Triquestra and ECL Group are joining forces to support companies seeking continuous innovation of the customer experience.
The newly-formed partnership enables ECL Group to provide their clients with a fully-integrated deployment and first level support across Australia and New Zealand.
Z Energy is the first company to benefit from the Triquestra and ECL Group partnership. With ECL Group as its technology install and support partner, Z have completed the rollout of Triquestra’s Infinity retail management system to its 200 Z branded retail sites across New Zealand.
Infinity gives Z the ability to manage its 60 million transactions annually across 360 point of sale lanes more effectively, working with front-line staff to make serving customers even easier.
Z Site Systems Manager, Vance Anderson, said ECL Group and Triquestra developed an upgrade process which minimised site downtime, in many cases to less than one hour.
“For a technology replacement project of this scale and complexity, the upgrade has been incredibly smooth,” he said. “Our site staff love the new system, particularly the speed with which they were able to hit the ground running with using the POS.”
Integral to the success of the Z rollout was Triquestra’s training of ECL Group technicians as Infinity Certified Engineers. Trainees included 5 field engineers and 13 helpdesk staff, with one team member achieving a 100% pass mark, the first ever to do so. In addition, 5 level 2 helpdesk operators and 3 field technicians received inhouse training to Subject Matter Expert level, and delivered inhouse training to all field staff.
ECL Group General Manager, Andrew Pearce, said the partnership with Triquestra offers a collaborative and outcome-focused approach for clients, with well-planned and executed services as demonstrated by the success of the Z rollout.
Z continue to be impressed by the high level of software quality of Infinity, said Vance, both in terms of the core product and customisations, and are looking forward to working with Triquestra on an exciting roadmap of future initiatives.
