for Retail Systems, said that retailers were focused on sorting out the back-end, where a single view of inventory and customers is now an essential ingredient in the digital transformation process.

Solutions that use data and machine learning for decision-making were prevalent at the show - and most visible with in-store technologies. Kiosks and ‘clienteling’ solutions were widespread and highlighted how the physical store looks set to continue to play a major role in retail.

More on using data for decision-making and the top themes at the show: NRF 2018 Review: Retail’s Big Show


Personalised customer experiences bridge online and offline worlds

It’s clear that personalisation remains a big focal point in 2018. Smart retailers are bridging the gap between the personalised in-store experience and shopping online to engage customers across any channel and drive sales and brand loyalty.


Sonsev added that retailers have worked on improving personalisation for years and quoted Karen Katz, President & CEO of Neiman Marcus, who believes it all comes down to customer experience: “Great customer experience in 2018 will come from blending technology with a more personalised touch. I think the people that can combine technology-powered personalisation with a human will be the winners.”


Customer engagement is key to building brand value

Consumer expectations are constantly being reshaped by advances in technology and customers become frustrated when having to engage with brands that don’t perform to the same level as their best practice competitors.

Deborah Weinswig, writing for Forbes, described some customer engagement solutions on display that struck her as especially useful.

Fellow Robots uses robots to scan in-store inventory and engage customers in new ways - by providing directions to the location of specific products in a store, for example - and also provides store employees with tools for real-time inventory information. Findmine helps customers decide what to wear by acting like a personal stylist and choosing just the right product recommendations from among thousands of items online.

The Top Technology Solutions for Customer Engagement at NRF 2018 Retail's Big Show


Facial recognition is becoming a force

Facial recognition was big news, with many examples being embedded in solutions to make retail and ecommerce more natural, effective and profitable.

Innovative burger restaurant CaliBurger is about to roll-out an AI-enabled self-ordering food kiosk that uses NEC’s NeoFace facial recognition software to identify a customer when they enter the restaurant. It then opens up their loyalty programme on the screen, which contains their preferences and enables them to place an order. The plan is to also accept payments through facial recognition verification.


Unified commerce takes centre stage

Of course, to drive a seamless, personalised experience across all touchpoints during the shopping journey, the move to a unified commerce platform is critical. Mariana Fischbach of Ketner Group, a communications agency specialising in retail, agreed and said that this year unified commerce took centre stage as retailers looked at how to achieve a unified commerce environment.

She said several retailers noted that while they have adopted a few technologies already to create a unified commerce experience, there is still work to be done to bring all the puzzle pieces together. She, alongside other industry insiders, expects that unified commerce will be a top priority for retailers in 2018 and beyond.

More on what retailers are planning in 2018: NRF 2018 Recap: Welcome to the World of Unified Commerce  

What are your priorities this year?

If you’d like to innovate faster and offer a seamless shopping experience across all touchpoints, get in touch. We’d love to chat about Infinity and how it can help you achieve greater agility, faster growth and more control.



Bike Auckland

In the famous words of Freddie Mercury,

“I like to ride my bicycle, I like to ride my bike, I like to ride my bicycle, I like to ride it where I like ….”

February 2018 saw Triquestra enter the Auckland Bike Challenge for the first time. 

The aim? To get as many bums on seats cycling in the month of February. And with it being the warmest Kiwi summer in living memory, we were set up to cycle in some amazing weather.

Auckland Transport has continued to work hard at making Auckland a more bike-friendly city. So, with tyres pumped, seats adjusted, and brakes checked, the Triquestra team was ready to hit the streets and sweat it out!

A third of the business took up the challenge

The result was a total of 997km’s cycled, in turn saving 49kg’s of CO2 entering the atmosphere, and I dare say a few millimetres shaved off waistlines.

There were so many benefits to this challenge: cleaner living, keeping fit and active, a stronger mind and body, fewer cars on our roads and some healthy competition with who could cycle the most, the fastest and the furthest.

The only drawback I can think of was seeing so many of my colleagues in tight, Lycra bike pants … some things cannot be unseen!

Watching the world go by from a bicycle seat will always be one of my favourite pastimes

  • Exposed to the elements and able to take in every sight, smell and sound.
  • It’s one of the most pleasurable forms of transport ever invented. 
  • Ride through the veins and arteries of a city and you will get to know its geography like no motorist can.
  • You can whiz from one side of the city to the other, overtaking $200,000 sports cars stuck in traffic and going nowhere fast.
  • You can park anywhere, it is truly one of the greatest feelings of freedom one can have in a modern city.

Accreditation first for Fiji’s new VAT Monitoring System

The Fiji Revenue and Customs Service (FRCS) has introduced a VAT Monitoring System (VMS) to encourage voluntary tax compliance and collect the revenue that’s due to the government.

Every sales transaction made via a POS or invoicing system must go to an Electronic Fiscal Device (EFD) where the transaction data is captured and digitally verified. If the POS cannot verify the transaction via the device, the transaction cannot be completed. This implementation is happening in supermarkets and pharmacies first then will extend to other retail sectors.


We’re pleased to announce that Infinity is one of the first systems accredited by the FRCS. Here’s more detail about the requirements:

Fiji VAT Monitoring System >>>

If you’re in Fiji and would like to find out more about Infinity, please contact us.


Are you grabbing the attention of Generation Z?


It’s time for the Millennials to move over a bit as Generation Z arrives on retailers’ doorsteps.

As digital natives, those in Generation Z (everyone born after 1995) have grown up in the online universe, where they establish relationships not only with family and friends, but also with brands. Their shopping habits differ from those of older Gen X and Y consumers, and they present new challenges for the retailer.

Generally, Gen Z consumers are known to be a little impatient (thanks to the instant gratification expectations set by the online world), are seamless multi-taskers across devices and apps, have fairly short attention spans, and are quick to change products and services if they’re not up to standard.


Knowing and understanding these unique traits puts you in a good position to offer authentic and successful shopping experiences for this select.

Travelling the path to purchase

Gen Z shoppers tend to take their time making a purchase, with a substantial amount of effort designated to ‘aspirational browsing’, as defined by FITCH, a leading retail and brand consultancy.

This term refers to the gap between seeing and buying, when Gen Z look to connect with a brand and establish a relationship - all prior to their purchase. FITCH’s research found Gen Z consumers have a certain sequence to their shopping experience.

Finding out is when the Z customer identifies potential purchases via social media and the real world, and when the retailer needs to be visible across all touch points online and off.

Browsing is completed online and in-store (most likely with a group of friends), where the Z customer researches prices and collates information. At this point, the retailer needs to be accessible via all channels, and with the right information available.

Decision making involves gathering peer approval for the purchase and tracking prices, with the retailer needing to provide reassurance their brand is the one to choose.

The buying stage is hugely dependent on pricing, and the Gen Z consumer is typically savvy yet cash-poor, meaning they are looking for value and a bargain.

Showing and telling is important in the life of a Gen Zer, especially when a successful purchase is made. This exposure is usually through the various social media platforms, with brands benefiting when they make this a simple process for the customer.


Four ways to sell to gen z

According to the AMP Capital’s report, From A to Gen Z: Shopping with the Future Generation, there are several areas where Generation Z requires a slightly different approach to their older counterparts.

Bricks-and-mortar is still relevant

The research showed 87% of Australian, and 77% of New Zealand Gen Z consumers enjoyed shopping in-store. AMP suggests maximising the in-store experience by making shopping a social event with creative solutions such as Snapchat filters, in-store photo booths and workshops which can be attended with friends.

A unified experience

Gen Z people take the notion of the ‘unified’ shopping experience to the extreme, moving seamlessly between online and in-store when researching and purchasing. They’re also likely to continue researching on-the-spot in-store using a device or kiosk. Therefore, it’s useful for the Gen Z customer to be able to check stock levels online, with 83% saying this feature is definitely a plus in a webstore. Retailers can impress by aligning in-store and online offerings, and having in-store offers which reflect online behaviour.

Be authentic

The Gen Z customer wants their purchase to really mean something, not just to them, but also to the world. Global issues, ethics and sustainability are all important to this group, so they are more likely to purchase from brands that reflect and support their own beliefs. As a retailer, supporting charities and environmental causes give more than just the feel-good factor, it also shows an investment in the future world in which Gen Z consumers will be living.

Gender balance

The Gen Z male is not one to shy away from shopping, unlike the older generations. In fact, the AMP research showed that these men are keen to stay ahead of popular trends, take an equal interest in purchasing online and in-store, and enjoy shopping with friends rather than alone. Almost 60% of male Gen Z shoppers said the in-store welcome and greeting is important to them, so certainly don’t ignore this group of future shoppers.

Connect with your Gen Z shoppers right now

The Infinity unified commerce platform centralises your customer and inventory data so you’re ready to provide the shopping experience Gen Zers are looking for:

  • Allocate inventory in real time based on demand for a new product, the change in retail season or geographic location. This inventory optimisation helps you increase revenue and maximise sales opportunities.
  • Share inventory details with customers in real time so they can see which stores carry the item they want, then purchase by either visiting a store, ordering online or using a click-and-collect combination.
  • Infinity gives you a single view of customer data that’s viewable online and at each POS. So you can create personalised offers and loyalty experiences based on what they almost bought, what they purchased in the past and what they might like to try. And greet them online and in-store in a more personal fashion.

For more ideas on creating a superior customer experience for all age groups, find inspiration here.

A flexible platform for all your various customer needs

Disruptor or disrupted? Accelerate your business innovation

The business of retail is going through massive change due to the influence of disruptors like...




These innovators have forever altered how consumers expect to shop with retailers and how retailers get their products into shoppers’ hands.

By providing a compelling mix of convenience, speed, affordability and variety, consumers now view them as the ‘new normal’. Disruptors continually broaden their services beyond their original offering. They create tiered options that incentivise customers to take advantage of new benefits. And they anticipate and then shape consumer behaviour.

They’ve done this by creating a new retail ecosystem built with a seamless combination of physical and digital channels, complemented by an array of engaging customer experiences.

For example, Amazon’s one-touch Dash Wand is a handheld device with a speaker, microphone and barcode scanner. It’s primarily designed as a grocery scanner - you can either tell it to order an item or scan a barcode to automatically add the item to your Amazon cart - but it also controls your smart home devices so you can turn on the lights, lock the doors, set the temperature and more.


Familiar home appliances are a new focus of innovation. Samsung’s smart fridge has a large LED touchscreen that allows family members to share messages, photos and calendars, and an internal camera that lets them view the fridge’s contents and take images of products to add to shopping lists and order online.

Smart Home Device Adoption Rates

Adoption of these types of digital devices is rising quickly, with research by Accenture revealing that nearly two-thirds of consumers intend to purchase a connected home device by 2019. And with ownership of wearable technology expected to jump from an estimated 325 million in 2016 to over 830 million in 2020, disruptors are fast creating new wearable apps, QR codes and shopping carts to facilitate retail transactions and increase conversion rates.

Beacon technology - small, wireless devices that transmit Bluetooth signals to nearby smartphones - is another way bricks and mortar retailers are digitising and customising in-store experiences. When a customer walks into a store with a Bluetooth-enabled phone and the right app, the store can send an offer, discount or recommendation to the customer’s phone via the beacon. These offers can be based on past in-store purchases or what someone browsed online. And it works - research by beacon platform Swirl found that over the 2016 holiday season, beacon marketing programmes had a significant impact on driving traffic into stores, with one mall-based specialty retailer seeing a 41% increase in average basket size.


Amazon continues to forge new ways to take its online world to the physical world. It’s latest initiative is Amazon Go, an ambitious retail concept that uses artificial intelligence (AI), sensors and other technology to create a store with no checkouts. The first store opened in Seattle this month. Customers use the Amazon Go app to enter the store, take the products they want and leave. Shortly after, Amazon charges their account and sends a receipt.

So how can retailers innovate to survive?

The consistent theme underpinning all these bold strategies is the creation of a holistic, immersive, seamless and personalised brand experience for consumers across all channels and touchpoints.

However, the challenge for most retailers is that their systems are often in silos that have been built up organically over many years and rely on manual processes and complex dependencies. Integrating these legacy systems with modern technologies to create new customer experiences can be difficult, expensive and slow, increasing the risk of unsatisfied customers, rising costs and lost revenue.

To survive and thrive in this new retail ecosystem, you need to increase your agility in launching new customer experiences, optimising your supply chain, and adding new channels and revenue streams.  


The consistent theme underpinning all these bold strategies is the creation of a holistic, immersive, seamless and personalised brand experience for consumers across all channels and touchpoints.

However, the challenge for most retailers is that their systems are often in silos that have been built up organically over many years and rely on manual processes and complex dependencies. Integrating these legacy systems with modern technologies to create new customer experiences can be difficult, expensive and slow, increasing the risk of unsatisfied customers, rising costs and lost revenue.

To survive and thrive in this new retail ecosystem, you need to increase your agility in launching new customer experiences, optimising your supply chain, and adding new channels and revenue streams.


That means you’ll need to build capabilities in three key areas:

  1. Centralise your data and transactions for one version of truth

    A unified commerce platform is your foundation for delivering innovative and holistic real-time customer experiences. It bypasses the limitations of omnichannel by linking internal channel silos and letting you easily share data and services across all areas.

    With one platform, you gain a single source of truth with real-time visibility of your customer, inventory and fulfilment data. A unified commerce architecture also simplifies integration so there’s no need for duplication and manual intervention.

  2. Connect systems to create new experiences

    A retail platform enables truly innovative customer experiences by enabling new systems to be added and frequently changed. By using APIs, you can innovate directly on the platform to create and deploy new apps, services, channels and devices. So you can act quickly, easily and more securely – all for less cost.

    You can tie together different online and offline channels to launch new services that give customers the best of both worlds, such as ‘endless aisle’ fulfilment which gives in-store customers the ability to order products - even when those items are out of stock at the store - and get them delivered to the address of their choice.

    And the best customer experiences are not provided in isolation. Infinity’s APIs are designed not only as ‘dumb’ data interfaces but also to make functionality available to other external systems. By exposing functions to third parties via APIs, you can create innovative new experiences faster and more cost effectively.

  3. Increase agility to get to market faster

    Agile methodologies involve new values, principles, practices and benefits and are key to innovation in rapidly changing environments.

    Once the domain of software development teams looking to speed up their new and updated software delivery, agile methodologies are collaborative, with cross-functional teams set up to encourage communication between business owners and IT. The agile theory and practice are spreading across organisations and being applied to strategy, leadership, operations, marketing and more.

Become a disruptor, not the disrupted

Now’s the time to develop the flexibility and agility you need to stay ahead of your consumers’ changing needs and ensure you’re one of the disruptors, not the disrupted.

To find out how Infinity can help you develop the agility to innovate, get in touch. We’re keen to chat and discuss how we can support you to build a seamless blend of physical, digital and complementary customer experiences.

The Infinity Unified Commerce Platform

Connect with customers emotionally and rationally, or get left behind

Customer loyalty is the most important factor for today’s business success.

By showing customers you really value them, you can increase retention and boost sales and profits.


But at a time when consumer expectations are higher than ever and it’s more and more difficult to outpace and outsmart the competition (let alone deal with Amazon’s move down under), how do you foster loyalty so that you’re not left behind?

Building loyalty requires a mix of emotional and rational factors that enable you to connect and build relationships with customers across all your channels and communications.

Most companies focus on rational loyalty factors to build value for customers at each step of the buying journey. However, HBR found that the most effective way to maximise customer value is to move beyond mere customer satisfaction and connect with customers at an emotional level by tapping into their fundamental motivations and fulfilling their deep, often unspoken emotional needs.

The payoff can be huge. Emotionally connected customers are more than twice as valuable as highly satisfied customers. They buy more of your products and services, visit you more often, exhibit less price sensitivity, pay more attention to your communications, follow your advice, and recommend you more – everything you want them to do.

"So what are the emotional and rational factors you need to focus on, and how can technology help?"

Rational loyalty: ‘I’m getting value’

Despite the power of emotional drivers, rational value remains the starting point for building loyalty. You first have to meet each customer’s very logical need for price and product.


Offer the best price

Price still matters. Years of slow economic growth have made consumers less loyal and more price sensitive, and affordability is now a major driver for purchasing choices across every age group and income band. In a PWC survey, price trumped all other influencers of shopper behaviour, with 60 percent saying they chose a favourite retailer because the price was right.

Here’s how: When inventory is your biggest cost, lowering that cost lets you lower price without reducing margin. With Infinity’s inventory management system you can optimise your inventory by tracking best sellers as well as slow-moving items to ensure you’ve got the right inventory available in each channel, without carrying the cost of overstocking. And with Infinity analytics you can forecast demand and trends, and better plan inventory levels to free up capital.


Deliver anywhere, anytime

Today customers expect you to get their purchases to them when and where they prefer. They want faster and cheaper deliveries, including on-demand or same-day, sometimes with a window of delivery of only a few hours. This puts huge pressure on fulfilment to get orders turned around on a faster scale and pace than ever before.

Here’s how you can meet demand and lower cost: With Infinity’s unified commerce platform you can choose the logistics and fulfilment options that are best for customers and most profitable for you. That includes offering ‘click-and-collect’ or ‘store-to-door’. You can also offer ‘endless aisle’ fulfilment that lets your staff sell items that are out of stock at the store. The customer can order any product they want and get it delivered to the address of their choice, whether it’s their home or office, another store, warehouse-to-door or even manufacturer-to-door.


Make the most of your points programme

When it comes to loyalty programmes, points are a valuable currency. Many people like working towards a goal and will change their purchasing behaviours to accumulate and redeem points. And when individuals have accrued a currency they are much more motivated to use it, spurring repeat visits and spending a whopping 67 percent more than new customers.

Here’s how to increase that ‘currency’ for customers: Infinity Loyalty lets you easily set up a points-based loyalty programme. Frequent customers can earn points which they redeem for some type of reward, such as a credit, free product, discount or personalised experience. By viewing your customers’ purchase and browsing data, you can work out which customers are motivated by points, and which aren’t, and develop relevant rewards and promotions.


Let customers shop where, when and how they want

People now expect to shop whenever they feel like it, at any time and place, using their most convenient channel. Customer expectations have also been reshaped by the digital retail experience, with two-thirds of retailers saying they need to improve their customer experience. However, legacy technology can make moving forward difficult.

Here’s how a platform changes things: Unified commerce platforms (like Infinity) provide a hub for your channels, centralising customer and inventory data and transactions in near real time. Every channel interacts with the centralised platform so all data stays in sync across websites, apps, stores, call centres and mobile devices. The order management system is key as it provides order visibility across channels and ensures consistent and accurate stock, customer, purchase history and loyalty information in any channel.

Emotional loyalty: I feel valued

These are the experiences that put your brand top of mind before any of your competitors by making customers feel valued.

fashion-portrait-joy-film copy.jpg

Offer delight as well as satisfaction

Loyalty programmes and purchase histories can tell you the products an individual customer buys, how often they buy and when they buy. That lets you identify complementary products or services which can be turned into unexpected advice that customers may not have thought of themselves. However, many retailers fail to take advantage of this information to create meaningful experiences that genuinely surprise and delight their loyal customers.

Here’s how you can do it: Infinity’s analytics capability includes sophisticated recommendation algorithms that identify opportunities to create customer experiences that directly drive increased emotional connection and, as a result, greater customer value and financial returns. If you’re a fashion retailer, for instance, you can invite loyal customers to a VIP launch of a brand’s new season based on past purchases of that brand. Wine shops can host events for connoisseurs: “Because you’ve purchased Central Otago Pinot Noir in the past, I’d like to invite you to a tasting of special wines from Burgundy.”

Good analytics can even provide answers to latent customer concerns, whether voiced or not. Air New Zealand’s app lets users book flights, check in or view their Airpoints. But the one feature that has received an extraordinary amount of love from users is the ability to pre-order your coffee and pick it up in the Koru Lounge. The airline had customers arriving in the lounge without much time and needing to wait for a coffee, so asked itself ‘how could we make that easier?’


Reward your customers

Today customers interact with brands across different channels and expect to be recognised no matter whether they walk into a store or phone your call centre. Research by Accenture found that 75 percent of consumers are more likely to buy from a retailer that recognises them by name, knows their purchase history or recommends options based on past purchases.

Here’s what you can do: Implement a fully integrated loyalty programme that gives you a 360 degree view of your customers. With Infinity customer management you can develop more meaningful relationships via offers that are timely, relevant and compelling. Whether your staff or the customer enters their details in-store or online, you’ll be able to recognise them consistently and offer personalised recommendations and suggestions for products they might be interested in.


Match your in-store and digital experiences

People want physical stores to know them as well as eCommerce stores. That means stores now need to combine two worlds – the sensory, physical experience (such as touching merchandise and talking with knowledgeable staff), with the personalised experience common in the digital world. This merger can be challenging because it requires collaboration between siloed areas of the organisation.

Here’s what you can do: Infinity Unified Commerce gives you the freedom to design and implement new in-store customer service technologies and experiences that match (or even exceed) your digital offerings. Develop apps that let your customers use their mobile phones in-store to self-checkout, locate products, find their real-time order status or even interact with chatbots to gather product information or get personal recommendations. These services give stores an advantage as they add a tactile experience and human factor that is not available in a pure eCommerce environment.

How will you create value?

Creating loyal customers is critical, but the complexity and constant change can easily overwhelm you, as the numbers of channels and interactions multiply.

Build your customer loyalty by focusing on the rational and emotional connections you want to create, and investing in the systems that support and drive these connections.

When done well, experiences that seamlessly straddle both rational and emotional factors will improve sales and retention and make your customers feel you really value them.

The Infinity Unified Commerce Platform

Infinity release

We’re always making Infinity better and this latest release includes API enhancements, new reports and new inventory capabilities to improve the experience you offer your customers. Find out more below, or

Infinity is a modular platform and you may require additional components or licencing to access some functionality.



  • Support for automated inventory sourcing, so store users just need to create the order and Infinity can determine the optimal inventory source from which to fulfil.


  • Support now for SQL 2016 SP 1 and SQL 2017: Deploy with the latest and greatest Microsoft databases.


  • More cluster enhancements:
    • Restrict branch transfers to branches within its own cluster
    • Manage users by cluster
    • Drill down by cluster


Master data

  • Create, search, update and delete
    • Suppliers
    • People
    • Sites
    • Product hierarchy
  • Search
    • Products
    • Alternate products / barcodes
    • Custom fields

Static data

  • Get inventory by site, by product or by product list
    • On hand
    • On order
    • Allocated
    • Available
  • Loyalty
  • Program membership
  • Available offers and rewards


  • Cart / Basket
    • Pricing calculation and validation
    • Product
    • Site
    • People
  • Create and update
    • Quotes
    • Orders
    • Sales in voices
  • Cancel
    • Orders
    • Order lines
    • Quotes
  • Place order deposit and payment
  • Mark order as dispatched and generate an invoice


  • New promotional effectiveness report for rules based pricing: Analyse how products performed in a promotion so you can make them even more effective in the future.

Performance optimisation

  • These reports now run even faster
    • Stock Movement Summary
    • Product Performance
    • Sales and Gross Net Profitability Report
    • Rules Based Pricing Audit
  • You can limit customer search at POS to the customers’ home branch to optimise search speed.


  • New weigh scale integration: Support for CAS PD-II rs232
  • Upgrade to Forecourt integration for Enabler version 4: compatible with the latest release of Enabler


Infinity now has accredited integration with Fiji’s Tax Core to meet new local legislation requiring digital verification of each transaction within supermarkets and pharmacies.


Get ahead of your fuel competition with Infinity and Enabler

We’re pleased to announce the Infinity upgrade to support Enabler version 4, forecourt controller.

The new Enabler release features:

  • Management and configuration that’s 100% web-based and fully compatible with multiple browsers, platforms and devices
  • Local browser language support which means that the interface can be used in different languages without the need to manually switch configurations
  • GUI control for tank levels (.NET WPF)
  • Added access control and security for Forecourt API
  • Support for Windows 10, 8.1 and Windows Server 2012
  • Full compatibility with all Enabler Hardware

Together, Infinity and Enabler help you authorise, pause, stop, lock and unlock pumps, set prices and view fuel delivery data - all from your Infinity POS system.

If you want to drive greater convenience for your fuel and convenience customers