At the beginning of New Zealand’s COVID-19 Level 4 lockdown, liquor stores closed because they weren’t deemed an essential service right away. That didn’t stop the Liquorland and Triquestra teams from working together immediately to get a tuned up click-and-collect service ready for reopening in Level 3.
Brett O’Hanlon, Liquorland’s Finance and IT Manager says, “We had new click-and-collect functionality built, tested and running within a week to make sure that everything would be as efficient and contactless as possible for store staff and customers.”
Infinity’s flexibility and the collaborative effort has resulted in a click-and-collect process that’s delighting franchisees and customers alike. And the quick action has transformed click-and-collect from the smallest Liquorland ‘store’ to helping run the turnover of around 129 stores.
