A: Omnichannel focuses on giving customers multiple ways to shop, such as in-store, online and mobile. In an omnichannel environment, channels may still run on separate systems that are linked together. Unified commerce goes further by connecting those channels through a single platform and shared data model. In a unified commerce environment, pricing, inventory, customer data, orders and fulfilment are managed in one connected system. This gives retailers better visibility, fewer integration issues and a more consistent customer experience.
A: Infinity is a unified commerce platform for retailers that connects point of sale, inventory, customer management, pricing, promotions, order management and fulfilment in one system. It helps retailers improve visibility across stores and channels and reduce complexity caused by disconnected retail systems.
A: Infinity centralises customer and inventory data to remove the channel silos created by running separate systems. This gives staff and customers accurate, shared visibility across channels and locations, eliminating friction such as one channel being unable to see what a customer is doing on another.
A: Infinity can be used globally, but most of our customers are in Australia, New Zealand and the Pacific.
A: Infinity improves inventory visibility by centralising stock data across stores, warehouses and fulfilment locations. This gives retailers a near real-time view of what stock is available, where it is located and how it can be used to support sales, transfers and omnichannel fulfilment.
A: Infinity supports automatic and manual purchase orders based on sales history and stock quantity settings. Purchasing can be managed at either head office or at branch level in multi-branch businesses, and it can be centralised for all branches. The system uses historical sales data for demand forecasting, supports replenishment requests from branches to head office, and enables easy stock transfers between branches to respond to customer demand.
A: Infinity manages customer loyalty by supporting points, rewards, memberships and personalised offers across all sales channels. Retailers can create loyalty programmes for multiple brands, each with its own rules for earning and redeeming points.
Infinity gives you:
A: Infinity offers comprehensive complex pricing and promotional capabilities. You can create promotional cycles with start and end dates, set up branch-specific or global promotions, and configure selling rules for single quantities, multi-buys, combination specials and product bundles, as well as for volume pricing. Customers always receive the best price, with the option to override this for trade or contract pricing and for staff.
You also get:
A: Infinity POS is a point of sale system for stores. It is designed to process sales quickly and to provide flexibility. It supports:
A: Infinity POS supports a wide range of payment methods and integrations to meet diverse customer preferences. For EFTPOS processing, Infinity integrates with leading providers including Adyen, Windcave, PC-EFTPOS, Quest, Tyro, Verifone, Smartpay (Shift4), Skyzer and NETS. The system also supports gift card sales, redemptions and balance checks from providers such as epay, as well as loyalty program integration for points collection, redemption and customer offers. For digital receipts, Slyp integration allows customers to receive itemised receipts directly in their banking app. International payment methods include Alipay and WeChat Pay.
A: Yes. Infinity supports multiple fulfilment options. Items can be taken at time of sale; delivered from store, warehouse or DC; collected from any nominated store; drop-shipped direct from the supplier to the customer; and fulfilled through a third-party logistics provider.
A: Infinity manages the complete lifecycle of customer orders across all sales channels. It captures orders, routes them to the appropriate fulfilment locations, tracks their status and ensures timely delivery while providing visibility to both staff and customers. It captures orders at the Point of Sale (POS) and via APIs from any channel, including ecommerce, mobile apps and call centres and then applies applicable inventory, pricing and customer rules automatically. Orders are visible on a dashboard so they can be monitored, managed and rerouted as needed. Service level agreement target alerts are supported.
A: Yes. Infinity integrates with the Enabler, DOMS and Regulus forecourt controllers for fuel and wet-stock related functions, including sales, tanker deliveries, price changes, tank dips and reconciliations. Legacy support for Postec is also offered.
A: Yes. Infinity handles wet stock reconciliation as part of its fuel retail capabilities. It supports key wet-stock processes such as tank dips, tanker deliveries, price changes and reconciliations, helping fuel retailers compare delivered, stored and sold fuel data more accurately across the forecourt and back office. This gives operators better visibility into fuel movements, supports exception management and helps improve control over wet-stock reporting.
A: Infinity has a three-tier setup: a central Head Office system, and store-level Back Office and Point of Sale components.
A: Infinity is used by large multi-store retail chains, franchises and single standalone stores. Multi-store businesses carry out key functions, such as reporting, either centrally for all stores, or at the local store level. Data flows seamlessly from one level of your business to another, from the head office to the store and on to the point of sale. Multi-store retailers and franchises can also restrict store data access to stores within the same operating group, to preserve security and confidentiality.
Standalone stores get many of the same benefits, including full control over all data and virtually real-time updates to the point of sale.
Yes. Infinity supports near real-time data sharing while maintaining high transaction volumes and enabling stores to continue critical trade activities during network outages.
A: Implementation timing depends on scope (stores, integrations, channels, data migration) and operating model. It’s possible to implement Infinty in a very short timeframe, but what matters most is choosing an approach that reduces custom integration work by centralising core functions and exposing data through APIs. That typically shortens complexity compared with maintaining many fragile, bespoke connections between systems.
A: Yes. Infinity can be deployed across multiple countries.
A: You can pay for Infinity either via a subscription or via a licensing model, depending on your business requirements.
A: Infinity integrates with Regulus, DOMS, Enabler and Postec.
A: Yes, Infinity supports both prepay and postpay sales. It also lets you capture the number plates of cars that perform drive-offs and report on drive-off events.
A: Yes, Infinity has its own loyalty programme module, while also supporting specific programmes, such as Everyday Rewards, Tranxactor and supermarket vouchers.
A: Yes, you can control fuel pricing either at head office or at the store, either automatically or manually.
A: Yes, Infinity allows you to sell wetstock and drystock items in the same sale.
A: Yes, you can use Infinity to sell products that require a licence to own and operate, such as firearms, and you can capture licence details with the sale. The same applies to items that require handler certification. Infinity also supports certification for transporting dangerous goods, as well as health and safety information.
A: Infinity offers you a complete trade and farm account solution. It lets you recognise customers as debtors so they can make purchases on account and pay via statement. You can offer credit lines while also managing debt risk and putting a credit limit in place if necessary. When it comes to account payments, you can decide to allocate those payments on either an open item or balance brought forward basis.
A: Yes, Infinity integrates with a range of scales that let you weigh bulk and weight-variable items. It’s important to note that they have to be certified by the appropriate authority in your location.
A: Infinity offers you a complete trade account solution. It lets you recognise customers as debtors so they can make purchases on account and pay via statement. You can offer credit lines while also managing debt risk and putting a credit limit in place if necessary. When it comes to account payments, you can decide to allocate those payments on either an open item or balance brought forward basis.
A: Yes, customer-specific pricing, including contracted pricing, quantity-based pricing and job-based pricing, is easily handled by Infinity’s advanced pricing solution.
A: Yes, Infinity can seamlessly convert quotes into sales orders.
A: Infinity gives you a comprehensive layby solution. You can set a minimum deposit amount, the layby period and a cancellation fee. You can also easily see the payments made to date and the balance owing.
You can also use solutions such as Afterpay with Infinity.
A: Yes, Infinity’s unified commerce approach to inventory management means shoppers have complete freedom when it comes to fulfilment and returns. They can buy goods online and then pick them up instore. They can also return items that have been bought online in person to any of your outlets.
A: Yes, you can create a product hierarchy that supports effective sales and stock management and reporting.
A: Yes, Infinity’s order management solution lets you take a deposit for an order, track how much is still owing and then notify customers when the stock is ready to be picked up or delivered.
A: Yes, Infinity lets you track store staff commission on specified items over the sales cycle. You can also report on what’s been paid out in sales commissions.
A: Yes, Infinity integrates with the Latitude Interest Free solution, which lets customers buy now, pay later on a flexible, interest-free payment plan over three to 60 months. Infinity can also be used in conjunction with Afterpay.
A: Yes, Infinity’s complex pricing solution allows you to offer a consistent, best-price experience to customers across your sites, while also creating promotions at all stores or at selected stores only.
A: Yes, Infinity integrates with a range of scales. Its integration to Wedderburn lets you push product price changes directly to the scales.
A: Yes, Infinity integrates with the Pricer shelf label solution. You can manage shelf labels electronically, so that they reflect accurate promotional pricing at any given moment.
A: Yes, Infinity’s advanced age verification solution lets you specify the terms of your age verification policy and then apply that policy on either a business-wide basis, or on a branch-by-branch basis.
You can specify the age at which the customer age verification check will apply. So, for example, you can decide that all customers at all branches who look younger than 25 will be age-checked. If store staff then think a customer looks younger than the specified age, they enter the customer’s date of birth. If the customer is underage, the transaction cannot be completed.
A: Yes, Infinity integrates with the Pricer shelf label solution. You can manage shelf labels electronically, so that they reflect accurate promotional pricing at any given moment.
A: Yes, Infinity allows you to manage these requirements.
