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Your customers want an easy purchase process, convenient, contactless delivery and collection options, and stress-free returns. To offer the customer experience that will keep them shopping with you, you need a single view of inventory and the ability to fulfil orders from anywhere within your business.
The Infinity unified commerce platform gives you this combined power so you’re no longer limited to centralised fulfilment from your warehouse or distribution centre. Instead, you can build a fulfilment strategy that offers customers many options while reducing your inventory holdings and delivery costs.
When you use Infinity, your inventory, order and customer data is unified. So when an order comes in from any channel – in-store, online, over the phone, or in the field – Infinity can automatically determine the best way for that order to be fulfilled based on a standard set of rules, or your business’ specific circumstances.
That means you can combine all the fulfilment options you have at your disposal to give customers choice and meet any contactless requirements. Once they’re in place, these options will continue to benefit your business.
Shipping store-to-door turns each store into a mini distribution centre. Staff can pick and pack items for online orders or for sales from other stores that don’t have an item on-hand. Store-to-door is very effective if you’ve got a large, geographically dispersed store network. That’s because delivery from a centralised or even regional warehouse can often take longer and cost more than it would from a nearby store.
If you sell items that you don’t necessarily hold in your warehouse or stores, you can simultaneously take and place a customer’s order with your supplier and organise delivery of the order direct to the customer’s selected location. Drop shipping is attractive because it speeds up delivery and improves cash flow since you don’t own or store the stock.
When you offer click-and-collect, customers can choose where they’d like to pick up their purchase. It’s perfect for online orders right now and when an item isn’t available at the store a customer is shopping in.
In the past, if an item wasn’t in stock in a store, there was a good chance you’d lose the sale. Even if you offered to transfer the item from another store, in most cases customers wouldn’t come back to get it.
As standard, Infinity will suggest the most cost-effective delivery methods by finding the nearest inventory location and minimising the number of deliveries required.
You can also set specific rules with Infinity’s flexible framework. By integrating with third party APIs or a transport management system, you can set fulfil criteria that accounts for:
Infinity includes a dashboard that lets your head office team monitor the status of all orders and take action to be sure customers have an excellent experience. For example, if a customer changes their mind about their delivery method or an item is no longer available, you can choose a different location from which to deliver the item.
We’d love to show you everything that’s possible when Infinity optimises fulfilment, delivery and distribution for you.
We’ve taken all the power of Infinity’s point of sale, inventory, order, customer and analytics retail software and put it on an open platform.
Discover everything you need to launch, manage, and scale your business.
Unified commerce is the term used for a retail software system which connects all your inventory and customer data to all your online, in-store and mobile sales channels.
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