The newly-formed partnership enables ECL Group to provide their clients with a fully-integrated deployment and first level support across Australia and New Zealand.
Z Energy is the first company to benefit from the Triquestra and ECL Group partnership. With ECL Group as its technology install and support partner, Z have completed the rollout of Triquestra’s Infinity retail management system to its 200 Z branded retail sites across New Zealand.
Z Site Systems Manager, Vance Anderson, said ECL Group and Triquestra developed an upgrade process which minimised site downtime, in many cases to less than one hour.
Integral to the success of the Z rollout was Triquestra’s training of ECL Group technicians as Infinity Certified Engineers. Trainees included 5 field engineers and 13 helpdesk staff, with one team member achieving a 100% pass mark, the first ever to do so. In addition, 5 level 2 helpdesk operators and 3 field technicians received inhouse training to Subject Matter Expert level, and delivered inhouse training to all field staff.
ECL Group General Manager, Andrew Pearce, said the partnership with Triquestra offers a collaborative and outcome-focused approach for clients, with well-planned and executed services as demonstrated by the success of the Z rollout.
Z continue to be impressed by the high level of software quality of Infinity, said Vance, both in terms of the core product and customisations, and are looking forward to working with Triquestra on an exciting roadmap of future initiatives.
Contact us to find out more about how Infinity and ECL Group could help your business, and learn more about ECL Group.
Unified commerce is the term used for a retail software system which connects all your inventory and customer data to all your online, in-store and mobile sales channels.
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