Here’s what’s new in Infinity so you can do more to improve the experience you offer your customers.
Infinity is a modular platform and you may need additional components or licencing to access some functionality.
INVENTORY MANAGEMENT
Understand stock levels even better
The stock adjustments report has been enhanced to let you filter by reason, see subtotals by reason, show or hide item details, and sort by SKU or date. These changes will help you understand why stock levels are being adjusted and by how much. So if you’re experiencing stock losses, you can address and limit them quickly.
ORDER MANAGEMENT
Order and quote enhancements give your call centre and other teams more pricing and fulfilment flexibility
Transactions can be repriced using the Cart API so if you have variable pricing across your store network, call centre staff or those in another branch can price items based on where the order will be fulfilled.
The ‘Pick up from another branch’ screen now includes a saleable column which shows quantity on hand for each available branch less any allocated stock. This is helpful so you don’t commit inventory that’s already been allocated to another order, such as a click-and-collect order that’s still in the store but hasn’t yet been collected.
Several existing configurations can now have branch-specific settings. That means you can limit functionality to selected branches – for instance if you only want your customer service team to be able to use certain functionality when you’re rolling out a new business process.
New EDI service lets you automatically send purchase orders to your suppliers
You no longer need to manually email purchase order numbers. With Infinity’s new EDI service (electronic document interface), your purchase orders can be automatically converted into one of two supported EDI file formats and sent automatically to the supplier by email or FTP.
LOYALTY
Virgin Australia’s Velocity Frequent Flyer programme now integrates with Infinity
If you use Infinity Loyalty, a customer can now associate their Velocity membership details with your Infinity loyalty programme to earn Velocity points that they can then redeem for flights and upgrades, fuel, car hire or hotel stays. It’s a valuable way to extend your loyalty programme.
The Givex integration has been extended from gift card to loyalty
An enhanced Givex integration service now enables Infinity Loyalty customer data and purchases to be sent to Givex Loyalty for store credit and rewards.
Continuous performance improvements
One of Infinity’s key design principles is speed so we’re always making it work faster for you – especially in regards to loyalty functionality when you want to make transaction and data processing time as quick as possible for your customers.
Infinity now uses an optional read-only SQL node within an ‘always on availability group’ (AoAG) to enable the use of the secondary node to spread data processing times.
INFINITY APIS
Customers can now sign up to your loyalty programme using your external partner services
With the new Loyalty Import API, a customer can use the details from one of your other loyalty partners (like Fly Buys or Air New Zealand Airpoints) to join your loyalty programme.
The customer scans their partner card at the POS and Infinity can automatically validate their details with your partner’s system and then create the customer as a new member of your programme.
Let customers prepay for products then use their balances when they want
By using your mobile app and the Infinity Loyalty Prepay API, you can give customers the ability to pre-purchase products and then pay for them with a scan of their phone when they shop with you.
It’s a great way to help customers buy your products in bulk, buy at a discounted rate, and budget for purchases. You can also share these prepay products with a select group of friends and family if you choose to.
Attention fuel retailers: Give customers cents per litre discounts through Infinity
The new Fuel CPL Discount API lets you give customers cents per litre discounts as part of your loyalty programme. You can let customers redeem discounts each time they visit or bank them for future purchases.
Integrate Infinity with your external CRM for the best of both worlds
An enhancement to the Loyalty API means it now has an ‘external CRM ID’ identifier type.
So if you use a CRM like Salesforce, that system can share a customer’s identifier number with Infinity Loyalty. Then that number can be used by both platforms for two-directional integration.
Infinity remains responsible for transactional functions like pricing and offers, and your CRM manages your customer segmentation, 360 degree views, journey planning and marketing campaigns.
The Infinity API platform now automatically monitors its own health
You’ll have even greater API peace of mind because the Infinity API orchestration service now has a health endpoint. The service will poll the endpoint of each configured API and return an ‘ok’ message for each healthy API, or automatically restart any APIs that are in an unhealthy state.
SETTINGS
Manage passwords at store level
Now instead of going to head office for support, store managers can save time and effort by resetting staff member passwords themselves if they have the appropriate permission.
