Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity and create a differentiated omnichannel customer experience.
Infinity is a modular platform and you may need additional components or licencing to access some functionality.
INVENTORY
Schedule pre-defined POS stock takes at back office and head office
Infinity’s stock take schedule function is a great way to run pre-defined, repeatable stock takes at the point of sale. Managing site-specific schedules is even easier now that stores can create and maintain their own scheduled stock takes without the risk that they will be overwritten by the head office.
CUSTOMER AND LOYALTY
Enhance your gift card offering
Enticing your customers with regular loyalty offers and redemptions is a key to unlocking repeat business. You have even more ways to keep them coming back now that you can use gift cards with PIN numbers, offering shoppers a wider range of options for collecting and redeeming dollar amounts at your stores.
Note that this enhancement relates to any digital gift cards using the epay New Zealand solution on Windcave devices.
REPORTS AND ANALYTICS
Easily see the theoretical GP items should sell at, today
Setting items’ sell price can be a make-or-break decision for a retail business. You need to base that decision on the best information available, and you need to know that you won’t be selling at a loss.
Infinity’s new Theoretical GP Report gives you all this and more. It supports both your promotional and buying activity by calculating the theoretical gross profit an item should sell at right now. You can use it to get a single view of retail prices, promotional prices and the value of stock on hand based on current item and rules-based pricing master data, not sales data.
And because it doesn’t rely on sales to have taken place, you can set promotional pricing without the risk of selling items at a loss, giving you confidence that you’re making informed decisions that support your business’s profitability.
POINT OF SALE
Quickly identify premium delivery orders
When customers ask for items to be delivered they expect fast, reliable service. And if you offer a paid premium delivery service, such as those supported by Uber Eats and Delivereasy, expectations go to the next level.
Using Infinity, you can now easily identify priority orders at the point of sale both on screen and by way of a sound notification. Your store staff are alerted to which orders they need to act on first, allowing them to deliver the great, speedy service customers demand.
Leverage the efficiency of Adyen referenced refunds
Spending time ensuring customers are being refunded correct amounts can add unwanted cost to your business. Infinity’s integration to Adyen now reduces this burden through referenced refunds, which tie refunds to specific payments.
Omnichannel as well as in-store transactions are supported. Online refunds can be refunded to the original card in-store either with or without the customer being present, giving both you and your customers greater flexibility and peace of mind when it comes to processing refunds.
TECHNOLOGY
Use AOAGs to manage failovers
Infinity ETL licensing now supports Always On Availability Groups (AOAG). It uses the listener’s name instead of the name of the server running the SQL server instance, saving you the time and effort of having to manually intervene in case of a failover.
Note that if you currently have ETL installed, you’ll need to relicense it for this enhancement to work. Also, if the SQL Server is not part of an AOAG, the licensing logic remains unchanged.
Save time cleaning up email messages
If you use Infinity Messaging to send emails and attachments to customers, you’ll no longer need to manually clean up the database and remove obsolete records. Instead, you can use the new message cleanup processor to automatically remove these records at regular intervals, saving you time and freeing up precious space.
Get the benefit of the latest RabbitMQ features
Infinity APIs are now compatible with RabbitMQ 4, allowing you to operate the API platform on the most recent version and giving you access to the latest security features and functionality.
For customers using multiple RabbitMQ instances for high availability, the Infinity platform now supports Quorum Queues within RabbitMQ to provide the maximum availability and performance.
To find out more about any of these enhancements and add them to your Infinity platform, contact us.
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