Challenge gets up and running with Infinity in a few short weeks

A group of Challenge service stations is now using Infinity unified commerce platform, after a fast rollout.

Nine Challenge service stations located around the country and owned by nine individual businesses gave us a big challenge: Understand our requirements and get Infinity up and running in 6 weeks. We had this deadline because the existing system was reaching its end of life. Add in the holiday break and we had even less time to scope the project, configure Infinity, test and deploy to the sites.

A high feature fit + centralised data + great support = success

Infinity has a configuration and built-in features specifically for fuel and convenience stores so there was no change required to get Infinity up and running. Infinity is intuitive and fast for staff to learn and it processes sales very fast so customers can be in and out with no fuss.

In addition to POS, Challenge is using Infinity to unify inventory and pricing and promotions data. This visibility lets owners see which items are selling so they can stock more accurately, and confidently offer relevant promotions. Behind the scenes, Infinity integrates with Xero and Reckon to automate general ledger transactions.

Our partner, ECL Group, managed the rollout and provide ongoing support backed by Triquestra’s 24/7 support.

Sandra Frazer of Challenge Darfield sums up the deployment best:

“We have recently installed Infinity on our site and we just love it. It is so simple to use and all of our staff took to it like ducks to water. Our install was the week before Christmas and staff were literally thrown in the deep end, as the first time they saw Infinity was when we went live. ECL Group’s training was very clear and easy to follow. The thing I love most about Infinity is that it is very quick to process a sale which is so important in a busy site like ours.”