Manage complex product configurations, inventory, and fulfilment with a unified retail platform designed for furniture and homewares businesses.
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When you sell furniture and homewares, you deal with a wide range of permutations. From the quick-think cash purchase to all the elements that go into a full room makeover, you want a furniture store POS software system that can handle it all – in-store, online and in-home. The Infinity unified commerce platform gives you the ability to match customer demand for customisation, speed and exceptional service.
From the simple to the super-complex, here’s what Infinity can do for your furniture and homewares business management.
"When we selected Infinity as our retail platform in 2019, functionality-wise, it was a 90% plus fit straight away. That compatibility reduced overall development requirements and times. We've integrated with Salesforce and Netsuite quickly and we're continuing to consolidate loyalty, and promotions and pricing into Infinity to make life even easier."
With furniture and homewares trends now changing almost as fast as fashion, you want to quickly allocate inventory based on new arrivals, the seasons or geographic locations. Infinity gives your team this control - whether they’re in-store or at head office. You’ll have one view of all items and can move and control inventory in real time.
Infinity’s powerful inventory and order management let your customer choose any product combination they want in-store or online, such as couch A with fabric B, feet C and both D and E cushion styles. This complexity is easy for Infinity and helps you offer a very personalised customer experience.
Increase profitability by creating flexible fulfilment options. For instance, customers can can click-and-collect from whatever store they like, take some items home from a store while others are delivered, or pick up purchases from a warehouse - whatever suits you both best.
Infinity also supports endless aisle fulfilment which gives your sales associates or in-store kiosks the ability to sell items even when those items are out of stock at the store. The customer can order any product they want and get it delivered to the address of their choice.
By providing a true single view of orders as they progress from the purchase point to the supplier or manufacturer to the consumer, your team can answer customer queries with confidence every time. You can also let customers track their own orders online for even greater control.
If returns are necessary, Infinity can manage the entire process, including return payments, price validation, inventory re-allocations and customer record updating. You’ll think it’s POS software made just for furniture stores.
Infinity has a Mobile Quotes & Orders app that lets you provide quotes and take charge-to-account orders anywhere. So you can visit customers with swatches and samples, help them put together their ideal room and place their order that can be accessed and converted in-store or by your manufacturers. We can build an app for you or your developers can innovate directly on the platform.
Triquestra’s Support Centre is available 24 hours a day, 7 days a week, 365 days a year. We also offer full technical and functional training that makes ongoing use simple.
We’ve got the platform and the experience to help you manage operations, optimise inventory and fulfilment, empower staff and offer amazing customer service and experiences.
Discover everything you need to launch, manage, and scale your business.
Unified commerce is the term used for a retail software system which connects all your inventory and customer data to all your online, in-store and mobile sales channels.
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