“Infinity provides us with a stable backbone by acting as the hub for all our channels, reducing integration, duplication and operating costs, while increasing efficiency and accuracy. It’s at the centre of everything we do.”
Shane Lenton, Chief Information Officer, Cue Clothing Co
Unified commerce is the term used for a retail software system which connects all your inventory and customer data to all your online, in-store and mobile sales channels. So you can offer consistent and personalised experiences every time customers interact with you.
A unified commerce platform lets you and third parties innovate easily to create new product, purchase and payment apps and services, and introduce new buying channels and devices.
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Which means that Infinity now provides a hub for all your channels, centralising customer and inventory data and transactions in near real time. Every channel interacts with the centralised platform so everything stays in sync – website, app, store, call centre, kiosk, concession store, wearable device. It’s available to all your staff and your customers so they have the same product visibility and can expect fluid and accurate interactions in-store or online.
If you’ve had separate databases for your call centre, or your staff couldn’t see what customers were doing on your website, those frustrations can be a thing of the past. Previous channel limitations or legacy system incompatibilities no longer get in the way.
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The Infinity team, your developers and third parties can innovate directly on the platform to create and deploy new services, channels and devices with confidence. And we’re standardising and advancing the platform’s core capabilities and resources to ensure all channels continue to have access to the latest functions.
We’re building an ecosystem of retail software, tools and resources that you can leverage for competitive advantage. These include shoppable screen, beacon and endless aisle software providers that can plug into our platform and be available to you as necessary.
See how unified commerce can simplify your retail technology, amplify services customers love and keep you ahead of the competition.
You’ll build stronger brand value with better surprise-and-delight personalisation. Evolve inventory optimisation and increase revenue. Improve IT innovation and efficiency. Enjoy simplified workflows and better team productivity. And become part of the Infinity unified commerce platform community of users and developers who will inspire each other.
We want to support retail’s winners and will continue to expand the platform so you can better understand customers, personalise experiences, enable conversion anytime and anywhere, and fulfil efficiently and profitably.
We can meet you wherever you are on your retail management journey to implement exactly the right system now and help you move into your future.
Forecast demand based on historical data, sales forecasts, trends and seasonal variations to better plan your inventory levels and predict the most effective pricing and promotions strategies.
When inventory is your biggest cost, you want to manage it as effectively as possible to maximise sales opportunities without compromising margin. Infinity gives you a single view of stock and lets you move it around your business seamlessly so you can react to changes quickly.
With Infinity CPM (Corporate Performance Management) behind you, you’ll gain great insights. You can test price points, find outliers, and confidently remove items from inventory if they’re not performing.
With a single view of stock across locations plus the ability to move it around your business, you’ll reduce your overall stock requirement.
Customers will appreciate the same experience and pricing no matter where they shop with you. And you can share stock location with customers to increase convenience and sell-through.
Increase profitability by optimising inventory and fulfilment options. Infinity can handle click-and-collect, ship-from-store, ship-from-warehouse, split shipments – whatever suits you and your customers best.
Infinity seamlessly integrates to reduce errors and streamline processes.
With Infinity you can view customer purchase and browsing data, giving you in-depth insight and opportunity to attract them in new ways.
Infinity lets you create points-based programs that you can combine with your customer insights to offer more personalised promotions that can be redeemed both online and in-store.
Infinity handles set up, pricing and sales for both retail and trade customers.
Infinity’s planning tools help you understand and predict the most effective pricing and promotions strategies to increase sell-through and margin.
With its advanced pricing and promotions management functionality, Infinity lets you execute seemingly limitless pricing options with rules-based pricing, different discount types ($ off, % off), and multi-buy capability (buy X quantity and get 1 free) in-store, online and in the field.
Infinity easily handles complex sales transactions as well as pricing for both trade and retail customers. Pricing is shared across all channels so customers can trust that they’ll see the same price wherever they shop.
Reveal relevant information from all your data, very quickly. Role-based KPIs mean users can act on information they see.
Web-based dashboards makes information available and intuitive anywhere.
Easily add data from other systems to complement your information.
Evolving into a true omnichannel retailer
INVENTORY
CUSTOMERS
ORDERS
PROMOTIONS
ANALYTICS
IN-STORE POS
MOBILE
APIS & INTEGRATIONS
