As the global COVID-19 pandemic evolves, I wanted to share with you some important information about the steps we are taking.
Our highest priority is the health and safety of our people, customers and partners.
We are acting to support the global effort to contain the spread of the virus and ensure that any disruption to our service is minimised.
Support for our people, customers and partners
We are ensuring that our team and visitors are supported with clear health and hygiene policies designed to keep our workplace safe, including no handshakes, social distancing and regular washing of hands.
We have provided our team with information to help prevent the spread of the virus, as well as the actions they should take if they are ill or demonstrate the symptoms of COVID-19.
All international and domestic business air travel is suspended.
As per the government regulation, self-isolation is required for any of our people following international air travel.
Any of our people returning from personal domestic air travel must work from home for 14 days, with secure remote working options in place. We have strongly encouraged people to postpone all non-essential personal travel.
All Triquestra meetings will include the option to join remotely. Our people can attend external meetings if they feel comfortable to do so, and you are welcome to visit our office – please contact us in advance so we can advise you on our policy for this.
Open for business
As a digital business, supporting international customers and using great collaboration tools, we’re already well prepared for remote working and minimising any disruption to our service if a nationwide or partial lockdown is required. Our support and escalation processes are unchanged.
Our Leadership Team and specially established Response Team are actively monitoring the status of the pandemic to ensure that our business continuity plans continue to deliver uninterrupted services and support.
We have reviewed and updated our business continuity plan for the risks specific to this pandemic.
We are initiating a communications plan to keep our people, customers and partners informed.
We have reviewed, updated and published COVID-19 response policies for key business functions such as health and wellbeing, travel, remote working, flexible hours, meetings and leave.
Remote working has been rolled out to every employee. We are running trials to test the effectiveness of remote working at scale and have given all our people the option of working from home.
Further updates
We are absolutely committed to doing everything we possibly can to help minimise the impact of this crisis on our people, customers and partners.
We are continuously and closely monitoring the guidance from the New Zealand and Australian Governments and Ministries of Health, and I will continue to share information as updates become available.
Stay safe, and thank you for your continued support and collaboration.
Kelly Brown
Chief Executive
