Unified Commerce

Proving the business case for unified commerce: it’s all in this new ebook

Proving the business case for unified commerce: it’s all in this new ebook

It’s an exciting time to be in retail. Customers are loving personalised shopping experiences that go beyond product and price. New technologies are letting retailers launch new purchase and fulfilment options faster than ever. The convergence of physical, online and mobile channels is putting the same data in the hands of customers and sales staff from any device.

NRF 2018 recap: the top retail technology trends to watch

NRF 2018 recap: the top retail technology trends to watch

Last month, the retail industry descended on New York City for the National Retail Federation’s annual conference. A record-breaking 35,000 retail professionals from all over the globe attended NRF 2018 to learn about the latest retail technology trends and network with their peers.

Unified commerce vs omnichannel: what’s the difference and what does it mean for your business?

Unified commerce vs omnichannel: what’s the difference and what does it mean for your business?

When it comes to retail management, the concept of ‘unified commerce’ is elbowing ‘omnichannel’ out of the picture.
For over a decade, omnichannel linked together various digital and physical channels to make sure that the customer experience was seamless.

Cue launches 3-hour online and store-to-door delivery with Infinity

Cue launches 3-hour online and store-to-door delivery with Infinity

Australian Financial Review reports Cue now offers free three-hour delivery throughout Australia.
This move helps Cue offer a quicker, more personalised experience and gives the company an advantage over retailers who don’t have physical stores.

Christmas 2017 - is it all online this year?

Christmas 2017 - is it all online this year?

As we move at an alarming pace towards the busiest of retail seasons, we’re led to believe that this Christmas everyone will be doing all of their shopping online and offshore. The arrival of Amazon down under also casts a shadow over retailers’ Christmas cheer, but will it really dampen shoppers’ ‘shop local’ spirit?

From omnichannel to unified commerce: a platform for lasting customer relationships

From omnichannel to unified commerce: a platform for lasting customer relationships

For some time, people have had a lot of different ways to buy. They can still go into a physical store but can also choose to shop via their laptop, phone, a customer service or mobilesales rep, kiosk or shoppable screen, mail order, or even social media.