We thank everyone who used Check In and hope you found it valuable. If there’s a need for contact tracing in the future, we may start it up and let you know it’s available once again.
Infinity is a modular platform and you may need additional components or licencing to access some functionality.
Optimise fulfilment sources in conjunction with endless aisle
If you offer customers ‘endless aisle’, they can see and purchase any item in your inventory and choose how that item is fulfilled. The Infinity Catalogue API automates the selection of the fulfilment source.
For example, if a customer wants to buy three items, the API determines the fulfilment options that are available for those goods – whether that’s in-store, click-and-collect, ship-from-store or any other methods you offer. Staff can see these options on the POS and customers can see them on your website.
When the customer makes their selection, the API can receive the longitude and latitude of the delivery location, apply optimisation logic and pre-set rules, and then determine the best location(s) to fulfil the order from for the lowest cost or fastest speed.
Having the API make the decision for the website or store staff saves time, reduces manual error, eliminates the need to perform this function within the eCommerce site, and gets the fulfilment process started for the customer even faster.
New templates let you create loyalty offers more easily
The new Loyalty Offer Templates API lets you pre-define sets of promotional offers that can be reused for multiple campaigns and lists of customers. It’s a faster way for external marketing automation systems to create multiple offers because they can now use one request to add an offer for multiple customers, instead of adding one customer request per offer.
For example, as a fuel retailer, you can create a template to offer a 10 cent per litre discount and a free drink to all customers who sign up to your loyalty program in July – all in a single API call. Or an apparel or homeware retailer could offer their top tier loyalty members a 20% discount off three specific products during July.
Now you can be more targeted with the fuel discounts you offer
There are new cumulative and exclusive rule types in the Loyalty Fuel CPL Discounts API. If you set an ‘exclusive’ rule type, it will be executed instead of any other cents per litre rules that are in place. A ‘cumulative’ rule type means that a customer will get a discount on top of the standard or promotional discount.
For example, if you want to give additional discounts to a group of high value customers, you can offer 10 CPL instead of their standard 6 CPL. Or you can add 10 CPL to the 6 CPL and see which has better uptake.
These rules can help you test offers, surprise and delight customers with additional discounts, and see if you can keep customers who might churn from buying their fuel elsewhere.
Now you can track why you didn’t win a quote
A new ‘lost quote reason’ type has been added so you can track and examine why you might have lost quotes to competitors or for other reasons.
Receipt screen enhancements give you more flexibility to see what you want
We’ve improved the receipt screen so you can now order results by supplier product code when you receipt purchase orders that are matched to invoices and stock transfers. You can also highlight completed lines when receipting purchase orders.
You can now configure the stocktake report to include or leave out child items
This new feature means you can include all child items, only child items that are counted, or no child items – giving you better control over your stocktake report details. For example, if you purchase boxes of wine, you can choose to include details of bottles sold individually in the stocktake report, or just the boxes in which they were purchased.
Now it’s quicker to reprint receipts
POS operators can now select multiple receipts and print them all. They can search back through transactions by date, customer name or POS station. So if you want to reprint one customer’s receipts for a month, it’s now easy to do.
For fuel retailers: Customers can now see how much they’re saving when they pay
If you have a pole display at checkout, customers will be able to see how much their fuel discount is saving them because transactions can now be configured to show the amount saved as well as the amount to pay.
Infinity ETL now supports kitset data
If you sell kitsets – one item that’s made up of other items – you can now maintain those kitset products in Excel and then import and export that data into Infinity via ETL.
New multiple transaction report can help prevent fraud
A new Fuel CPL Multiple Transaction Report can help you identify potentially fraudulent loyalty transactions. By being able to see a transaction count by loyalty card, you can spot cards that have unusually high usage. A use case could be if a staff member adds their loyalty card number to customer transactions in an attempt to gain more loyalty points for themselves.
Passwords can now be reset at back office and head office
Now store managers as well as head office staff can reset passwords for themselves and store staff. It’s a time-saving feature that helps everyone work more efficiently.
Add your company logo to Infinity POS
Now you can add your logo to your Infinity POS login and lock screens. Just place your images into the InfinityPOS folder named as logo_login.jpg/bmp and logo_lock.jpg/bmp.
Our people are working both on-site in our office and from home, serving our clients remotely.
Our updated health and safety policies include limiting the number of people on-site at any one time, implementing strict hygiene practices and contact tracing for everyone.
While business air travel remains suspended during Level 2, our people can now attend external meetings if they feel comfortable to do so, and you are welcome to visit our office. We’ll continue to make the most of videoconferencing platforms to meet and collaborate with you, and all Triquestra meetings will include the option to join remotely.
We’ll re-evaluate our approach when the Government reviews Alert Level 2 on Monday 25 May.
We’ll continue to keep you updated on our operations and ways we are helping retailers create new omnichannel experiences that meet the emerging needs of customers.
Thanks again for your continued support and collaboration. We look forward to seeing some of you in the not-too-distant future!
At the beginning of New Zealand’s COVID-19 Level 4 lockdown, liquor stores closed because they weren’t deemed an essential service right away. That didn’t stop the Liquorland and Triquestra teams from working together immediately to get a tuned up click-and-collect service ready for reopening in Level 3.
Brett O’Hanlon, Liquorland’s Finance and IT Manager says, “We had new click-and-collect functionality built, tested and running within a week to make sure that everything would be as efficient and contactless as possible for store staff and customers.”
Infinity’s flexibility and the collaborative effort has resulted in a click-and-collect process that’s delighting franchisees and customers alike. And the quick action has transformed click-and-collect from the smallest Liquorland ‘store’ to helping run the turnover of around 129 stores.
Nutrien Ag Solutions has a goal of being Australia’s ag retailer of the future and is committed to creating a consistent brand experience to meet the changing needs of customers, with a focus on digital solutions and ecommerce initiatives that support its network of stores and growers.
Formed from the merger of the Landmark and Ruralco businesses in late 2019, Nutrien Ag Solutions is a subsidiary of Nutrien, the world’s largest provider of crop inputs and services. The combined operation has a network of 290 corporate-owned stores, 165 joint ventures and other retail, plus 320 independent rural supplies retailers and a suite of other businesses.
Triquestra’s Infinity unified commerce platform will be Nutrien Ag Solutions’ point of sale system in all of its retail stores across Australia.
Nutrien will benefit from a modern retail management system that will keep pace with shifting customer expectations and new technologies, and offer the flexibility to quickly add new stores, channels and touchpoints when needed. Infinity will integrate with Nutrien’s other technology solutions, including SAP ERP.
Contact us and see how a unified commerce platform can help you merge physical and digital channels to deliver the safe, convenient and localised services consumers now expect.
Our support and escalation processes remain unchanged. Our team will meet and collaborate with you using video conferencing, phone calls and the usual workplace productivity tools.
We’ll review this decision when Alert Level 3 is re-evaluated on 11 May.
We’re committed to doing everything we can to support and help our clients and partners adapt their businesses for this changing environment. Over the past few weeks, we’ve seen a sharp migration to digital channels and a new focus on contactless retail.
To help our clients prepare for possible contact tracing requirements, we’ve developed a new contactless ‘check in’ tool. It’s free to use and lets them track who has visited stores in case this becomes a requirement of the government. Currently available for Australian and New Zealand retailers, data is stored securely in the cloud. Read the blog post or or talk to us for more information.
We’re helping clients boost their ecommerce capability and meet rising demand for contactless fulfilment options like click-and-collect, store-to-door and kerbside pickup. (Here are the top three things for retailers to consider when thinking of introducing or improving a click-and-collect service.)
We’ll continue to keep you updated on our operations as the situation changes and new ways we’re helping retailers accelerate their ability to meet the emerging needs of future customers.
Stay safe, and thank you for your continued support and collaboration.
It’s easy:
Register store locations within the Infinity Check In website
Download an A4 poster to print and display.
When a customer arrives, they use their phone to scan the QR code, or enter the store’s ID and their contact details at the web address on the poster. Or staff can enter the customer’s information on a phone or tablet.
You’ll own the Infinity Check In data which will be stored securely in the cloud.
And if Infinity Check In proves to be useful, we’ll develop it further. We’d love your feedback.
Here’s the link to Infinity Check In so you can start using it: checkin.infinityrms.com.
Please contact us with any questions or feedback.
Update on Triquestra’s response to COVID-19: 23 March 2020
From this Tuesday, all Triquestra people will be working from home, and all face-to-face external meetings are not permitted until further notice.
Over the past week, we successfully tested our business continuity plan and trialled remote working at scale. We are closely following the guidance from the New Zealand government and Ministry of Health, and regularly communicating travel restrictions and precautionary measures with our people.
For more details on the policies we have put in place, see our earlier COVID-19 update here
Communication and collaboration remain very important, and our team will continue to work and engage with you using digital communication methods such as video conferencing or phone calls. Our support and escalation processes are unchanged.
We remain absolutely committed to doing everything we possibly can to help minimise the impact of this crisis on you and your business.
I will continue to update you on the steps we are taking as the situation develops.
If there is anything that we can do to support your business during this challenging time, please contact me, your Account Manager or normal Triquestra contact.
Stay safe, and thank you for your continued support and collaboration.
Chief Executive
Our highest priority is the health and safety of our people, customers and partners.
We are acting to support the global effort to contain the spread of the virus and ensure that any disruption to our service is minimised.
We are ensuring that our team and visitors are supported with clear health and hygiene policies designed to keep our workplace safe, including no handshakes, social distancing and regular washing of hands.
We have provided our team with information to help prevent the spread of the virus, as well as the actions they should take if they are ill or demonstrate the symptoms of COVID-19.
All international and domestic business air travel is suspended.
As per the government regulation, self-isolation is required for any of our people following international air travel.
Any of our people returning from personal domestic air travel must work from home for 14 days, with secure remote working options in place. We have strongly encouraged people to postpone all non-essential personal travel.
All Triquestra meetings will include the option to join remotely. Our people can attend external meetings if they feel comfortable to do so, and you are welcome to visit our office – please contact us in advance so we can advise you on our policy for this.
As a digital business, supporting international customers and using great collaboration tools, we’re already well prepared for remote working and minimising any disruption to our service if a nationwide or partial lockdown is required. Our support and escalation processes are unchanged.
Our Leadership Team and specially established Response Team are actively monitoring the status of the pandemic to ensure that our business continuity plans continue to deliver uninterrupted services and support.
We have reviewed and updated our business continuity plan for the risks specific to this pandemic.
We are initiating a communications plan to keep our people, customers and partners informed.
We have reviewed, updated and published COVID-19 response policies for key business functions such as health and wellbeing, travel, remote working, flexible hours, meetings and leave.
Remote working has been rolled out to every employee. We are running trials to test the effectiveness of remote working at scale and have given all our people the option of working from home.
We are absolutely committed to doing everything we possibly can to help minimise the impact of this crisis on our people, customers and partners.
We are continuously and closely monitoring the guidance from the New Zealand and Australian Governments and Ministries of Health, and I will continue to share information as updates become available.
Chief Executive
“A lot of established retailers are struggling with legacy systems and have bolted on solutions for the digital space that don’t easily integrate. The reason unified commerce resonated with me is that it focuses on having one core platform to do the heavy lifting and having a single source of truth to manage the customer data, inventory and order orchestration. Rather than relying on too many systems to push and pull data everywhere.”
This is how Shane Lenton, Cue Clothing’s CIO and number 8 on 2020’s Australia CIO50, described the Infinity unified commerce platform. Infinity’s single view of inventory and customer has helped Cue launch many inventive, connected and personalised experiences that delight customers, build loyalty, drive growth and improve profitability.
If your retail management system has been built up organically and relies on complex dependencies, you’ll know how difficult, slow and expensive it can be to integrate with modern technologies and create new customer experiences.
A unified commerce platform can take that pain away. It bypasses the limitations of legacy and omnichannel systems by linking internal channel silos and letting you easily share data and services across all areas.
With one platform, you gain the single source of truth that gives you real-time visibility of your customer, inventory and fulfilment data across all your stores and channels.
Combine Infinity’s data accessibility with its open platform, integrations and APIs, and you can offer customers the easy purchase, convenient delivery, and stress-free return options they want while recognising and rewarding the shopping they do with you. Here’s how:
Infinity lets you consolidate your inventory from all locations – warehouse, individual store, on order – and make it available for customers to buy anywhere, at any time by website, app, store or via your call centre. You’ll increase margins while reducing your inventory holding.
When your data is unified, you can offer a range of fulfilment options no matter what channel an order comes in from. Click-and-collect, store-to-door delivery, drop shipping and ‘endless aisle’ fulfilment are all possible. You choose what’s best for customers and most profitable for you.
With Infinity’s simple and cost effective returns capability, you can manage the entire process including return payment transactions, price validation, inventory re-allocations, notifications and customer record updating.
Whether a staff member or a customer enters the customer’s details into your system or loyalty program in-store or online, that information is captured and stored in one place so you can recognise them consistently wherever they shop with you. Using that data and Infinity’s loyalty capabilities, you’ll know which customers are most profitable and what their preferences are. Store teams can see this information as well to offer personalised service and encourage conversion at point of sale.
If you want to expand your ability to offer a seamless blend of physical and digital customer experiences, it’s time to unify your data. Contact us to get started now.
For more on unified commerce and why it’s the future of retail, download this free ebook.
Unified commerce is the term used for a retail software system which connects all your inventory and customer data to all your online, in-store and mobile sales channels.
Use our extensive resources to learn more.
