Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity and create a differentiated omnichannel customer experience.
Infinity is a modular platform and you may need additional components or licensing to access some functionality.
INFINITY API
Seamlessly create and update item details in bulk
We’ve made creating and updating stock items in bulk using APIs more seamless and cost-effective. Product dimensions are now supported, as are kitsets and custom product options, meaning you can update a wider range of granular item detail without having to drown in complex spreadsheets.
You can also retrieve and update site-specific variations for a master product and update site-specific item configurations.
Take the hassle out of processing cancelled orders
You’ll no longer have to waste effort doing a manual refund at the POS when a customer cancels an online order. Instead, cancelled lines can now be handled automatically via the Infinity Sales Order API, saving you time and streamlining the process.
INVENTORY
Easily find the right supplier when entering invoices
If you have to enter invoice details manually after goods have arrived, you’ll now be able to find the right supplier much more quickly and easily, instead of having to search through a list that includes suppliers you no longer use.
CUSTOMER AND LOYALTY
Protect against fraud when using epay digital gift cards
If you’re a New Zealand retailer who uses epay gift cards in conjunction with Infinity, you can now offer your customers the flexibility of using either plastic or digital cards.
To make the move to digital cards more secure, we’ve implemented a layer of fraud protection by allowing you to define the digital cards that can be scanned at the POS. If a customer scans a card that isn’t on your permitted list, then it needs to be swiped on the magnetic reader instead. And as an added layer of protection, a PIN needs to be entered when a card that is on your permitted list is scanned during balance enquiries and redemptions.
PRICING AND PROMOTIONS
Offer ‘spend more, save more’ discounts
Offering customers discounts based on the total value of a transaction is a great way to reward their decision to shop with you. Our new total sale discounts let you scale your promotion, meaning the more a customer spends the greater the reward.
You can decide which customer types to includes in the promotion, how long you want a promotion to run, which products you want to include and whether you want to reward customers with a dollar-off or a percentage-off discount, giving you flexibility over how the reward is designed and delivered.
REPORTS AND ANALYTICS
Easily customise point of sale documents
Customising point of sale documentation is an effective way to communicate both your brand and the vital information your need to give to customers. We’ve made it easier to get those essential documents just right by introducing an integration with FastReport.
Using standard templates, you can customise your customer order and tax invoice layouts to easily add logos, QR codes, barcodes and custom fields such as customer emails, as well as lines of text in the font of your choice. You can also create your own templates, although you’ll need to obtain a licence from FastReport first.
The integration is designed to use A4 layouts, but you can use thermal layouts by resizing them as required.
POINT OF SALE
Refund prepaid sales without losing revenue
If you use Infinity’s enhanced returns module, you can now prompt your store staff to refund items to a specified payment type. So, for example, if the customer paid with a gift card, you can prompt staff to issue the refund as a gift card balance, so it will be spent with you in the future instead of being given away as cash.
Easily locate scheduled stock takes
Completing stock takes is all about getting the details right. If your store staff carry out scheduled stock takes at the POS, they’ll be able to locate the right stock take more easily now that they’re listed alphabetically by name, speeding up the process and letting the team get on with what really matters – entering accurate stock counts.
TECHNOLOGY
Get the latest SQL Server support
On 19 November, Microsoft announced the general release of SQL Server 2025. To keep pace with these latest changes, we’ll be adding Infinity RMS support on SQL Server 2025 by 1 April 2026.
We also need to let you know that Infinity RMS support on SQL Server 2012 and SQL Server 2014 will end on 1 April 2026.
Existing Infinity installations operating on current SQL Server versions will remain functional, but support for issues related specifically to SQL Server 2012 and SQL Server 2014 will no longer be provided. If you’re running either of these versions, you’ll need to upgrade to access new releases of Infinity RMS after 1 April 2026.
Simplify upgrades using the Infinity Upgrade Service
You have more options when it comes to upgrading Infinity now that you can use the Infinity Upgrade Service on a Restricted Back Office and on POS stations that connect directly to the Back Office, simplifying automatic upgrades across a wider range of environments.
We’ve also made using the Upgrade Service easier and more reliable by enhancing the EventLog Report to let you confirm that the Linker is running as a service before you begin the upgrade.
To find out more about any of these enhancements and add them to your Infinity platform, contact us.
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