I recently attended the Total Retail and Payments Expo in Melbourne and one particular vendor speaker stood out for me. Peter Strohkorb's (from Peter Strohkorb Consulting International) presentation was entitled ‘The Truths and Myths of Customer Experience’.
Attending the recent Retail NZ shop.kiwi event, I was exposed to lots of leading retailers, who gave engaging and thoughtful insights from a variety of retail verticals.